Hendrick Toyota Concord

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
162 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 19, 2020

    I worked with Shelly Rivera and she was the most kind person and she truly helped me find the best car to fit my needs. She ran through every option with... me and fit me with the best car. I appreciate her and the dealership so much. Without them I don?t know if I would have left with a car today!

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    Dealer Response

    Hi Hannah, Thank you for taking the time to leave us this great feedback of your recent car-buying experience with us! We are so glad to hear that S...helly and our team was able to go above and beyond your expectations. Please don't hesitate to reach out to us if you ever need anything else. We hope you enjoy your new car! Vernita, Customer Relations Manager

  • 5.0 out of 5
    January 30, 2020

    I dealt with Shelly at the Hendrick dealership in Concord and she was great. Everyone throughout our buying process was great. Everyone made sure that... we were well taken care of from the time we walked into the door until we left the lot.

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  • January 27, 2018

    I have purchased several Toyota cars and trucks over the years and I have never had a more pleasant experience. Ashlea Norcom was superb. She was knowledgeable,... easy to work with and did exactly what she said she would do. I never had to worry about anything. Be sure to see Ashlea at Hendrick Toyota in Concord to buy your next Toyota.

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  • 5.0 out of 5
    November 23, 2019

    Todd Moore helped us get our Toyota 4runner. He was very understanding.

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    Dealer Response

    Teresa. Thank you so much for sharing your great sales experience with Todd . We welcome you to the Hendrick Toyota Concord family. Vernita, Customer ...Relations Manager

  • 5.0 out of 5
    October 3, 2019

    Charlotte being my new home away from my family in Maryland, I was more than skeptical to endure the process of buying a new car by myself. I went thinking... I was automatically going to get taken advantage of, but that was the complete opposite experience with Shelly Rivera . She made me feel at ease, and made sure I was not once overwhelmed. She took the time to answer all my questions throughly, never making me feel ignorant. The process was smooth and speedy, and at the end I proudly took home a beautiful 201 9 Toyota Rav4 LE. I would highly recommend Shelly to anyone who is in the search for a new vehicle!

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    Dealer Response

    Hi Ciarra,, We appreciate you taking the time to posts this wonderful feedback and picture of your sales experience with Shelly! We want to be able t...o earn our customers' trust and confidence in us, and I'm glad to hear that we have been able to do just that. Welcome to Charlotte and to the Hendric k Toyota Concord family. Vernita, Customer Relations Manager

  • 5.0 out of 5
    September 28, 2019

    Shelly was very nice and treated me with great respect.

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    Dealer Response

    Jamal, we strive for 100 percent satisfaction, and it is great to see you had such a positive sales experience with Shelly at Hendrick Toyota Concor...d. We welcome you to the Hendrick Toyota Concord family. Vernita, Customer Relations Manager

  • 5.0 out of 5
    September 27, 2019

    Todd Moore of Hendrick Toyota of Concord made our car buying process so quick and easy! Best dealership experience we?ve had. Will definitely be recommending... Todd and Hendrick Toyota of Concord to all of our family and friends!

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    Dealer Response

    Guillermo, thank you so much for taking the time to share about your recent sales experience with Todd and our team at Hendrick Toyota Concord! We ar...e honored to receive your 5-Star rating and truly appreciate your recommendation. Thank you for being part of our Hendrick Toyota Concord family! Vernita, Customer Relations Manager

  • 5.0 out of 5
    September 19, 2019

    Everything has been awesome!!! Everyone there was wonderful

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    Dealer Response

    Thank you for your 5 Star review. We appreciate it. We look forward to your next visit. Vernita, Customer Relations Manager

  • 5.0 out of 5
    September 19, 2019

    Todd Moore was great to work with. Easy process and made a deal happen that we all thought was a long shot. Just over 2 hours from walking in showroom... to walking out with our new ride.

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    Dealer Response

    Eric, Thank you for sharing your 5 Star buying experience here at Hendrick Toyota Concord. We are so happy that Todd was able to make it happen for y...ou. Welcome to the Hendrick Toyota Concord family. Vernita, Customer Relations Manager

  • 5.0 out of 5
    September 18, 2019

    Noel was referred to my grandma through family due to his outstanding service. He helped my grandma from as soon as she walked into the door until she... left In her new 2019 RAV4. Noel and his team was amazing, they knew exactly what they were talking about. Noel clarified anything if we were unsure or confused about something. His service was just amazing. Buying a car is a long process, but it didn?t even seem that long because of all the conversations we were having. I?ll be back in about a month or less to get my new car for myself with Noel!

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    Dealer Response

    Jayla, Thank you very much for taking your time to giving Noel such great review! We work really hard to make sure every single one of our customers r...eceive the best service, we are happy to see that reflected on your buying experience here at Hendrick Toyota Concord. We look forward to seeing you when you are ready to purchase your vehicle. Vernita, Customer Relations Manager

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