Reviews
Incredibly smooth and streamlined buying process!
Incredibly smooth and streamlined buying process! Hunter put in a great deal of effort to make sure I had all the information I needed, and he answered any questions I might've had. Certainly, team members like that make the usually stressful process of buying a car all the much easier and relaxing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, Dean , on your purchase at Five Star Ford Carrollton. Thank you for recognizing Hunter. If there is anything else we can do for you, please call 972-242-6415. Customer satisfaction remains our focus. Take care, Trey Russell, General Manager
Joshua went above & beyond even bringing the car up so we
Joshua went above & beyond even bringing the car up so we didn’t have to be in the heat! Very kind & thoughtful. Outstanding service from beginning to end!l! I would highly recommend Joshua & his 5 Star treatment of his customers!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, kdcamper1, on your purchase at Five Star Ford Carrollton! Joshua and our staff are here to help you fully enjoy your Ford. Reach out to 972-242-6415 with technical or care questions. We are here to serve you. Thank you, Trey Russell, General Manager
I Dairy Burns had a excellent experience with sales
I Dairy Burns had a excellent experience with sales consultant ILIANA DAVILA at Sam Pack Five Star in Carrollton
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Dairy, for taking the time to recognize Iliana and Five Star Ford Carrollton! We are excited to hear about your wonderful shopping experience. Expect professional services every time you visit. Should you need vehicle advice, please reach us at 972-242-6415. Best regards, Trey Russell, General Manager
Josh is the best sales guy I’ve ever talked to hands
Josh is the best sales guy I’ve ever talked to hands down! Got me out of my Buick and into a beautiful 2025 Escape! Thank you Josh! You’re the best!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, kassidymalynn15, for shopping at Five Star Ford Carrollton. Josh and our staff are focused on helping you fully enjoy your new Escape. Call us at 972-242-6415 for technical or care advice. We are focused on your complete satisfaction. Congratulations! Best regards, Trey Russell, General Manager
Vincent Is unprofessional and dishonest.
Vincent Is unprofessional and dishonest. He claimed that the delearship replaced an assembly sensor from a previous repair and he was positive that when i brought the truck in that the same sensor i was complaining about was in a great shape. I had to drive to the dealership and show him with one of his technicians. after the techniacian told him that I was right about it. He got upset and told me he will not fix and asked me to get the h out. his other boss is took his side instead of focusing on the problem they were focusing how to not take responsibilty. I have faith in the owner and hope he would contact me soon to resolve this matter.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I've never had such an easy time buying a car!
I've never had such an easy time buying a car!! It was primarily by text and it was such a quick process and all of the people have been truly amazing! I appreciate Josh going above & beyond to get my payment down to where I needed it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, heathermichelle2015, on your purchase at Five Star Ford Carrollton. Josh is dedicated to helping our customers with all of their vehicle needs. If there is anything else we can do for you, please stop by or call 972-242-6415. We want to make certain you enjoy your car. Thank you, Trey Russell, General Manager
My experience at Sam Pack’s Five Star Ford in Carrollton,
My experience at Sam Pack’s Five Star Ford in Carrollton, Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Mike, for rating your Five Star Ford Carrollton shopping visit. Terry, Dennis, and our entire team want to make owning your Ford a great experience. Let us know if you have technical or maintenance questions at 972-242-6415. We are here to help in any way we can. Take care, Trey Russell, General Manager
Very frindly and expriance sales assocaite"s form the
Very frindly and expriance sales assocaite"s form the service department, sales department and finances department, Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, michaelrocha0316, for taking the time to endorse your Five Star Ford Carrollton sales team. We remain dedicated to your driving experience. Let us know if there are features on your new Ford you would like to revisit. We look forward to hearing from you at 972-242-6415 any time you need our vehicle advice. Best regards, Trey Russell, General Manager
Great experience at 5 Star Ford.
Great experience at 5 Star Ford. Salesman Joshua Greene was very helpful. Everyone e made it a quick and painless process. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, jsparker1988, on your new vehicle from Joshua at Five Star Ford Carrollton. Your complete satisfaction is our focus. Reach Joshua and our team at 972-242-6415. Let us know how we can help you enjoy the features on your Ford. Thank you for sharing and shopping at our dealership. Best regards, Trey Russell, General Manager
Josh was knowledgeable about vehicles on the lot and
Josh was knowledgeable about vehicles on the lot and listened to what I wanted for my next vehicle. He kept in regular communication through the entire sales process and follow-up after the sale.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Nancy, for shopping with Joshua at Five Star Ford Carrollton. Customer satisfaction is always our goal, so it is good to hear your shopping experience went so well. Let us know if you need our technical or care advice at 972-242-6415. We are here for you! Best regards, Trey Russell, General Manager