Reviews
Best dealer ever .
Best dealer ever ..rolled out the red carpet and made feel like vip. I got quality service and will be back for my next purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brandon is the best.
Brandon is the best. Been with him for 5 years now and he always takes care of me and keeps things moving. We closed the deal in a record 2 hours!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you have built such a strong relationship over the past five years and that our team continues to provide you with exceptional service. It's fantastic to know that your recent experience was efficient and that you were able to complete everything in just two hours. Your loyalty means everything to us, and we truly appreciate customers like you who take the time to recognize outstanding service. We look forward to continuing to serve you for many years to come!
I drove from OKC to Frisco to purchase my new, and very
I drove from OKC to Frisco to purchase my new, and very first, Volvo. I had some unpleasant experiences with some local dealers and searched out of state to find what I was needing and happened upon Crest online. I messaged them and to my surprise, a real human, (not a bot), responded to me and it was after closing. We discussed and negotiated my car. Brandon was honest, contacted me first thing the next morning with the final details and I drove down the following day to buy my car. Brandon was waiting outside for me as I arrived, introduced himself and took me to my car to check it out then we went inside to do paperwork. He introduced me to Gage who finalized all of my paperwork and then Madolyn taught me the basics of my car. Brandon stayed the entire time and made sure I had what I needed. The whole team was stellar and the whole experience was unlike every purchase in my past. The dealership was very welcoming, smelled amazing (I need that fragrance in a candle), and even the employees I didn't deal with were personable in passing. I was in and out in an hour and half. Great experience. They've also followed up to check on me and my car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with us. We are truly pleased to hear that your journey from Oklahoma City to find your very first Volvo led you to our dealership and resulted in such a positive purchase experience. It sounds like our team made a lasting impression from the very first interaction through our online messaging system. We understand how refreshing it can be to connect with genuine people who are dedicated to helping you find exactly what you need. Your experience with our sales and finance teams, along with the comprehensive vehicle orientation you received, reflects our commitment to ensuring every customer feels confident and well-informed about their new vehicle. We take great pride in creating a welcoming atmosphere where every team member contributes to making your visit memorable. It's wonderful to know that the entire process was efficient and that you felt supported throughout your time with us at Crest Volvo Cars. Your feedback about the follow-up care you've received demonstrates our ongoing commitment to building lasting relationships with our customers. We genuinely appreciate you choosing us for such an important purchase and for sharing your positive experience with others.
Brandon was the first person to respond to my inquiry on
Brandon was the first person to respond to my inquiry on the vehicle I bought. It was late in the evening and I was expecting a "bot" to respond and was pleasantly surprised that a real human contacted me within a minute (almost literally). We discussed the price of the car, negotiated for a quick second and he followed up first thing the very next morning. He was helpful and informative but was not pushy / forceful like every other person I've been in contact with from a variety of dealers here in Oklahoma. We made a plan for me to buy the car the next day and I let him know what time I would arrive. He was waiting outside of the dealership to greet me. He took me to my car and showed it off, we went inside and visited before I went to talk to Gage in the Finance Department. Gage was a delight and got all of my paperwork taken care of and Brandon came and checked on us in the meantime. Then I was introduced to Madolyn who went over some operational details for my car with me. Everyone was so pleasant, helpful, genuinely friendly and kind not just to me and my sister but to each other. Brandon visited with my sister about questions she had on a vehicle, (while Madolyn showed me the features of my car), he didn't just walk away when I signed the paperwork. I was in and out of the dealership in less than an hour and a half which is unlike any experience I've had in the past. The dealership itself was easy to get to, comfortable and accommodating with the lounge area, drinks and snacks and, I have to say, the entire dealership and each office smelled amazing - I need whatever that is in a candle. The team was absolutely stellar.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate your wonderful feedback about your recent experience with us. It brings us tremendous joy to hear that Brandon provided such exceptional service from your very first inquiry, responding quickly in the evening when you least expected it. We understand how refreshing it must have been to connect with someone who was helpful and informative without being pushy, especially after dealing with high-pressure situations elsewhere. Your praise for our entire team means the world to us. We are thrilled that Gage made your financing process smooth and pleasant, and that Madolyn took the time to thoroughly explain your vehicle's features. It is particularly heartwarming to know that you noticed how genuinely kind our staff members are to each other - this reflects the positive culture we strive to maintain at Crest Volvo Cars. We are delighted that your visit was efficient and comfortable, completed in under an hour and a half, and that you felt welcomed from the moment Brandon greeted you outside. Your kind words about our facilities and atmosphere truly make our day. Thank you for taking the time to share such detailed feedback about your stellar experience with our team.
Brandon and the team at Crest Volvo made my purchase
Brandon and the team at Crest Volvo made my purchase simple! This is my 5th purchase through Crest Volvo and they have never let me down! The service department is excellent as well!!! Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words! We sincerely value your feedback.
Very professional, best experience we’ve had purchasing a
Very professional, best experience we’ve had purchasing a new car. Sales and Financing departments were outstanding.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you had such an exceptional time during your vehicle purchase. Your feedback about our team's professionalism and the outstanding service you received from both our sales and financing departments truly means the world to us. We work hard to ensure every customer has a smooth and positive experience, and it sounds like we achieved that goal with you. We appreciate you taking the time to share your thoughts and hope you enjoy your new Volvo for many years to come!
Great dealership.
Great dealership. This is my first Volvo but second with Creat. Brandon is very knowledgeable and customer focused. Will refer friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you had such a positive visit. It means so much to know that Brandon provided you with knowledgeable service while keeping your needs at the center of everything he did. We truly appreciate your trust in us for your first Volvo purchase, and we are honored that you would recommend us to your friends and family. Your confidence in our dealership motivates us to continue delivering the exceptional service you experienced.
The staff is very friendly and courteous.
The staff is very friendly and courteous. They provided all the answers to all my questions. This is my 2nd purchase from this dealership and I will continue to come back again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that our team was able to provide you with friendly and courteous service while thoroughly addressing all of your questions. It means so much to us that you have chosen us for your second vehicle purchase, and we truly appreciate your continued trust in our dealership. Your loyalty as a returning customer is incredibly valued, and we look forward to serving you again in the future.
Straight forward communication and we were able to agree
Straight forward communication and we were able to agree on price very quickly. Highly recommended. Thank you Brandon and Nick!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great feedback! We're happy to hear Brandon and Nick made the process quick and easy. We appreciate your recommendation!
They worked with me until the numbers where what I could
They worked with me until the numbers where what I could accept. I am happy with the result of the deal I made with Ricardo.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad Ricardo could work with you to reach a deal you’re happy with.