AutoNation Chrysler Dodge Jeep Ram Katy

I’ve had an outstanding experience with the team at AutoNation CDJR of Katy—not just once, but twice! From my first purchase, where Joe E. and the sales and finance teams worked diligently to get me approved for my dream car in under two hours, to my second seamless transaction, they’ve consistently delivered top-tier service. Their commitment to transparency, efficiency, and customer focus made the entire process—from test drive to financing—exceptionally smooth. If you’re looking for a dealership that truly prioritizes its customers, AutoNation CDJR of Katy is the place to go. Thanks again, Joe and team—you’ve got a loyal customer for life!

Great Service and very knowledgeable .customer service was excellent, and my service advisor worked to get all my services done expeditiously and within 24 hours.

Korey in the device department was awesome. The technician that tore down my motor threw all the parts in the back of my truck. Not in boxes just in the back of my truck with oil everywhere. Their service manager Sally hung up on me when I called her about how unprofessional they left my truck.

Arden was friendly and willing to work within my negotiations on my trade in. I was so excited to see they had the truck I was looking for in the model I wanted. Gerardo (financial manager) also made it a nice transaction.

The only thing i can say about this dealership is STEER CLEAR. The service department, though improved with the hiring of Sallie, is still a long way from good. I have several examples of issues they specifically caused, and some they didn't. The 2020 Ram 1500 Laramie Longhorn 4x4 I have is busted from the jump. 52K miles both exhaust manifolds cracked. Replaced. 64k miles both manifolds cracked again, replaced with aftermarket headers. 74k miles, rear differential went out. Replacement took months... 8 months. Working with this specific service department was brutal. They ordered the wrong parts even though I did the research ahead of time and told them what to order, they did it their way and extended the time by months. When i was supposed to receive the truck, someone had hit it in their parking lot, they repaired it, but delayed delivery by a month. My battery died as they didnt start the truck for months... they did replace it without fuss. 81k miles, rear differential went out again. They had to rebuild it... which is cause for concern. 84k miles, front differential went out, and the same service department replaced it with a new unit, took three months. The "technician" installed my crossmember backward (even though there is an arrow that states "front" next to it. 84K miles, when I received my truck back, the sunroof didnt work. Its a mystery why, but I replaced the motors with an EBAY replacement from a wrecked truck. 104k miles, the battery previously installed died. they replaced without fuss, only because Sallie and I are pretty much buddies by now. I have had several open claims with Stellantis on this truck. Worst quality I have witnessed in a vehicle so far. Last time I ever get suckered out of $69k

Santiago was our salesman and was great. We did not pressure us and let us choose the vehicle took us all over dealership to view them. Also he took me to parts and service which was great even though we live out of state. The dealership inventory was large which made our decision to buy there yes we definitely will buy here again price was fair and trade-in was fair. Atmosphere was great

I have bought two trucks from AutoNation KDR and just had to get my truck repaired due to a broken belt. Firas my service adviser was patient and his customer service was excellent. Highly recommend Katy DJR!

I recently had electronic work done on my Jeep Cherokee and was very pleased with the service at Auto Nation Katy. The service rep kept me informed of findings, provided a timely quote and repair and in the end the repair cost was less than quoted. When my car was ready they sent a shuttle to pick me up, even though I was slightly outside of their usual radius. Thank you to Derrick and Auto Nation!

The experience was very helpful & very informative. I was happy to have assistance with the salesperson who helped me look for the vehicle I was interested in. The service team was outstanding. I was very impressed with the knowledge and experience that was able to help me at any given time. I was also impressed by how quick and reliable the service was and I would absolutely recommend them to any family or friend who would be interested in purchasing a vehicle

Does not honor quote. Won’t cover faulty parts. Never returning to this dealership again.