Hendrick Acura

This dealership does not live up to the Hendricks promise. I purchased a vehicle almost two months ago from them. A couple of weeks in I told them I was very unhappy about the process and wanted to return the vehicle. Keep in mind, we purchased 3 vehciles from Hendricks this year. They informed me the vehicle had to be titled first. Since they use a 3rd party (Beacon) to process their titles, I figured I could catch it eariler enough in the process to save money. It was a hard "no" for that. So I titled the truck and asked them what options I had. We looked for other vehicles in their network. I asked about a couple of them and the person said that they may be able to take a couple of hundred off since it was not their primarly lot. So we talked about a buy-back. They essentially offered me $4000+ less than what I purchased the vehicle for. I had driven the vehicle less than 2300 miles. Bottom line: they do NOT honor what they say they are going to do. They may seem nice on the surface but they don't stand behind their word. It is the last time I purchse a vehicle from Hendricks.

This dealership does not live up to the Hendricks promise. I purchased a vehicle almost two months ago from them. A couple of weeks in I told them I was very unhappy about the process and wanted to return the vehicle. Keep in mind, we purchased 3 vehciles from Hendricks this year. They informed me the vehicle had to be titled first. Since they use a 3rd party (Beacon) to process their titles, I figured I could catch it eariler enough in the process to save money. It was a hard "no" for that. So I titled the truck and asked them what options I had. We looked for other vehicles in their network. I asked about a couple of them and the person said that they may be able to take a couple of hundred off since it was not their primarly lot. So we talked about a buy-back. They essentially offered me $2,727 less than what I purchased the vehicle for with added fees and taxes.I have driven the vehicle less than 3468 miles. Bottom line: they do NOT honor what they say they are going to do. They may seem nice on the surface but they don't stand behind their word. It is the last time I purchse a vehicle from Hendricks. I have been with Kristin Lents. She seems nice but she hasn't been able to help.

Jeffrey Austin was a fantastic help. Answered all of our questions and showed us many options to make our choice

I wanted to send a big thank you to Emmitt, Taylor and the rest of the Acura team for helping with the purchase of my new MDX. The entire process was the smoothest I've ever dealt with at a dealership and everyone was super kind. Excited to add another Acura and I'll be back when it's time for the next one!

There is a great sales team here! Jeffrey, Emmitt and Stephanie were great to work with!

If you're in need of a brand new car go see Hendrick Acura's Emmitt Scott! Wonderful and kind man, by far my favorite salesperson. <3

I dread buying cars but I had to replace my old one. Stephanie was understanding and helped me find the right car.

Stephanie was great to deal with, ask for her when you stop by to look at cars!

Now listen, I did not buy a car during my visit but holy smokes the team here is FABULOUS!! I talked to three different people and each one sparkled in their own way. Huge shout out to Cash, Stephanie, and Jason! All three treated me with respect and kindness. =)

Had a wonderful experience with my salesperson Stephanie. She listen to our needs and helped us find a great car.