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Griffin Buick GMC

(242 reviews)
Visit Griffin Buick GMC
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Griffin Buick GMC from DealerRater.

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Great Service

Griffin Motors is amazing! I couldn't have chosen a better dealership. They have gone above & beyond for me & my family. I have purchased several vehicles from them & every experience had been wonderful! Thank you Griffen Motors!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Regards, Peter Fridrich | General Manager | peterf@drivegriffin.com

Best Buick dealership / service dept around

Have had car serviced at Griffin since purchasing it and have never had anything but great success and service from the Service Dept. as well as service and sales personnel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Susan, thanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Regards, Peter Fridrich | General Manager | peterf@drivegriffin.com

BUYER BEWARE!!! HORRIBLE

Rude, disrespectful, and mean.. Called 10 times about a vehicle on the lot, every time I was told they would call me back. Not one call returned, These guys not only wouldn't return a phone call, but the van we finally did buy had items missing that they had on there website, title was van with brake controller, bought van, no brake controller, they took it out before it was given to us. I called the manager over, his exact words where "I don't give a S%&$# what the website says, this is what it is" To make matters worse, as much I didn't want to give these guys any business, unfortunately i needed this van for work... but 4 days in to this purchase, I've already had a mechanic have to change out hose clamps there shotty service depart over tightened, and I've already been pulled over due to the fact that there is an alarm system in the van, which they never gave me the remotes, so for 15 minutes the 4 ways flash while driving down the road.. again I called and was told they would call me back... that was 3 days ago So.. now i have to spend 150 bucks on a brake controller, mechanic for the hose clamps and now either remotes for the key-less entry or a new alarm system... thanks griffin, wait until i tell the whole world what kind of business you are!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Superb service!

I couldn't have been more pleased with your service! Richard was extremely helpful and kind, getting my car fixed immediately. The entire staff was so nice!! I chose your location instead of the one down the road from me just because of your great service. Thank you SO very much!!! You have a very happy and loyal customer who will certainly be back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your feedback, Shelli! We're glad to hear that you are pleased with the service we offer here at Griffin Motor Company. If there is anything more we can do for you please come back and see us any time! Take care! Peter Fridrich | General Manager | peterf@drivegriffin.com

Great service

I pulled up, there was a gentleman standing there. Another car pulled up behind me and he went over and greeted her. I thought that was odd. Anyway, another gentleman came over to my car. He was very courteous, asked me a couple of questions and directed us to the guest lounge. Richard was awesome very thorough he even offered to pick us up from Walmart. ..that's great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Always attentive, your service writers met my needs and delivered only the best. I always know my Buick is in good hands. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I had a great, smooth experience at Griffen Motor in Monroe! Tyler worked with me and he was awesome! He was very helpful in getting me the car I wanted, with the options I wanted. He was very knowledgeable about everything and every option the car had to offer! I love my new GMC Yukon! Thank you so much Tyler for making it such a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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12,000 mile maint-Excellent service

I had an 8:00 appt on saturday morning. Started work on my truck immediately for 12,000 mile maintenance.Also had some recall issues which were handled except for hood latch that had to be ordered. Very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service at Griffin Motors

Griffin Motors provided me a low pressure sales environment...they were very patient and answered all my questions. They did not try to "upsale" me and in fact recommended a less expensive alternative to what I was wanting in the way of extras. Car dealers in general have a bad reputation but Griffin truly treated me with respect. Also the closing was done quickly and efficiently and everything was explained to me in a professional and concise manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Went for an oil change with no appointment and they still helped me and it didn't take long. I also was contacted the next day to follow up on the service i received.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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