Sam Pack's Five Star Ford Carrollton

4.8
(2,338 reviews)
Visit Sam Pack's Five Star Ford Carrollton
Sales hours: 8:30am to 8:30pm
Service hours: 7:00am to 5:00pm
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Service Sales
Monday 7:00am–7:00pm 8:30am–8:00pm
Tuesday 7:00am–7:00pm 8:30am–8:00pm
Wednesday 7:00am–7:00pm 8:30am–8:00pm
Thursday 7:00am–7:00pm 8:30am–8:00pm
Friday 7:00am–7:00pm 8:30am–8:00pm
Saturday 7:00am–5:00pm 8:30am–8:30pm
Sunday Closed Closed
New (877) 558-9411 (877) 558-9411
Used (888) 215-9362 (888) 215-9362
Service (866) 901-5234 (866) 901-5234

Reviews

4.8
(2,338 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Sam Pack's Five Star Ford Carrollton from DealerRater.

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5.0

Danny was awesome as always. I have bought several cars...

Danny was awesome as always. I have bought several cars here and am always happy. Thank you guys for the great service.

Dealer response

Congratulations, Damoocha, on your vehicle purchase from Danny and Five Star Ford Carrollton. Thank you for rating your experience and please let us know when you will visit again. Reach us at 972-242-6415. Happy Holidays, Trey Russell, General Manager

2.0

Had found the car there and called and had a very helpful...

Had found the car there and called and had a very helpful sales person. It ran into the weekend and of course they raised the price. When I called the last time to work out logistics as we needed car delivered. The price went up again. Used car guy would not honor price when we inquired about it. A pathetic way to do business and the excuse was they were following the market. Dealers that do this are hurting them selves and customers. People dumb enough jumping into a deal where the vehicle is over price when the market gets back to right they won’t be able to trade out of it they will be so upside down on what they have. A cheesy business practice. So I saw nothing wrong with the salesman he was a good guy caught in the middle. The sales mgr is why people hates car salesman.. willing to be your best friend till they ain’t.

Dealer response

Hello, Customer care and transparency are a priority, so I would like to know more about your experience. What you have described is not the norm at our dealership. Please reach me at treyrussell@spford.com or 972-242-6415. I look forward to hearing from you soon to address your comments. Sincerely, Trey Russell, General Manager

Consumer response

Sir, I responded to your add on the car and it was priced I think somewhere 39500? Or close anyway. I dealt with Darnell very friendly and professional. We live in Oklahoma the same town he went to college in so getting to talk to someone that even knew where we were was nice. While looking through your other post you had a 2015 Mustang same color as the 2018. I notice that the same pictures were being used for two different cars. Darnell went out and took a set of pictures of the right car and we had another day pass and he told me the car had been marked up and was now 40000 and I saw it change from when I logged in to the marked up price. I asked the salesman even though we were dealing on at the lower price the guy would not honor that and he said no. He told the guy just following the market. Then to make it worse while I was talking to Darnell the guy raised the price to 41000. We were needing the car delivered and that would be another thousand and to top that they were gonna drive the car up here which I protested about. This was a cash deal for an overpriced vehicle. I just think the guy didn’t care if I bought it or not. The weekend hit which just meant more time for more problems. My wife said we would just buy a new one which is what we will do. I just felt like we were being drug through the mud on this deal. I e never had to work this hard to buy a car. The salesman was put in a bad spot as the go between but he was doing his job.. I know the market is screwy right now and you guys got bills to pay also. But every person who bought one of thes marked up used cars are going to remember who talked them into it. Car salesman have always gotten a bad rap I guess that’s the way it will always be. This is all I care to discuss any more I hate texting. There is more to the story but we are building pipe corral and my guys are waiting. Thank you for being concerned. If I over or poorly judged the sales mgr I’m sorry but you should have marked it up when you put it on your lot. Thank you!

5.0

Danny was very patient and committed to understanding our...

Danny was very patient and committed to understanding our vehicle needs. Highly recommend his expertise.

Dealer response

Congratulations, Michael, on your Explorer purchase at Five Star Ford Carrollton. Danny and all of us want to make owning your new Ford the best experience. Please stop by or reach us at 972-242-6415 to review the technology or care of your SUV. Thank you for being our valued customer. Best Regards, Trey Russell, General Manager

5.0

2nd purchase over the phone; F-150 from Rocky and Trey....

2nd purchase over the phone; F-150 from Rocky and Trey. From Lorena it sure saves a lot of windshield time to call and get what we want over the phone and just make one trip in the traffic to pick it up. Jerry Reynolds sure is a wealth of positive information. Well worth the time to read and listen.

Dealer response

Trainman, Thanks for both of your purchases at Five Star Ford Carrollton. We appreciate your trust in our systems and the voice of Jerry Reynolds. Let us know if you would like to review your truck at 972-242-6415. We can provide a virtual walk-around to assure the best driving experience. Best Regards, Trey Russell, General Manager

5.0

Loved working with Danny! Awesome service and awesome...

Loved working with Danny! Awesome service and awesome dealership! We will definitely be repeat customers.❤️

Dealer response

Hello Taylor, On behalf of Danny, thank you for shopping at Five Star Ford Carrollton. Helping you fully enjoy your new Ford is the goal of our sales team. Please let Danny or me know if you would like to stop by for a review of your vehicle at 972-242-6415. Our goal is to make this your best driving experience ever. Thanks again, Trey Russell, General Manager

5.0

We've bought our last several vehicles at this dealership...

We've bought our last several vehicles at this dealership over the years and each time the experience has been exceptional. Our latest purchase was a 2021 F150 XLT. Our sales advisor, Jared Wingard, was a pleasure to work with and he made sure we knew everything needed to enjoy our new truck. We'll be back!

Dealer response

Daltxweb, Congratulations on your new truck from Five Star Ford Carrollton. We are grateful for every purchase your family has made at our dealership. Jared and I want to make your new Ford the best driving experience yet. Please stay in touch at 972-242-6415, Stop by or give us a call when you need us. Thank you, Trey Russell, General Manager

5.0

Amazing experience

I do not give out accolades that are not deserved, but I have to tell you the sales experience was amazing. Alex in new car sales was the best. I highly recommend him to all my friends and family. He really worked hard to make it a great experience. The dealership is high quality and professional. They really went above and beyond

Dealer response

Hello Mr. Spurgeon, It is great to receive one of your rare reviews for Alex and Five Star Ford Carrollton. Sharing our knowledge continues, so don't hesitate to call Alex or me at 972-242-6415. We both want to make owning your new vehicle the best experience. Thank you for being our valued customer and friend. Best Regards, Trey Russell, General Manager

5.0

There are no words that I can express on how happy I am...

There are no words that I can express on how happy I am with Terry Smith and Dennis White with their assistance on getting my new truck. These two absolutely killed it and their customer service was spectacular I cannot be anymore happier with my purchase. I also cannot forget the finance guy who helped me as well, his professionalism, friendliness, and his personality made the whole process very painless. Sam Pack 5 Star Ford will be one of my top 5 dealerships I will be returning too for my future vehicle purchases.

Dealer response

Congratulations, jamesmchildress! Terry, Dennis, and I want to make certain this is your best driving experience. Any time we can review the features on your Ford, please give us a call at 972-242-6415. Thank you for being one of our valued customers. Kind Regards, Trey Russell, General Manager

Consumer response

It has been and I cannot be any happier with my purchase. Your team was very professional and curtious to me and my fiance. I will be returning on my next purchase of a newer model in the future.

Consumer response

It has been and I cannot be any happier with my purchase. Your team was very professional and curtious to me and my fiance. I will be returning on my next purchase of a newer model in the future.

Dealer response

Thank you so much!

5.0

missed david but got rocky wall to help out. found the...

missed david but got rocky wall to help out. found the f150 i wanted nd put a deposit down. rocky was great to work with.

Dealer response

Thank you destewart1425 for being a valued Five Star Ford Carrollton customer. Rocky and our staff want to make owning your new F-150 a great driving experience. Continue to reach us at 972-242-6415. We want to answer all of your technical and maintenance questions. Best Regards, Trey Russell, General Manager

5.0

We just purchased a very beautiful Smoked Quartz F150 FX4...

We just purchased a very beautiful Smoked Quartz F150 FX4 King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really wanted another Raptor but as their are none available at present (which I was very discouraged by) but Terry got a instant feel for what might cheer me up and with little a due, lead me right to a truck that was really everything I was looking for and more. The sound system in this truck as well as the new integrated control and entertainment systems are really a marvel to behold. The interior is really amazing with the highest level of features and options available. All I can say is Wow! The purchase and Finance department at this location are also very easy to work with and made the whole process very smooth. Also instead of a huge stack of papers all the documents are given on a convenient flash drive. Also of Special note Alexandra Benvenuto and Joseph Walker in the accessories and customization Department are really great to work with. They can get your new vehicle set up just how you want it. We are very pleased with the staff here at this location as this is the third truck we have purchased here. We will definitely be back for the next Ford we need. Thanks everyone!

Dealer response

Congratulations, Scott, on your new truck from Five Star Ford Carrollton! Our sales team wants to make certain you fully enjoy your sharp King Ranch. Stop by or give us a call at 972-242-6415 to review its technology. Let's make this your best driving experience. Thank you for recognizing so many of our staff and please stay in touch. Best Regards, Trey Russell, General Manager