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Sam Pack's Five Star Ford Carrollton

(2,709 reviews)
Visit Sam Pack's Five Star Ford Carrollton
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (877) 558-9411 (877) 558-9411
Used (888) 215-9362 (888) 215-9362
Service (866) 901-5234 (866) 901-5234

Inventory

See all 654 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since August 2008.
Mr. Pack Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and more recently The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
#1 Ford Dealer in Dallas

Service center

Phone number (866) 901-5234

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Danny Forsee headshot
Danny Forsee
Sales Consultant
(76 reviews)
R.J. Rebolloso headshot
R.J. Rebolloso
General Sales Manager
(69 reviews)
Clay Young headshot
Clay Young
Service Writer
(64 reviews)
Dennis White headshot
Dennis White
Pre-Owned Sales Manager
(62 reviews)
David Baldovin headshot
David Baldovin
Sales Consultant
(51 reviews)
Joseph Walker headshot
Joseph Walker
Sync Specialist
(41 reviews)
Seth Wright headshot
Seth Wright
Sales Consultant
(36 reviews)
Larry Mason headshot
Larry Mason
Sales
(19 reviews)
Richard Arledge headshot
Richard Arledge
Sales
(23 reviews)
Larry Mason headshot
Larry Mason
Sales
(13 reviews)
Terry Smith headshot
Terry Smith
Sales
(10 reviews)
Maddie Mendias headshot
Maddie Mendias
Internet Sales
(9 reviews)
Adam Carranza headshot
Adam Carranza
Sales Consultant
(8 reviews)
Laura Munoz headshot
Laura Munoz
Internet Sales
(8 reviews)
Joshua Greene headshot
Joshua Greene
Sales
(6 reviews)
Trey Russell headshot
Trey Russell
General Manager
(97 reviews)
Karla Ibarra headshot
Karla Ibarra
Sales
(13 reviews)
Raj Patel headshot
Raj Patel
Sales Manager
(75 reviews)
Justin McCarroll headshot
Justin McCarroll
New Car Sales Director
(180 reviews)
Michael Pisarik headshot
Michael Pisarik
Finance Manager
(166 reviews)
Austin Moore headshot
Austin Moore
Fleet Sales
(46 reviews)
David Keen headshot
David Keen
Sales Associate
(39 reviews)
Jess Smith headshot
Jess Smith
BDC Manager
(35 reviews)
Garrett Tidman headshot
Garrett Tidman
Service Writer
(27 reviews)
Kevin Cunningham headshot
Kevin Cunningham
Service Writer
(25 reviews)
Otilio Hernandez headshot
Otilio Hernandez
Sales Consultant
(20 reviews)
Alan Reynolds headshot
Alan Reynolds
Floor Sales
(18 reviews)
Mo Dandan headshot
Mo Dandan
Finance Director
(17 reviews)
Vincent Grazioso headshot
Vincent Grazioso
Service Writer
(17 reviews)
Sandy Morcos headshot
Sandy Morcos
Finance Manager
(15 reviews)
Drew Crysdale headshot
Drew Crysdale
Service Manager
(14 reviews)
Alex Sagcal headshot
Alex Sagcal
Public Relations
(14 reviews)
Rey Mendoza headshot
Rey Mendoza
Sales Consultant
(11 reviews)
Kevin Moore headshot
Kevin Moore
Fleet Sales
(9 reviews)
Rocky Wall headshot
Rocky Wall
Sales Consultant
(9 reviews)
Jorge Guerra headshot
Jorge Guerra
Fleet Sales
(7 reviews)
Travis Doyle headshot
Travis Doyle
Service Manager
(5 reviews)
O'Don Mosby headshot
O'Don Mosby
Dealer Trade Manager/Inventory Manager
(5 reviews)
Alejandro Valles headshot
Alejandro Valles
Sales Associate
(4 reviews)
Derek Wallets headshot
Derek Wallets
Special Finance Manager/ Lease Manager
(4 reviews)
Frank Goswick headshot
Frank Goswick
Sales Associate
(3 reviews)
Aidan Jones headshot
Aidan Jones
Sales Professional
(3 reviews)
Chris Krause headshot
Chris Krause
Sales
(3 reviews)
Christian Martinez headshot
Christian Martinez
Rental Manager
(3 reviews)
Kelly Mitchell headshot
Kelly Mitchell
Internet Director
(3 reviews)
Alex Molina headshot
Alex Molina
Shop Manager
(3 reviews)
Alan Rosner headshot
Alan Rosner
Fleet Sales Director
(3 reviews)
Chris Denman headshot
Chris Denman
Internet Sales
(2 reviews)
David Gonzalez headshot
David Gonzalez
Sales Associate
(2 reviews)
Christopher Krause headshot
Christopher Krause
Sales
(2 reviews)
Ray Rangel headshot
Ray Rangel
Sales Consultant
(2 reviews)
Scott Saveriad headshot
Scott Saveriad
Sales
(2 reviews)
Zach Cantrell headshot
Zach Cantrell
Sales
(1 review)
Alex Cicio headshot
Alex Cicio
Sales
(1 review)
Roy Elhachi headshot
Roy Elhachi
Sales
(1 review)
Ali Mehravar headshot
Ali Mehravar
Sales Consultant
(1 review)
Raul Morales Jr. headshot
Raul Morales Jr.
Sales
(1 review)
Joseph Patschke headshot
Joseph Patschke
Sales
(1 review)
Hunter Reynolds headshot
Hunter Reynolds
Sales
(1 review)
Gayle Rodriguez headshot
Gayle Rodriguez
Fleet Sales
(1 review)
Alex Ruvalcaba headshot
Alex Ruvalcaba
Internet Sales
(1 review)
Herman Bueno headshot
Herman Bueno
Sales
Steven Christian headshot
Steven Christian
Sales
Erick Garcia headshot
Erick Garcia
Internet Sales
Alex Huerta headshot
Alex Huerta
Internet Sales
Patsy Ingalls headshot
Patsy Ingalls
Sales Consultant
Clayton Kovatch headshot
Clayton Kovatch
Sales
Omar Laffon headshot
Omar Laffon
Sales
Stanford Logan headshot
Stanford Logan
Sales
Grady Moore headshot
Grady Moore
Fleet Sales
Angel Peddycoart headshot
Angel Peddycoart
Sales
Angel Peddycoat headshot
Angel Peddycoat
Sales
Omar Segovia headshot
Omar Segovia
Sales
Clint Taylor headshot
Clint Taylor
Sales

Reviews

(2,709 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sam Pack's Five Star Ford Carrollton from DealerRater.

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Joshua went above & beyond even bringing the car up so we

Joshua went above & beyond even bringing the car up so we didn’t have to be in the heat! Very kind & thoughtful. Outstanding service from beginning to end!l! I would highly recommend Joshua & his 5 Star treatment of his customers!

Joshua went above & beyond even bringing the car up so we

Joshua went above & beyond even bringing the car up so we didn’t have to be in the heat! Very kind & thoughtful. Outstanding service from beginning to end!l! I would highly recommend Joshua & his 5 Star treatment of his customers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations, kdcamper1, on your purchase at Five Star Ford Carrollton! Joshua and our staff are here to help you fully enjoy your Ford. Reach out to 972-242-6415 with technical or care questions. We are here to serve you. Thank you, Trey Russell, General Manager

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I Dairy Burns had a excellent experience with sales

I Dairy Burns had a excellent experience with sales consultant ILIANA DAVILA at Sam Pack Five Star in Carrollton

I Dairy Burns had a excellent experience with sales

I Dairy Burns had a excellent experience with sales consultant ILIANA DAVILA at Sam Pack Five Star in Carrollton

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Dairy, for taking the time to recognize Iliana and Five Star Ford Carrollton! We are excited to hear about your wonderful shopping experience. Expect professional services every time you visit. Should you need vehicle advice, please reach us at 972-242-6415. Best regards, Trey Russell, General Manager

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Josh is the best sales guy I’ve ever talked to hands

Josh is the best sales guy I’ve ever talked to hands down! Got me out of my Buick and into a beautiful 2025 Escape! Thank you Josh! You’re the best!!!

Josh is the best sales guy I’ve ever talked to hands

Josh is the best sales guy I’ve ever talked to hands down! Got me out of my Buick and into a beautiful 2025 Escape! Thank you Josh! You’re the best!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, kassidymalynn15, for shopping at Five Star Ford Carrollton. Josh and our staff are focused on helping you fully enjoy your new Escape. Call us at 972-242-6415 for technical or care advice. We are focused on your complete satisfaction. Congratulations! Best regards, Trey Russell, General Manager

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Vincent Is unprofessional and dishonest.

Vincent Is unprofessional and dishonest. He claimed that the delearship replaced an assembly sensor from a previous repair and he was positive that when i brought the truck in that the same sensor i was complaining about was in a great shape. I had to drive to the dealership and show him with one of his technicians. after the techniacian told him that I was right about it. He got upset and told me he will not fix and asked me to get the h out. his other boss is took his side instead of focusing on the problem they were focusing how to not take responsibilty. I have faith in the owner and hope he would contact me soon to resolve this matter.

Vincent Is unprofessional and dishonest.

Vincent Is unprofessional and dishonest. He claimed that the delearship replaced an assembly sensor from a previous repair and he was positive that when i brought the truck in that the same sensor i was complaining about was in a great shape. I had to drive to the dealership and show him with one of his technicians. after the techniacian told him that I was right about it. He got upset and told me he will not fix and asked me to get the h out. his other boss is took his side instead of focusing on the problem they were focusing how to not take responsibilty. I have faith in the owner and hope he would contact me soon to resolve this matter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I've never had such an easy time buying a car!

I've never had such an easy time buying a car!! It was primarily by text and it was such a quick process and all of the people have been truly amazing! I appreciate Josh going above & beyond to get my payment down to where I needed it!

I've never had such an easy time buying a car!

I've never had such an easy time buying a car!! It was primarily by text and it was such a quick process and all of the people have been truly amazing! I appreciate Josh going above & beyond to get my payment down to where I needed it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations, heathermichelle2015, on your purchase at Five Star Ford Carrollton. Josh is dedicated to helping our customers with all of their vehicle needs. If there is anything else we can do for you, please stop by or call 972-242-6415. We want to make certain you enjoy your car. Thank you, Trey Russell, General Manager

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My experience at Sam Pack’s Five Star Ford in Carrollton,

My experience at Sam Pack’s Five Star Ford in Carrollton, Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and helpful.

My experience at Sam Pack’s Five Star Ford in Carrollton,

My experience at Sam Pack’s Five Star Ford in Carrollton, Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mike, for rating your Five Star Ford Carrollton shopping visit. Terry, Dennis, and our entire team want to make owning your Ford a great experience. Let us know if you have technical or maintenance questions at 972-242-6415. We are here to help in any way we can. Take care, Trey Russell, General Manager

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Very frindly and expriance sales assocaite"s form the

Very frindly and expriance sales assocaite"s form the service department, sales department and finances department, Thank you.

Very frindly and expriance sales assocaite"s form the

Very frindly and expriance sales assocaite"s form the service department, sales department and finances department, Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, michaelrocha0316, for taking the time to endorse your Five Star Ford Carrollton sales team. We remain dedicated to your driving experience. Let us know if there are features on your new Ford you would like to revisit. We look forward to hearing from you at 972-242-6415 any time you need our vehicle advice. Best regards, Trey Russell, General Manager

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Great experience at 5 Star Ford.

Great experience at 5 Star Ford. Salesman Joshua Greene was very helpful. Everyone e made it a quick and painless process. Highly recommend.

Great experience at 5 Star Ford.

Great experience at 5 Star Ford. Salesman Joshua Greene was very helpful. Everyone e made it a quick and painless process. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations, jsparker1988, on your new vehicle from Joshua at Five Star Ford Carrollton. Your complete satisfaction is our focus. Reach Joshua and our team at 972-242-6415. Let us know how we can help you enjoy the features on your Ford. Thank you for sharing and shopping at our dealership. Best regards, Trey Russell, General Manager

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Josh was knowledgeable about vehicles on the lot and

Josh was knowledgeable about vehicles on the lot and listened to what I wanted for my next vehicle. He kept in regular communication through the entire sales process and follow-up after the sale.

Josh was knowledgeable about vehicles on the lot and

Josh was knowledgeable about vehicles on the lot and listened to what I wanted for my next vehicle. He kept in regular communication through the entire sales process and follow-up after the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Nancy, for shopping with Joshua at Five Star Ford Carrollton. Customer satisfaction is always our goal, so it is good to hear your shopping experience went so well. Let us know if you need our technical or care advice at 972-242-6415. We are here for you! Best regards, Trey Russell, General Manager

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Jared Wingard was great.

Jared Wingard was great. He made it a painless process to buy the car I wanted.

Jared Wingard was great.

Jared Wingard was great. He made it a painless process to buy the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, jlh_raider, for shopping with Jared at Five Star Ford Carrollton! We are excited to help you enjoy your new Ford. Stop by or call Jared or me at 972-242-6415 with technical or care concerns. We are focused on your ownership journey. Best regards, Trey Russell, General Manager

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