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Griffin Buick GMC

(242 reviews)
Visit Griffin Buick GMC
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Griffin Buick GMC from DealerRater.

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Very easy buying process!! Everything was ready to go by...

Very easy buying process!! Everything was ready to go by the time we got there. Everyone was so nice and helpful!! Miguel was great!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Chandler and Michael were all 10s. Quick yes Quick not...

Chandler and Michael were all 10s. Quick yes Quick not many can say that! Purchased many vehicles in my life and by far the most efficient deal ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Me being from WV ( 5 1/2 hrs ) away from Griffin...

Me being from WV ( 5 1/2 hrs ) away from Griffin Motors…..I was very pleased with the way I was treated….Bobby Page went above an beyond to work with me by calling ….. texting…..answering any questions that I had….. He just made it easy an with that I say to Bobby an everyone at Griffin Motors Thank You !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and for traveling to Griffin Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

If you are in need of great service contact Kenny Boate...

If you are in need of great service contact Kenny Boate at Griffin BuickGMC. I rate him a 10 out of 10, friendly, courteous, knowledgeable, he will take care of your car needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Tyler went far beyond my expectations. He was so amenable...

Tyler went far beyond my expectations. He was so amenable to assisting me with my purchase. He was courteous, professional, and a joy to work with. I will but my next car from Tyler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

I have had my GMC since May and I love it. Going...

I have had my GMC since May and I love it. Going tomorrow for my first service appointment. JT was my sales representative. He was great! He was very knowledgeable about GMC products, helped all the way through the process of getting my car and fulfilled everything he had promised me. Thanks J T!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

With my salesman, Miguel Leon, refusing to communicate...

With my salesman, Miguel Leon, refusing to communicate with me after the sale to simply answer some questions about getting my tags, delivery of my vehicle and possibly getting an owners manual to help me with programing the features on my Lincoln MKZ, I contacted the General Manager, Peter Fridrich, and he couldn't answer my questions or help me either. He took my name and number and assured me someone would contact me and help me with my questions. It's been a week and a half and I still haven't heard from anyone... just left hanging out to dry after the sale. So, the old adage of the guys on the bottom are a reflection of the guys on top certainly applies to Griffin Motor Co., especially if you're buying from out of town. Beware.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

James Edwards was extremely kind, courteous,...

James Edwards was extremely kind, courteous, knowledgeable, patient and professional with my family and me. I will definitely recommend your business and James to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Love my "new" to me Nissan Sentra. No hassle buying at...

Love my "new" to me Nissan Sentra. No hassle buying at it's best. I truly enjoyed my buying experience with Bobby Page and Michael Moyer. These guys are truly at the top of their game. I would recommend them to my family and friends. Looking for a new or used car or truck then go to Griffin and see these guys. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Peter Fridrich- GM pfridrich@griffinbuickgmc.com

Hands down the best experience i have ever had purchasing...

Hands down the best experience i have ever had purchasing a new truck. Very friendly and knowledgable staff. I would definitely reccomend Griffin GMC to anyone looking to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Peter Fridrich- GM pfridrich@griffinbuickgmc.com