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Motorcarsonline.com Lansing

(880 reviews)
Visit Motorcarsonline.com Lansing
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–6:00pm
Tuesday 9:00am–6:00pm 9:00am–6:00pm
Wednesday 9:00am–6:00pm 9:00am–6:00pm
Thursday 9:00am–7:00pm 9:00am–6:00pm
Friday 9:00am–6:00pm 9:00am–6:00pm
Saturday 10:00am–4:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(517) 507-5246 (517) 507-5246

Reviews

(880 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Motorcarsonline.com Lansing from DealerRater.

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Will was awesome!

Everyone we worked with was helpful and understanding. I would recommend this dealership to anyone looking for a car. Great experience with educated salesmen and management!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Audi car

Tommy is a very well educated and good salesman. He helped me get financed on my own for a car at 19. Very nice guy , was knowledgeable about the financing process and the car it’s self. If your looking to get into a new car and aren’t sure if you can tommy is the guy for you and will make it happen for you at the price you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Our second car in 4 months!

We wanted to get an SUV and found exactly the right car at Motorcars of Lansing. We purchased an Audi in March for my wife and she loves her car. The prices are always fair, the service outstanding, and we had a great experience, again. Motorcars of Lansing is our go-to dealer. Excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Will, Above and beyond!

I was in search of a car and sent a request for information on a car one evening, the very next morning Will contacted me on a vehicle I was interested in and also shared with me another car that he felt would also be of interest based on a few things I said I was looking for. Within a couple days I was in Lansing for a test drive for the vehicle he directed me to and was in love. Will is super easy to work with, super chill, but he makes sure you have all your facts and that you're comfortable. Honestly, I hate going to dealerships and feeling like I'm being talked down to, Will was on my level and made the experience fun and relaxed. When trying to square away my financing the next day he called the bank and got things rolling faster for me, what they said would be a few hours was suddenly 15 minutes after he contacted them. 10/10 would recommend working with this guy!! Also an amazing thing this dealership does is delivery. I live about an hour away from the dealership and was going to have to work out with a friend picking the vehicle up. Will informed that they have free delivery within a certain range, and the next day the car was delivered to my work. That was mind blowing to me and relieved what could have been a headache of trying to get my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Service

Very easy to work with and very accommodating. Tommy and the entire team did a great job working with us not only to show us the vehicle we were interested in but also helping us deal with our preferred lender.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

vehicle was presented as no damage on carfaxx

vehicle was presented as no damage as per Carfax when the dealer had knowledge and repaired damage from a collision. vehicle had been repaired with non automotive hardware and had damage from over torqueing wheels so badly that the lug-bolts needed to be replaced and the hubs tapped. Make sure you have any vehicle checked out by a third party-dealer shop don't trust what you are told by the salesmen they either dont know or dont tell the truth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

AWESOME IN EVERY WAY!

What a great experience from start to finish! Jacob was very attentive and knew exactly what I wanted. He is very knowledgeable and know his job well He was very patient with me as I am hard to please. Jacob did not disappoint!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very professional!

Tommy showed great respect and professionalism throughout the whole sales experience to my 19 year old son and myself. This was not the typical used car experience where they over promise and under deliver. I would definitely shop here again when back in the market.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2016 MALIBU

Found a car I liked through marketplace and setup a test drive. Will contacted me first thing in the morning and got me in. He was very involved in every step throughout this process and went above and beyond to make sure I was happy with my purchase. I would definitely recommend him and the team over there if your looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Customer

Bought a Grand Cherokee and the air ride suspension was supposed to have been replaced 2 1/2 months later it goes out and now it isn't warrantied and they want to charge me $700 and still not have a warranty. What a joke. If you decide to buy from them make sure any parts they put on are warrantied bucause there getting the parts from overseas for dirt cheep and act as there new good parts but reality is there junk parts so be cautious!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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