Reviews
The service has gotten progressively worse in the last
The service has gotten progressively worse in the last few times I’ve taken my car here. From lack of communication to no detailing I’ve become disappointed from where we started to where we’ve come. I took my car in for an oil change and inspection. I texted and tried to communicate with the service advisor to no avail. I had to call the next day to check on the status of my car and go find out it was ready for pick up.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Mark was an extremely good service specialist to work
Mark was an extremely good service specialist to work with … Crest service was competent & efficient in dealing with our 2026 XC60 issue … would highly recommend based on our recent experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bryan was amazing.
Bryan was amazing. Bryan and his crew always takes care of us. Crest Volvo is a 5 star luxury experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great attention and reception.
Great attention and reception. Manager was very communicative during the period it took to repair the car. However, there were 3 items which I would suggest improving. 1- have the tech do a check before returning the car. The AC was reset and didn’t work until I ask the manager about it. Also a tool was left in the Motor close to rotating parts… just found it and I guess I was lucky that didn’t damage anything. 2- I asked for checking both wheel alignment and balance because the car vibrates after 85-90 mph. They said they checked but didn’t find any issues… yet still doing it. 3- car wasn’t washed or vacuum after. Other than those 3 items, service was good. Thanks!
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
I had something stolen from my car during a service.
I had something stolen from my car during a service. My service manager Mark was great, but nothing was done or offered to remedy the missing item. I notified immediately after entering my car after pickup
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
Mark true professional.
Mark true professional. Friendly efficient and made the whole process simple and enjoyable. Great job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Answered my questions when making the appointment for
Answered my questions when making the appointment for recall service. No fuss setting up a loaner car. When my car filled on the way to the dealership, it took care of me. Thank you!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We deeply cherish your positive feedback about your recent recall service experience. It's wonderful to hear that our team was able to address all your questions when scheduling your appointment and that the loaner car arrangement went smoothly. We understand how stressful it can be when unexpected issues arise, and we're pleased that our team was able to take care of you when your vehicle had trouble on the way to our dealership. Your experience reflects our commitment to providing reliable service and support when you need it most. We truly appreciate you taking the time to share your experience with us.
Very nice service experience, with a great waiting area.
Very nice service experience, with a great waiting area. Appreciate being given a loaner vehicle. Service associates we terrific to deal with. A class experience all around.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback about your service experience with us. We are delighted to hear that you found our waiting area comfortable and that providing you with a loaner vehicle made your visit more convenient. It means so much to know that our service team provided you with terrific support throughout your time at Crest Volvo Cars. Your recognition of the quality experience we strive to deliver truly makes our day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you in the future.
Service is good , my car is running smoothly and feeling
Service is good , my car is running smoothly and feeling little bit difference after the service and Mark answered all questions in detail . Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear about your positive experience with our service team. It's wonderful that you noticed a difference in how your car is running after the service - that smooth performance is exactly what we strive to deliver. We're also pleased that our team member provided thorough answers to all your questions and took the time to explain everything in detail. Your satisfaction with the quality of service means a great deal to us at Crest Volvo Cars, and we appreciate you taking the time to share your experience.
I had a great experience at the Volvo dealership,
I had a great experience at the Volvo dealership, everything was smooth and stress-free. Mark was professional, patient, and really took the time to answer all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear about your wonderful experience with us. It brings us great joy to know that your visit was smooth and stress-free, as this is exactly what we strive to provide for every customer. We're particularly pleased that Mark demonstrated the professionalism and patience that reflects our commitment to excellent service. Taking the time to thoroughly address all your questions is something we value deeply, and we're glad this made a positive difference in your experience. Thank you for choosing Crest Volvo Cars and for taking the time to share your feedback with us.