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Hendrick Toyota Concord

(1,786 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award

Reviews

(1,786 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota Concord from DealerRater.

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Andre Andrew’s was awesome person to work with!

Andre Andrew’s was awesome person to work with! He made our car buying experience easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the feedback, Edward. We are so happy to read such a great review about your sales experience with Andre Andrews at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

courteous knowledgeable took care when there was an

courteous knowledgeable took care when there was an appointment mixup explained everything and wait time was not long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

what do you want me to say, i have been coming to your

what do you want me to say, i have been coming to your shop since 2008 to have my truck serviced. Chip has been very good at suggesting what to do...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

They made my day.

They made my day. Very nice people my sales my person was awesome. Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Jeff Winchester at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Excellent service was performed as requested 1 q q 1 1 1

Excellent service was performed as requested 1 q q 1 1 1 1 1 1

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Great customer service.

Great customer service. Shelly Rivera is so helpful, she is the best, I’m so grateful and happy with my new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the feedback, Yeiry. We are so happy to read such a great review about your sales experience with Shelly Rivera at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Chris Haynes and Cory Williams went over and beyond in

Chris Haynes and Cory Williams went over and beyond in servicing my Toyota Tacoma. Made sure I was completely satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Long time repeat customer with Hendrick Toyota Concord,

Long time repeat customer with Hendrick Toyota Concord, NC. A modern facility with excellent sales and service staff . Shelly Rivera is the very best sales representative. I have bought and traded 13 vehicles with Shelly over the past 10 years. Shelly is the only person I do business with. She is the consummate professional who is beautiful person inside and out. Shelly is an excellent ambassador for the Hendrick Auto Family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the feedback, Steve. We are so happy to read such a great review about your sales experience with Shelly Rivera at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Our experience with Andrew was excellent.

Our experience with Andrew was excellent. He provided us with all the information we desired. Also, he was very helpful in helping us understand the technology aspects of the car and how to use them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Andrew Macias at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Austin was fantastic and helping me find my dream car

Austin was fantastic and helping me find my dream car today. if you’re looking for a car asked to speak to Austin he will definitely get the deal done for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the feedback, Pablo. We are so happy to read such a great review about your sales experience with Austin Robinson at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager