Reviews
Very personable and responsive.
Very personable and responsive. I have spoken to Seth multiple times after buying the vehicle. . .
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jsooby11, We appreciate you at Five Star Ford Carrollton! Communication is key to helping our customers enjoy their new Fords. Don't hesitate to reach out to 972-242-6415. We want you fully knowledgeable about your vehicle. Thank you for your business and review. Sincerely, Trey Russell, General Manager
For a guy that knows how to interact with people DANNY
For a guy that knows how to interact with people DANNY FORSEE is the best ever. I've bought cars from him and introduce my family to him and they just love him. DANNY really goes the extra miles to please my family and I. I will always buy my vehicles from DANNY
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, kbonner146, for recognizing so many Five Star Ford Carrollton staff members. We all want to help you enjoy your new Ford. When you have vehicle questions, we want to hear from you at 972-242-6415. Best Regards, Trey Russell, General Manager
Awesome experience
I was looking to get a second car and knew exactly where my budget and all lied. I spoke with someone at the dealership and felt good about it. I ended up going in and in less than an hour I had test drive, applied and waited for finance. We had to go back the next night due to it being late with financing, but the experience was one of the fastest and smoothest I’ve ever experienced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing you love your Ford Edge! Thank you for recognizing so many staff members and please stay in touch at 972-242-6415 if we can help any further. Enjoy, RJ Rebolloso, General Sales Manager
Always exceeding our expectations
Can't say enough about Don Wagner and his approach and relationship we have established over the years buying from him. He always exceeds our expectations along with Trey Russell and Mo DanDan. This team works extremely well together and will make sure you leave happy and pleased about your deal. No pressure environment all the way to Garrett in service. Truly has been a great experience and will never go anywhere else as long as they are there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
JMURR, It is great to hear you find your visits to Five Star Ford Carrollton well rounded. Thank you for acknowledging so many staff members. We are in business to serve you and we will do our absolute best to always provide exceptional care for you and your vehicles. Regards, RJ Rebolloso, General Sales Manager
Such a great experience
When I realized it was time to get a new car, I was, of course, nervous. Typically making a large purchase such as a vehicle, there is not only stress and nervousness, but a great amount of uncertainty. My experience at this dealership was the exact opposite. Immediately entering the building, I felt at home! Everyone in the building seemed like family and treated customers as such! There was never any pressure when it came to picking a vehicle and I always felt like I could "walk away" if I wasn't comfortable with any purchase. Everyone here made sure that I got the car that was perfect for me. Jeff "Flash" toured the lot with me finding exactly what I needed. Mo and Carlos did a wonderful job helping me finance and tie everything up. Start to finish it was a great experience. Definitely would recommend this place to anyone and everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
csandoval, It is exciting to hear you found our dealership inviting and comfortable. Our goal is to always offer you quality customer care and earn your business for years to come. If we can assist with questions or the maintenance of your new Ford, please let us know. In the meantime, enjoy the ride! Thanks, RJ Rebolloso, General Sales Manager
Best truck buying experience
I was referred to Grant and I know why now he was very friendly knowledgeable with no pressure and help me all the way through the process of buying my new SUV I would highly recommend him to anyone looking for a new vehicle the dealership was clean friendly and help me speak through the process when I had something else to do that night go visit Grant and see this for yourself
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jerry416, Thank you for your vote of confidence for Grant and our dealership. Congratulations on the purchase of your new Ford and please stay in touch with questions regarding the vehicle's features or maintenance. Take Care, RJ Rebolloso, GSM
A dealership that is a cut above
This is my second vehicle that I have purchased from Sam Pack Ford and their dealership is impressive in both friendly service and knowledge of their product. They have a beautiful facility and a great selection of vehicles. I would recommend them highly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
gbuck, Thank you for your loyalty to the Sam Pack's Five Star Ford Carrollton dealership. We love hearing we earned your business a second time and hope to continue the relationship for years to come. We are thankful you have made us your auto dealer. Take Care, RJ Rebolloso, GSM 972-242-6415
Easy as it gets!
Second purchase from Sam Pack Ford. Jeff Flaishans was very friendly and made the process very simple. Mo Dandan is the best! Michael Pisarik finished off all the paperwork and made sure we understood all the numbers. The team at Sam Pack are really great to deal with and would highly recommend them!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ChadB, Your loyalty and return visit is what we strive for. Earning your trust and business is important to us. Thank you for your second purchase and we look forward to answering any future questions about your new Ford Thanks, RJ Rebolloso, GSM 972-242-6415
I only buy Ford and nly buy from Sam Pack 5 Star Ford
I only buy Ford cars build in America by our neighbors who pay the same various taxes you and I do that supports our democracy, nation, civilization, schools, culture, businesses, and economy. I only buy cars from Sam Pack 5 Star Ford. With 4 large campuses bursting with inventory and high skill superior quality staff, no other dealership can match their professionalism, attentiveness, listening skills, advice, on the spot selection, pricing leverage, convenience, talent, kindness, options, suggestions, logistics. Sometimes size does matter. I am repeat customer at 5 Star. This is the place to have professional experts handle your needs. Every step of the process is facilitated by kind expert talent. My impression is this also is the place to maximize your hard earned dollar purchase power. If these are the qualities you seek, then I am pleased to recommend most highly, sincerely, and without reservation TEAM SAM PACK FIVE STAR FORD.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your glowing feedback is amazing and we are in awe of your commitment to the Sam Pack Auto Group. Thank you for being our devote customer and friend. All the best ~ Trey Russell, GM 972-242-6415
Excellent experience
This was my 4th experience with Sam Pack's in Carrollton. Jeff Flaishan's did an excellent job finding the specific vehicle that I was looking for. Mo Dandon and Justin McCarroll did an excellent job of making the numbers work for me to get into my Explorer. I HIGHLY recommend contacting Jeff Flaishan's for any of you needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We especially appreciate your comments regarding the service you received from Jeff, Mo and Justin and will certainly pass them along. You are a valued customer to all of us at Five Star Ford Carrollton. Please call us anytime regarding any car care needs or concerns you may have. Congratulations and thank you, Trey Russell, GM, 972-242-6415.