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Sam Pack's Five Star Ford Carrollton

4.7 out of 5 4.7
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 8:00 PM

Sam Pack's Five Star Ford Carrollton Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 8:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2008

Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also

...

earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.

"#1 Ford Dealer in Dallas"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
2283 lifetime reviews. Includes reviews of Sam Pack's Five Star Ford Carrollton from DealerRater.com

Read reviews that mention:

  • 5.0 out of 5
    February 9, 2021

    My Wife and I have been buying from SP Ford for over 38 years, we've been doing this for a good reason. They care about their customers, and Rey Mendoza... has been an big part of our loyalty. He is a kind and helpful sales representative, caring for his customers way past the sale.

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    brown mule

    We definitely will call when we need to . Thank You


    Worked with:
    Rey Mendoza

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    February 9, 2021

    Purchased a used F-150 a few weeks back, Oleg was there to help with the purchase. Was just about to take vehicle home when we realized the computer for... the main screen was malfunctioning. Oleg and the service team at Sam Pack made it right before I took the vehicle home. Everything on the truck has been spot-on since. Oleg was very personable and straight forward. Had a good experience with purchase, they made it all right in the end.

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    Sam Pack's Five Star Ford Carrollton

    Brian, As a valued customer of Five Star Ford Carrollton, we will always work with your best interests in mind. Oleg and I remain available for your q...uestions at 972-242-6415. We want to keep you fully satisfied with your purchase. Thank you for your business and review, Trey Russell, General Manager


    Worked with:
    Oleg Pilipovski

    Sales Associate

    (4.6) 11 reviews

  • 5.0 out of 5
    February 8, 2021

    The most customer focused car dealership I have ever done business with. From the welcome at the front door, the sales process and every single service... appt

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    kevin6963, We really appreciate hearing from our customers! Thank you for your kind words and endorsement of Danny and Five Star Ford Carrollton. We ...are here to help you further, so please keep in touch at 972-246415. Best Regards, Trey Russell, General Manager


    Worked with:
    Danny Forsee

    Sales Consultant

    (5.0) 41 reviews

  • 5.0 out of 5
    February 2, 2021

    Jared was great to work with, no pressure, just a fair deal with no back and forth. Great guy to work with and followed up with me on my purchase as well.... I'd definitely buy from him again.

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    Sam Pack's Five Star Ford Carrollton

    cutronaj, It is great to hear you enjoyed working with Jared and the team at Five Star Ford Carrollton. We want to hear from you any time we can help ...with your automotive needs at 972-242-6415. Thank you for sharing your recommendation and please let us know when we can assist you again. Best Regards, Trey Russell, General Manager


    Worked with:
    Jared Wingard

    Sales Consultant

    (5.0) 93 reviews

  • 5.0 out of 5
    February 1, 2021

    Purchased a low mileage used car from Sam Pack Ford Carrollton. Salesperson Oleg Pilipovski did a great job helping with the purchase and making me feel... comfortable with the process. Well worth the drive from Oklahoma City, I would definitely deal with Oleg/Sam Pack again.

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    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    jerwcollins, Thank you so much for going the extra mile to shop at Five Star Ford Carrollton. We want to do all we can to help you enjoy your vehicle.... Give Oleg or me a call at 972-242-6415 and we will offer our long-distance advice. Safe travels and please stay in touch. Best Regards, Trey Russell, General Manager


    Worked with:
    Oleg Pilipovski

    Sales Associate

    (4.6) 11 reviews

  • 5.0 out of 5
    January 31, 2021

    Clay has serviced all of my vehicles over twenty years and I have to give him a 5 all around! High energy, straight forward, always feel like he has my... best interest at heart. Thorough work at the dealership, done on time, first time. I have bought 4 Fords from this dealership over the last 20 years, always been cared for my Clay. I tell stories about his service and style when i teach others.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    Susan, Thank you so much for your loyalty to Five Star Ford Carrollton and for your kind words. Clay and our service team look forward to keeping you ...safe and comfortable in your Ford. We truly look forward to hearing from you again at 972-446-5000. Best Regards, Drew Crysdale, Service Director


    Worked with:
    Garrett Tidman

    Service Writer

    (5.0) 24 reviews

    Clay Young

    Service Writer

    (4.4) 45 reviews

  • 5.0 out of 5
    January 14, 2021

    Danny Forsee was my salesman & was super helpful! He got me into a 2015 Ford Fusion with no credit & a small down payment! I had to wait a few days to... pick my car up but he made sure to keep in contact with me & didn't leave me in the dark wondering what was going on with my car. Awesome honest salesman! 😁😁

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    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    GabbyG, Thank you for endorsing Danny and his efforts to get you into a car from Five Star Ford Carrollton. Communication is important with every tran...saction. So, please continue to reach out to us at 972-242-6415 when you have vehicle needs. We want to continue sharing our knowledge. Safe Travels, Trey Russell, General Manager


    Worked with:
    Danny Forsee

    Sales Consultant

    (5.0) 41 reviews

    Sandy Morcos

    Finance Manager

    (5.0) 7 reviews

  • 5.0 out of 5
    January 9, 2021

    Jared Wingard was amazing. He kept me in the loop and was extremely informative. He is very personable and made the experience very nice. Thank you Jared!!!!...

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    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    Orbieangel, We always like hearing from our customers! Thank you for recognizing Jared and his efforts in helping you purchase a new vehicle at Five S...tar Ford Carrollton. Let us know if you would like to revisit any of its features at 972-242-6415. We want to make this a great driving experience. Best Regards, Trey Russell, General Manager


    Worked with:
    Jared Wingard

    Sales Consultant

    (5.0) 93 reviews

  • 5.0 out of 5
    December 23, 2020

    Erick Perez was AWESOME to work with! As first time online buyers, we were soooo pleased with everything. He was respectful, helpful, kind, and attentive!...

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    0 people out of 0 found this review helpful. Did you?
    Sam Pack's Five Star Ford Carrollton

    Hello h. worley! Your feedback regarding your online purchase is appreciated. We want to continue helping you with your vehicle needs, so please stay... in touch at 972-242-6415. We will do all we can to serve you virtually or when you stop by Five Star Ford Carrollton. Thank you for rating our dealership, Trey Russell, General Manager


    Worked with:
    Erick Perez

    Internet Manager

    NOT RATED

  • 5.0 out of 5
    December 21, 2020

    great service and top workers,fand happy attitude by staff

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    Came in for service or repair
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    Dealer Response

    Hello Mr. Coughlin, We value you as our customer and friend at Five Star Ford Carrollton. We want to continue hearing from you at 972-4460 any time yo...u have maintenance or repair needs. Thank you for rating our services and we look forward to helping you again. Happy Holidays, Drew Crysdale, Service Director

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