Hendrick Toyota Concord

I was trying to negotiate the price for my daughters new Camry while I was in Fayetteville. Ken Nance worked with me all day to make sure everything went... smoothly as this would be her first car and I was 3 hours away. He was amazing. I will be driving 3 hours to buy my next car.

great staff, friendly. Ask for Dustin Richardson. He is great, very knowledgeable. very helpful. This makes our 2nd car that we bought here at Hendrick... Toyota Concord.

I have purchased several Toyota cars and trucks over the years and I have never had a more pleasant experience. Ashlea Norcom was superb. She was knowledgeable,... easy to work with and did exactly what she said she would do. I never had to worry about anything. Be sure to see Ashlea at Hendrick Toyota in Concord to buy your next Toyota.

Purchased new car at this dealership. Worst buying experience I ever had. Multiple mistakes in paperwork with finance one I even had to return to the dealership... to re-sign. WARNING: Make sure the papers say the same first payment date you were told. My first set of papers did not. I was constantly hounded to fill out the customer satisfaction survey which I was holding off on to see how they would handle correcting some additional problems/errors. Multiple staff members were rude and they certainly won't take responsibility for anything. PLEASE NOTE they will take 20 days to pay off a trade in. They don't tell you that. If you have a payment due on the trade in during the interim you could be left holding the bag. I was told it was my responsibility to figure that out. If you're looking for good customer service and honesty I suggest you look elsewhere.

On 9/21/17 my sister and I stopped at Scott Clark Toyota to purchase a new car.We had spokenken to a salesman there and we went in thinking he would be... ready and eager to to help us. After waiting 30 minutes for the salesman we left. We arrived at Hendrix Toyota and we were immediately greeted by Mr. Carl Scott. What a gentleman. Mr. Carl Scott dedicated 100% of his time to us.He listen.Was curtious and polite.Extremely knowledge of the Toyota products available to us. I am so so happy to have met Mr. Scott.I was impressed by his mannerism and knowledge and the fact that he was not a pushy salesman ,it actually led me to purchase a new vehicle from him. We were so impressed with Mr. Scott. My sister decided if she was to buy a car she’d ask for for Mr.Carl Scott. After showing the car to mom and telling her about my salesman she saidMr. Carl Scott is her salesman as well. Hendrix Toyota now has an entire family of car buyers .. thanks Carl Scott for putting up with my sister :)

My experience at Hendrick Toyota Concord was very pleasant and informative. From the moment I walked in the door, the professional staff greeted me respectfully... with smiles and courtesy. I especially appreciate the care given by the sales associate LaChrisha Wilson and her manager. Although I did not purchase a vehicle I will certainly keep this location in mind for the future and recommend it to my family and friends.

Purchased a new 2018 Camry and got the best price in Charlotte. Highly recommend Hendrick Toyota Concord if you want to save time by going to the best... source in Charlotte on the best prices. I was in my new 2018 Camry in just 60 minutes! Easy!

Bought new 4 Runner in June. Haven't received the paperwork or extended warranty. After buying truck I had to go back 3 times to sign paperwork they missed.... I talked to customer service! Nothing!!! Now we are stuck with having Hendricks service our vehicle for the extended warranties we purchased ! That should be a real joy!

I really wanted to like this delearship. We had a great experience test driving and picking out our car with a wonderful sales person but everything went... downhill from there. We signed all the paperwork only to be sent something they had forgotten to get us to sign. We signed and returned that only to be told they had made a mistake and we needed to resign everything and that our date of first payment was going to change. We did that only to find out that they didn't send anything to the DMV for our tags until the business day before they were to expire. Their response when I called about this was to carry our paperwork and If you get pulled over you will just have to hope you don't get a ticket if you explain what is happening. Even if there was nothing to be done, I felt their handling of the whole process has been inadequate and not customer friendly. I have been so disappointed in all parts of our experience after initially picking out the car.

We had the best salesmen: Carl White! If you are looking for someone that is not pushy but cares about your child's first car and knows lots of information... on cars, He is your man. We just bought our first car for our daughter from him and we will plan to return to him every time!!!! This is the 3rd car we have bought here!!!!