Mooresville Ford

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
197 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 23, 2019

    Larry Cheek and the rest of the team at Mooresville Ford were great to work with. One of the fastest truck purchases ever! Less than one hour to get... the deal done.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brian, our number one goal is attaining 100 percent customer satisfaction in all aspects of our dealership. It is great to hear that we were able to ...go above and beyond your expectations and really help you out! We look forward to seeing you again!

  • 1.0 out of 5
    September 5, 2019

    Took a Personal Vehicle here for a Radio Head Unit swap, my car has been there for going on 2 weeks no with no sign of returning... for a radio, i was... lied to repeatedly for the first week about the completion date only to find out they didn't even have the part on the way. Avoid like the plague. This experience has been consistent with past brushed with MVF, just drive to a further dealership and save yourself the trouble. They will also give you the run around and send you to voicemail when they recognize your call. I also took notice of my mileage, there will be lawyers involved should there be more than a few miles on my car. (Willing to be there will be)

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2019

    Good experience buying at Mooresville Ford. Salesmen, Larry Cheek, was very courteous and respectful of our needs. We had earlier went to another dealer... and was not treated as well.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Stephen, thank you for the 5 star review. We are happy to hear that Larry was both courteous and respectful of your needs. We look forward to s...eeing you again.

  • 5.0 out of 5
    May 29, 2019

    I have worked with them on multiple purchases and the sales teams have been outstanding

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Michael, we're happy to hear you had a great experience with our sales team! At Mooresville Ford, we value our customers and we look forward to ...seeing you on your next visit. Take care!

  • 5.0 out of 5
    May 13, 2019

    my experience was very good at first but then they lied to me as was verified by my finance company so any trust I had in them is long gone.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tim, we regret to hear that your last experience with us was a negative one. We would love the opportunity to make it up to you, so please feel fre...e to reach out to us so that we can begin to work to turn your experience around. We hope to hear from you soon. Take care.

  • 5.0 out of 5
    March 28, 2019

    Excellent buying experience. These guys have been around for a while and they know how to do it right. They definitely had the best price I could find,... even online!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are very happy we could provide you with an excellent buying experience! We appreciate your review and hope you continue to choose Mooresvil...le Ford for all your vehicle needs! Take care!

  • 5.0 out of 5
    March 28, 2019

    Our car buying experience at Mooresville Ford was the best!! Our sales representative, Mr. Larry Cheek, was knowledgeable, courteous, very patient, and... the consummate professional. We were not pushed in any way to make a decision. We quoted a budget and Mr. Cheek did his best to find us a vehicle within that price line. Mr. Cheek did not try to persuade us to up our spending or tell us that he could not find us anything within our budget. I have to admit that spending the day searching for and buying a car is not on my list of favorite things to do, but knowing that we can come to Mooresville Ford and have a representative such as Mr. Cheek, makes the shopping and buying experience a lot more enjoyable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 15, 2019

    Amanda was prompt, professional and friendly. These characteristics along with her knowledge instill confidence that my vehicle is in good hands. Great... job! Thank you very much .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reviews like yours provide encouraging feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again... in the future!

  • 5.0 out of 5
    February 25, 2019

    Excellent, first oil change and tire rotation on my new Edge. Everyone was very nice and busy, but I was in and out in 45 minutes. Very nice waiting... area.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 17, 2019

    Excellent experience in buying and in servicing our vehicle. Quickly taken care of from arrival at dealership to completion. Friendly staff. Sales person... greets with name long after purchase. Service staff helpful and friendly. Convenient hours.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nancy, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank yo...u for your business and we hope to see you here again down the road!

View More Reviews