Reviews
Excellent full service dealership, beautiful showroom,
Excellent full service dealership, beautiful showroom, helpful no-pressure sales staff and a wide assortment of vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, svic3, for taking the time to endorse Five Star Ford Carrollton. Whether you have new vehicle questions or maintenance concerns, Clay and Danny can be reached at 972-242-6415. We are here to help you fully enjoy your Ford. Congratulations and thanks for sharing your feedback. Sincerely, Trey Russell, General Manager
Excellent full service dealership, beautiful showroom, helpful no-pressure sales staff and a wide assortment of vehicles.
Our salesman Rey Mendoza was absolutely great.
Our salesman Rey Mendoza was absolutely great. Very personable and very professional.. overall a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Ricky, for taking the time to share your shopping experience at Five Star Ford Carrollton. Rey is dedicated to helping our customers get exactly what the want and need. Customer satisfaction continues to be the focus. Please stop by or call 972-242-6415 for new vehicle advice. We want to make certain you fully enjoy your Ford. Congratulations! Best regards, Trey Russell, General Manager
Herman Bueno is the best!
Herman Bueno is the best!! I give Herman Bueno 5 Stars! He was not pushy and very patient. He went beyond 110% to make sure my husband and I were satisfied and made the purchasing experience smooth on our New 2025 Maverick XLT. Herman Bueno, cares about his customers and he listened to the kind of Truck my husband wanted. From the time we met him from the time we left, he made sure we were 100% satisfied. I highly recommend Herman Bueno as the best saleman. If he does not have a vehicle on the car lot that your looking for, he will find you the type vehicle that your looking for. I have done business with other dealerships and my husband and I have never had this type of smooth purchasing without the salesman being pushy!! Sam Pack's Five Star Ford in Carrollton is the best. We will be back and will be sending Customers Herman Bueno's way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jane, Congratulations to you and your husband on your new Maverick XLT! We are excited to help you both enjoy your truck. Reach Herman and our staff at 972-242-6415 should you need technical or care advice. We welcome the chance to share our knowledge and expertise. Thank you for shopping with us and sharing your feedback. Best regards, Trey Russell, General Manager
Alex was informative and very helpful.
Alex was informative and very helpful. Assure our needs were addressed . Follow up email was much appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Anthonytodd59, for taking the time to acknowledge Alex and his efforts during your visit to Five Star Ford Carrollton. Complete customer satisfaction is the goal. If you have additional questions or need our vehicle advice, don't hesitate to reach out to 972-446-5000. Safe travels and thanks for sharing! Take care, William Miller, Service Director
I am 70 and the best dealer I have ever had the pleasure
I am 70 and the best dealer I have ever had the pleasure dealing with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Burdette, We are so grateful for you at Five Star Ford Carrollton! Matt and our team want to make certain you fully enjoy your new Ford. Please stay in touch at 972-242-6415. Congratulations and thank you for sharing your experience. Sincerely, Trey Russell, General Manager
Jared and Cristy were absolutely wonderful.
Jared and Cristy were absolutely wonderful. Second time buying a truck from this dealership and working with both of these wonderful people. If you’re in the market for a new vehicle reach out to them to assist you with all your options. Can’t say nothing about them or the dealership itself.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Foon1216, for shopping at Five Star Ford Carrollton. Jared, Cristy, and our entire team are now focused on your driving journey. Be sure to stop by or call 972-242-6415 with new vehicle questions. We want to make certain you fully enjoy your ride. Congratulations! Best regards, Trey Russell, General Manager
I know I don’t have the best credit but when the
I know I don’t have the best credit but when the dealership says they will call you back after they speak to a few banks and they don’t……that’s a problem. If you say you are going to do something then do it.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience regarding the follow-up on your financing inquiry. We pride ourselves on the professionalism and dedication of our seasoned consultants, who are focused on providing excellent customer service. We want to make this right and ensure you receive the attention and follow-up you deserve. To help us connect and address your specific situation, please reach out to me directly at rrebolloso@sampack.com or call 972-242-6415. I look forward to speaking with you and personally ensuring you get the assistance you need. Respectfully, RJ Rebolloso, General Sales Manager
My buying experience at Sam Packs Ford in Carrollton was
My buying experience at Sam Packs Ford in Carrollton was one of the best experiences I have had. From sales, to finance, to upgrades, to make ready, all were friendly, concise, thorough and exhibited great care for me as their customer. I would recommend Sam Pack’s Ford to all looking for a great car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations, Jeff, on your purchase at Five Star Ford Carrollton! It is great to hear you found your shopping experience one of the best. We are committed to helping you enjoy your new vehicle. Stop by or call 972-242-6415 should you need our advice. Thank you for your business and feedback. Take care, Trey Russell, General Manager
David Baldovin and team were incredible.
David Baldovin and team were incredible. I’ve been buying vehicles from them for years.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, Bryan, on your newest vehicle from Five Star Ford Carrollton. We appreciate knowing David and our team took good care of you. Your loyalty means a lot to all of us. Should you need our advice, don't hesitate to call 972-242-6415. Thank you for your endorsement and continued business. Best regards, Trey Russell, General Manager
David and Luis were awesome.
David and Luis were awesome. The bet truck buying experience ever. I will live in Florida and will definitely buy my next vehicle at this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, bobkatrv10, for shopping with David and Luis at Five Star Ford Carrollton. Helping you fully enjoy your new Ford is now our goal. Don't hesitate to reach out to 972-242-6415. We can meet virtually to share our vehicle knowledge. Congratulations on your purchase and please stay in touch. Best regards, Trey Russell, General Manager