Reviews
BMW 3 series
Frank was very helpful and we highly recommend him and the dealership to anyone looking to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mia, that is so great to hear. Thank you for such a kind review. We are always here to help!
Customer
Again the buying experience(my 6th) at Hendrick BMW met my expectations. This time it was Michael Dugan who assured that it did. Great job Michael! Tom Gillespie
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, thank you for your continued support and faith in the team at Hendrick BMW. We are very grateful for customers such as yourself that continue to give us an opportunity to earn their business.
looking for a Z4
I was amazed at the care that I was given to assure that I was completely satisfied with the purchase of my Z4 Frank King could not help me enough and continues to do so. He has left no question unanswered
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to give us your feedback! So glad Frank was a great help.
Nissan pathfinder platinum
It was a wonderful experience! I still have the photos to this day! Brian Barry was an amazing salesman, and I will definitely use him the next time I purchase a vehicle!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! We appreciate your business and value your opinion.
Good deal and drove home with an awesome car!
We love our BMW and Brian was wonderful. I could count how many times I left a car lot with a car and regretted it. This wouldn't be the case. I left feeling secure knowing we made a sound purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
So pleased to hear what a great experience you had with Brian. If you have any further questions or needs please do not hesitate to contact us. Thank you for the nice review and the opportunity to earn your business.
Car buying Experience at it best. Hendrick BMW
Thanks to Frank King and Tikia Boulware - who help me throughout the process of car buying. Very professional , courteous and knowledgeable staff - who answered all my questions and helped me take a right decision. They never pressurized me to make a decision right away. Highly recommended. Thanks again guys for all the help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the kind review! We appreciate your business. Please let us know if there is anything else we can help you with.
Thank you Alan Groseclose
Alan Groseclose was very attentive to helping me decide on the car I wanted. Once I decided on the car he expedited the paperwork. Highly recommend him at BMW Charlotte.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to give us your feedback! So glad Alan was a great help.
Alan Groseclose, Hendrick BMW
Alan Groseclose provided confidence inspiring sales service! Even promised to get some minor things taken care of after the delivery.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
That is so great to hear. Thank you for the review. We are always here to help!
Dissatisfied, probably former customer
Had appointment at 10:45, arrived at 10:15 ( coming from Rock Hill ). I was there 3 hours 45 minutes ( I'll take the blame for 30 minutes of the wait, arriving early). I was only there for oil change & diagnostic. Two hours in rep. came out and gave me news on the diagnostic. "You need plugs and coil packs " estimated cost $$$$$ 1997.24 $$$$$ I looked for a cop, not seeing one, I just declined. Thank GOD I can do this myself for under $250.00 ( top shelf parts). After being held captive most of the afternoon, I requested either the oil change or diagnostic be comped or at least discounted
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bought and leased a new car from Michael Dugan.
Excellent process and service. This is the six car I have leased from Hendrick BMW. I have consistently received value and will continue to lease a BMW.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jerry, thank you for your continued support and faith in the team at Hendrick BMW. We are very grateful for customers such as yourself that continue to give us an opportunity to earn their business. Please do not hesitate to let us know if there is anything else we can do for you in the future, and thanks again for the kind words and great review.