Dealer on Cars.com since February 2012
|Sales||1:00 PM - 7:00 PM|
|Service||9:00 AM - 5:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 8:00 PM|
|Sun||1:00 PM - 7:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Sat||7:00 AM - 6:00 PM|
|Sun||9:00 AM - 5:00 PM|
I was about to purchase a Toyota Prius from Lake Norman Toyota when I found the same car but a year newer on the cars.com website for Hendrick Toyota.
I called them as I was in route to their dealership but they told me that car was just purchased, however, they had another one in the same year and they would discount that one to the same price. When I arrived they already had pulled that car around to the front. The sales rep (Jeffery) who I talked to on the phone met me at the door and showed me the car that they had told me about. I told them what I was offered at the Lake Norman store for my Cadillac. They went out and took a look at it and within 5 minutes agreed to my offer. I was purchasing this car for my teenage daughter who just turned 16. I had to get financing and the lady (Rachael) showed me my options and informed me that two credit bureau's had a 50 point difference. I found that Equifax had some inaccurate information so I was able to get that corrected. They used the correct report from Experian and I was able to get a good interest rate. All this took place in a matter of 90 minutes. I had to pick up my kids from school so I told them in the beginning that I would have to finish the deal the next day expecting this to take two or three hours. They filled the new car up with gas, detailed it and had me on the road in time to pick up my kids. I'm very good about finding the best price online so they got my attention with their price but the "process" was very easy and painless. They also threw in 6 oil changes and road side assistance. I have AAA so I don't need the roadside assistance but the 6 oil changes will save me some $$ down the road. This was my first time dealing with any Hendrick dealership and I was really impressed. The Lake Norman dealership was very nice too. They just got beat out on price.
Thank you for taking the time to post this review. We appreciate your feedback here at Hendrick Toyota Scion Concord. We strive for just the type of
visit you had with us. We appreciate you and your business. Vernita Reveron Customer Relations Manager
I drove all the way from Burlington to Concord. I???d do it again, indeed if I ever need to purchase another vehicle, I will! Shelly is awesome! She g
oes above and beyond!
We just purchased a 2018 Toyota Highlander and had a great experience with Noelle, our salesman Rafa and the finance representative, Dave Parker. They
were able to beat all other pricing from the nearby three dealerships. The purchase process with Noel was great as well - he is super friendly, very knowledgeable and takes ample time to show you the car and its features. I highly recommend this dealership and the crew of people! Thank you for a great experience!
60 lifetime reviews of the Service Department. Includes reviews of Hendrick Toyota Concord from DealerRater.com
Excellent and courteous service. Chris took very good care of my 4runner service needs. The techs were fast and effective. They explained the services
provided and made sure all my questions were answered.
April was extremely helpful and friendly. I arrived early to my appt. and the advisor I had scheduled wasn't there yet. She took me right on in and
assisted me and I was out the door when my scheduled advisor arrived.
Wheel Alignment (4WD)
$64.95 and up*
Wheel Alignment (RWD)
$64.95 and up*
Wheel Alignment (AWD)
$64.95 and up*