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Motorcarsonline.com Lansing

(880 reviews)
Visit Motorcarsonline.com Lansing
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–6:00pm
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm 9:00am–6:00pm
Thursday 9:00am–7:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(517) 507-5246 (517) 507-5246

Reviews

(880 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motorcarsonline.com Lansing from DealerRater.

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Busy dealership, friendly sales staff

Found the ram on line went to Lansing to check it out, I was at the dealership longer than I expected but we agreed on a price which I was happy with went back 2 days later to pick it up, it only had one key fob so they made arrangements with a dealership in my home town to get an additional key made for me so I wouldn’t have to make another 200 mile round trip which I thought was nice of them to do(key fobs are expensive) at no cost to me, I absolutely love this ram truck

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much. We work our hardest and try our best. Please let us know how we can ever help. Take care.

Purchase of used Subaru Outback

Marti was great to work with. I would definitely buy again from Motorcars of Lansing. Michael was very accommodating with my trade in and needs for the car I was purchasing. The paperwork was short due to my pre-approval. Easiest transaction I have ever had buying a vehicle. Thank You.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the opportunity to serve you. We look forward to helping again in the future.

Great experience for Out of State buyer

As an out of state buyer, I was unable to "view" the car before purchasing. The dealership did a fantastic job of accurately showing pictures and describing the condition of the vehicle (which was flawless!). They made handling all the paperwork seamless and easy. Thank you Michael!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sealed the dea!

Everyone at Motorcars was wonderful!!! They were patient while I thought over the big purchase. They accommodated me in every way they could. Michael was exceptional and assured me that I was in good hands! My future vehicle purchases will be with them as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Total lack of respect for customers.

Drove out to this dealership after working out a price on a vehicle from Grand Rapids. Took over an hour in the rain. When I arrived they informed me that they had sold the car earlier that morning to another party. They never even bothered to contact me and let me know. I drove round trip to Lansing for no reason. Bad way to conduct business in my opinion. Total lack of respect for other people and their time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi, it is disappointing for us to hear that your experience was anything less than great. Here at Motorcars of Lansing, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (517) 763-7370 to discuss ways we can better serve you in the future.

Where there’s a Will, there’s a way!

Very accomodating! Yes I have and will reccomend Motorcars of Lansing! They brought the car to me to test drive in my town about 45 minutes away!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much from the Motorcars Family. We never have a problem with accommodating our clients as much as possible. You were great to work with!

2018 Chevy Volt Purchase

We worked with Michael Badawi to purchase a 2018 Chevy Volt. We went back and forth on price a bit and finally settled on what seemed to be a fair price. He was very responsive to our messages and any questions we had. We picked up the car yesterday 4/22/19 and are very happy with it. Upon looking for the supplied OEM charger by GM last night to charge the car we found it to be missing. I contacted Michael and have been working with him to figure out a solution. So far he has been very helpful but we have yet to come to a solution. Time will tell and I will update my review accordingly. 5/3/19 Settled on purchasing a new charger and splitting the cost. Charger was sent to my house and arrived on time. All is good.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great management

Very knowledgeable management. Michael went above and beyone to make sure I got the vehicle I wanted. I would recommend Michael to anyone looking for a direct, kind and knowledgeable salesman.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Highly impressed!!!

This place is awesome! All the employees are very helpful and knowledgeable! The care even after I purchased my vehicle was amazing! I would highly recommend Motorcars to anyone look to purchase a new or used vehicle! They have got a customer for life from me! Thanks a lot!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Just what I was looking for

I had a great experience. Tommy was very friendly got things going quickly. He sold me a beautiful vehicle. Perfect for me and my family. I absolutely love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.