Hendrick Acura

Above and beyond awesome service. I have been going to Hendrick Acura of Charlottte for the last 7 years to have my Acura Serviced. I drive 20 miles just to go there. Never have had a bad experience. The service department has always been friendly, courteous, respectful and want to have you 100% satisfied when you walk out the door. I recently went to have my car serviced and while I was there I searched their inventory. I have a 2004 TSX and love it. But it has 207,000 miles on it. They had a 2012 TSX so I took a look. That was all she wrote. I met by a wonderful new car salesman, Mark Rosse. I have never had such a wonderful experience with a car salesman before in my life. And I have had many. He didn't make me feel like he was just there to make a sale. He honestly listened to everything and went above and beyond. I felt like I was having a conversation with a friend, not with a salesman. I took it home to show my husband and fell in love with it. I new I would I loved my other Acura. I went back the next day and sat down with Mark and talked to him about a few things on the car that I would like them to do and the only words out of his mouth were "I'll take care of it " I'll take care of it." How could I not buy this wonderful car from this wonderful man. He not only did everything I asked him to do but he also helped me sync my phone, brought in a CD to show me how to download it into my hard drive, put my address in my navigation system, gave me brand new all weather floor mats and a cargo trunk mat. I was blown away. I honestly walked out of there felling like I had made a friend not just bought a car. I will be a loyal customer for the rest of my life no doubt.

Our salesman,Will Smith, was excellent. He answered all of our questions. Had a test drive, and dealt with the price negotiation quickly.

This dealership was top notch Jim H was the best ever