Reviews
Excellent experience working with Jeffrey Austin & Laura McGregor. No pressure buying experience and we're extremely accommodating and present to work with thru the purchase. We were from Illinois and they had no issues taking care of an out of state buyer.
Excellent experience working with Jeffrey Austin & Laura McGregor. No pressure buying experience and we're extremely accommodating and present to work with thru the purchase. We were from Illinois and they had no issues taking care of an out of state buyer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jeffrey Austin was great to work with! I showed up on a day when it was pouring rain, and he didn’t hesitate to walk the lot with me. We looked at several different options, and he was incredibly patient and helpful throughout the process as I searched for a car I’d be happy with. Even though we were both soaked by the time we finished, he never once complained. It was my only day available to look, and he made the experience a great one despite the weather. Thanks, Jeffrey! I’ll definitely be back in the future!
Jeffrey Austin was great to work with! I showed up on a day when it was pouring rain, and he didn’t hesitate to walk the lot with me. We looked at several different options, and he was incredibly patient and helpful throughout the process as I searched for a car I’d be happy with. Even though we were both soaked by the time we finished, he never once complained. It was my only day available to look, and he made the experience a great one despite the weather. Thanks, Jeffrey! I’ll definitely be back in the future!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeffrey Austin helped me with my new purchase. He was great all the way through. I showed up on a pouring rainy day and he didn't hesitate to show me around the lot and help me pick a car. We test drove a couple and he even took me around showing me options all while the rain poured on us. We were soaked when we were finished but he kept on just like it were a sunny day. He is extremely patient and really cared about getting me into a car I would be happy with. Hands down the best new car shopping experience I've had. Thanks Jeffrey, looking forward to doing again some day!
Jeffrey Austin helped me with my new purchase. He was great all the way through. I showed up on a pouring rainy day and he didn't hesitate to show me around the lot and help me pick a car. We test drove a couple and he even took me around showing me options all while the rain poured on us. We were soaked when we were finished but he kept on just like it were a sunny day. He is extremely patient and really cared about getting me into a car I would be happy with. Hands down the best new car shopping experience I've had. Thanks Jeffrey, looking forward to doing again some day!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership. I purchased a 2025 MDX and am very happy with my purchase! I had a very positive experience working with Jeffrey Austin. He was friendly, professional, knowledgeable, and patient throughout the entire car-buying process. He took the time to answer my questions, explain the vehicle’s features, and make sure I felt comfortable with my decision. I appreciated his excellent customer service and would gladly recommend him to anyone looking to purchase a vehicle.
Great dealership. I purchased a 2025 MDX and am very happy with my purchase! I had a very positive experience working with Jeffrey Austin. He was friendly, professional, knowledgeable, and patient throughout the entire car-buying process. He took the time to answer my questions, explain the vehicle’s features, and make sure I felt comfortable with my decision. I appreciated his excellent customer service and would gladly recommend him to anyone looking to purchase a vehicle.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much again for your feedback! We hope you have a great day!
This dealership does not live up to the Hendricks promise. I purchased a vehicle almost two months ago from them. A couple of weeks in I told them I was very unhappy about the process and wanted to return the vehicle. Keep in mind, we purchased 3 vehciles from Hendricks this year. They informed me the vehicle had to be titled first. Since they use a 3rd party (Beacon) to process their titles, I figured I could catch it eariler enough in the process to save money. It was a hard "no" for that. So I titled the truck and asked them what options I had. We looked for other vehicles in their network. I asked about a couple of them and the person said that they may be able to take a couple of hundred off since it was not their primarly lot. So we talked about a buy-back. They essentially offered me $2,727 less than what I purchased the vehicle for with added fees and taxes.I have driven the vehicle less than 3468 miles. Bottom line: they do NOT honor what they say they are going to do. They may seem nice on the surface but they don't stand behind their word. It is the last time I purchse a vehicle from Hendricks. I have been with Kristin Lents. She seems nice but she hasn't been able to help.
This dealership does not live up to the Hendricks promise. I purchased a vehicle almost two months ago from them. A couple of weeks in I told them I was very unhappy about the process and wanted to return the vehicle. Keep in mind, we purchased 3 vehciles from Hendricks this year. They informed me the vehicle had to be titled first. Since they use a 3rd party (Beacon) to process their titles, I figured I could catch it eariler enough in the process to save money. It was a hard "no" for that. So I titled the truck and asked them what options I had. We looked for other vehicles in their network. I asked about a couple of them and the person said that they may be able to take a couple of hundred off since it was not their primarly lot. So we talked about a buy-back. They essentially offered me $2,727 less than what I purchased the vehicle for with added fees and taxes.I have driven the vehicle less than 3468 miles. Bottom line: they do NOT honor what they say they are going to do. They may seem nice on the surface but they don't stand behind their word. It is the last time I purchse a vehicle from Hendricks. I have been with Kristin Lents. She seems nice but she hasn't been able to help.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We would like the opportunity to address your concerns. Please reach out to us directly at (980) 242-5667 when you have a chance. Thank you, and we look forward to hearing from you.
Jeffrey Austin was a fantastic help. Answered all of our questions and showed us many options to make our choice
Jeffrey Austin was a fantastic help. Answered all of our questions and showed us many options to make our choice
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Jeremythomas13, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I wanted to send a big thank you to Emmitt, Taylor and the rest of the Acura team for helping with the purchase of my new MDX. The entire process was the smoothest I've ever dealt with at a dealership and everyone was super kind. Excited to add another Acura and I'll be back when it's time for the next one!
I wanted to send a big thank you to Emmitt, Taylor and the rest of the Acura team for helping with the purchase of my new MDX. The entire process was the smoothest I've ever dealt with at a dealership and everyone was super kind. Excited to add another Acura and I'll be back when it's time for the next one!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
There is a great sales team here! Jeffrey, Emmitt and Stephanie were great to work with!
There is a great sales team here! Jeffrey, Emmitt and Stephanie were great to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Brittany, we're so glad that we were able to go above and beyond your expectations!
If you're in need of a brand new car go see Hendrick Acura's Emmitt Scott! Wonderful and kind man, by far my favorite salesperson. <3
If you're in need of a brand new car go see Hendrick Acura's Emmitt Scott! Wonderful and kind man, by far my favorite salesperson. <3
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rochelle Stone, thank you for your kind words and this wonderful review! We hope to see you soon!
I dread buying cars but I had to replace my old one. Stephanie was understanding and helped me find the right car.
I dread buying cars but I had to replace my old one. Stephanie was understanding and helped me find the right car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cary, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!