Open Road Acura of East Brunswick

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
114 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 26, 2019

    What a wonderful experience I had at this location. I highly reccomend everyone to go to this Acura. The patience and professionalism are unmatched. The... finance manager Carlos was amazing and helped make the process so much easier! Ray was my salesman and did awesome. Thank you guys. I will definitely be referring.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 25, 2019

    walked in with a particular car in mind and terms that didn’t fit. Raymond Lee was my salesperson and did not discourage me from going with what I wanted... and even came up with back up plans just in case. All while keeping my desired features in mind. Even when I grew frustrated he didn’t. He remained patient and friendly. I got what I wanted at terms I agreed with and I LOVE my car! Lonnie Sherry was the fastest, most honest and kindest finance person I ever met! Mike Pascarelli the manager even personally came over to answer my questions. This was the fastest I’ve ever been in and out of a dealership and the best group of people I’ve ever worked with. They listen and do what you ask. No pushy sales no shady business! Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • June 17, 2017

    We just picked up our 5th car with Open Road Acura (our 4th with Antonella Gambino!) We took a few years off to try another car, and as soon as the lease... ended we called Antonella to get back into a MDX. It's so easy to negotiate with Open Road that it doesn't even feel like a negotiation. The entire process could not be any better!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're thrilled to have you back in the Open Road Acura of East Brunswick family Lauren! Thank you for once again putting your trust in us, and thank y...ou for the kind review.

  • 5.0 out of 5
    September 9, 2019

    Raymond Lee was so helpful when I went to look at a used car in their dealership. He answered any questions and provided me with a great deal for my purchase.... I would definitely go back to him for my future car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 6, 2019

    We started our search for a low-mileage 2018 RDX with Advance pkg a few weeks ago. Little did we know that our search would bring us 240 miles and 4 hours... away. We started our search locally and were unable to find what we were looking for so we expanded our search from 100 miles to 250 miles. The RDX popped right up with a great price. We confirmed the car had never been smoked in, prices, fees and trade-in value with Ray in advance of taking the trip. We were so pleased that our trust was not in vain. The RDX was exactly as represented, they gave us a fair price for our trade-in and finance manager Mike was great to work with too. Definitely would recommend Ray at Open Road Acura of East Brunswick!

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    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    January 2, 2019

    I bought a RDX from Raymond Lee. He is very knowledgeable and patient. whatever questions I asked him, he knew the answers and he understands the car... as well as customer's needs.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    December 29, 2018

    They still owe me 200 dollars they charge you for everything. Even the cleaning of the car that they are trying to sell to you. Prices advertised is not... what you pay. They are so shady I will never recommend this dealership to anyone one.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 25, 2018

    This dealerships advertises the lowest prices on their website but they don't tell you about the 599.00 dealer fee they add into the price. Moreover,... the price you see advertised is completely non-negotiable.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Mike, The dealer doc fee is disclosed on every vehicle description page of every vehicle on our website. And unfortunately, sometimes to be the l...owest priced, you do not leave yourself with much room to negotiate. If you would like to discuss further, please do not hesitate to call me at 732-839-4234 Thanks Alison Wirth General Mananger

  • 5.0 out of 5
    September 4, 2018

    Sals person is very friendly helpful. The service is excellent. I lease a new rdx the car is so cool. Waiting time was little bit long. Everything was... good

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 6, 2018

    Walking into Raymond Lee was the best thing that happened to us! He was so sincere in getting us the best deal on our car. Actually cared that we were... happy! Stayed in touch with us and has become a friend. For a great car buying experience ask for Ray!!! Car buying does Not have to be torturous.love my new car!

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    Shopped for a new car
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