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Excellent Customer Service
This is the 2nd vehicle I have purchased from this dealership and both times I felt like I got a deal. When I bring my care back for service, they are always warm and welcoming. I also recommended a friend just from the experience I received. Tyler in service is excellent! My shout out s to Griffin Motors in Monroe, MC!
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Peter Fridrich- GM firstname.lastname@example.org
Griffin Buick GMC
This dealership did not fix my car leaking coolant the first time and after paying $900 for a coolant flush and a water outlet that was not needed I was told to continue to drive the car after I called them 5 minutes after I left and was told the smell from the leaking antifreeze was just residual coolant on the motor from the repair made. I continued to drive the car and my heat stopped working. I then knew that the car was still leaking. I took the car back to Griffin Buick where they didn?t offer any refund for the wrong work performed and wanted to charge me almost $1400 for the vehicle to be repaired with leaks in 3 places, around the water pump and reservoir. I then said no thanks and got another reputable mechanic to fix my car correctly for $1080. I wouldn?t recommend Griffin Buick to anyone and if I could give less than 1 star for repair work, I would. Beware of this dealership. Thanks Greg Payne
We value you as a customer and do value your feedback. I don't believe that we had changed out the wrong part but just the most obvious leak at the time that we inspected the vehicle for this issue. With a sealed system that builds pressure the next weakest link can present itself after the system has run to full operating temperature and now builds more pressure then it was prior to the first repair this can at times happen instantly or over a period of time weeks or months. You are correct in stating it can probably be fixed elsewhere cheaper, we use the GM certified and warrantied parts here that do cost a little more but hold a better warranty with GM. We are more than willing to explain in further detail If you would give us the opportunity to do so, as we do not want to lose you as a customer. Please give our service manager a call if you wish 704-289-3135.
My new Buick is excellent. Griffin Motor Company, Inc. is a nice relaxed dealership that is extremely professional. My sales person, Tyler, was great to work with. Very knowledgeable, friendly and professional. This is my second Buick and I truly feel Buick is a superior product and so, I feel like I could one day return to purchase another Buick from Griffin Motor Company, Inc. because my experience was very pleasant and considering I live on the eastern half on North Carolina it was well worth the journey!
Thank you for the wonderful review and for traveling to Griffin Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Peter Fridrich- GM email@example.com
Good service at dealer. This comment section is no applicable
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Peter Fridrich- GM firstname.lastname@example.org
Great. I always have a good visit at this facility. I bought my vehicle from them as used.
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Peter Fridrich- GM email@example.com
A/C repair on my 2016 GMC Sierra
The A/C belt broke on a Saturday afternoon. I was going out of town on Sunday morning so I decided to leave my truck at the service department of Griffin GMC and completed the key drop envelope then left on my planned trip in a friends car. Monday morning around 8am, I received a call from Roger the service manager who informed me he had his service technician diagnose the issue with my 2016 Sierra. Unfortunately the compressor was locked up and would have to be replaced. Roger said he would have the truck repaired by the end of the day and told me the costs. I told him to repair the truck but he could schedule what was best for his service scheduling as long as I could pick up my truck by late Wednesday afternoon. I received a call on Tuesday afternoon my truck was ready. I arrived at the dealership around 3pm on Wednesday and my truck was returned to me without any billing surprises. It was pleasing to know there was a 2 year warranty on the repair at any GM dealership. My experience with the service department was very professional. I will be returning to Griffin GMC for my future service and maintenance needs.
It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Peter Fridrich- GM firstname.lastname@example.org
NEVER NEVER DEAL WITH THIS SHADEY CO
do not allow them to pull your credit, I had told them okay to buy a certain car brand new, I was approved, they knew I would be out there at a certain time and I even had my insurancewritten up to the vin numbers and they turn around and sell it from under me. DO NOT WORK WITH THEM. I had even got approved at another lender for less interest rate and they said if i want the 500.00 discount I needed to go with their lender.
We are very sorry you didn't get the vehcle you wanted, we can't hold a vehicle endlessly. It is a first come first serve basis. There was every opportunity to come in and purchase, all the steps had been taken. Unfortunately, it was sold before you decided to come in. At this time new vehicles are in high demand. We thank you for the opportunity to earn your business, maybe in the future we can.
New Truck Buying Experience
Our buying experience of a new truck at Griffin Motor Company in Monroe, NC in March 2021 was excellent. Salesman Chandler was knowledgeable and professional. All sales and finance staff were friendly and helpful. We recommend them and their products!
Jan, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Chandler's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Peter Fridrich- GM email@example.com
I bought my third vehicle from Tyler Saturday.
I bought my third vehicle from Tyler Saturday. He does an awesome job and takes care of everything. Completely satisfied with my buying experience. I will recommend anyone going to Tyler to purchase a vehicle!
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Peter Fridrich- GM firstname.lastname@example.org
Christopher did a great job and I enjoyed working with...
Christopher did a great job and I enjoyed working with him. He worked fast and did not waste my time.
Thank you for taking the time to write this review. We are pleased to hear that Christopher was able to provide an efficient and overall positive experience. Peter Fridrich- GM email@example.com