Hendrick BMW

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
1312 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 1, 2020

    Drove all the way from Raleigh. I?m a repeat customer never disappointed.

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    Shopped for a used car
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  • 5.0 out of 5
    June 29, 2020

    Great service! Staff was really friendly , knowledgeable, and helpful! Went out of my way to assist me with my car.

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  • August 1, 2018

    We are SO excited about our new (well to us it's new! But it's a 2015) BMW. What a beautiful car in impeccable shape. Brian did a fantastic job - listened... to what we were looking for and helped us find the perfect car. He was great to work with. We'll be back to Hendrick BMW again!!

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    Does recommend this dealer
    Shopped for a used car
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    Dealer Response

    Alex, that is so great to hear. Thank you for such a kind review. We are always here to help!

  • 5.0 out of 5
    June 29, 2020

    Excellent help from the customer service staff. No pressure. They were ready with all paperwork when we arrived from out of town to pick up the car. Car... was in perfect shape?they had us wait a day to pick up the car to correct something they noticed in a final review.

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    Shopped for a used car
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  • 5.0 out of 5
    June 28, 2020

    Kyle listened to what I was looking for and took the all the time I needed to ask any questions. He was extremely knowledgeable on BMW's and made sure... I felt comfortable with knowing all about the cars I was interested in. I would highly recommend going to Kyle. Thank you for a great experience!

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    Shopped for a used car
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    Dealer Response

    Kristine, we are so pleased you enjoyed your visit to Hendrick BMW!

  • 4.0 out of 5
    June 26, 2020

    My initial experience was not very positive due to lack of attention of my customer service representative. Another representative, Luca, became aware... of the situation and completed the rest of the service call with kindness and professionalism. We have purchased cars and had service completed at this dealership for 20 years and have always had a positive experience. Must just have been a mistake by the initial customer service representative. All good in the end.

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    Dealer Response

    Hello Michael, we appreciate you taking the time to leave us this feedback.

  • 5.0 out of 5
    June 23, 2020

    Mr. Dugan has excellent knowledge of the vehicles he sells and was extremely professional. No heavy pressure, sufficiently attentive, and pleasant disposition.... A great all around experience.

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    Shopped for a new car
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    Dealer Response

    Sean, thank you for your kind words and this wonderful review!

  • 5.0 out of 5
    June 23, 2020

    Was pleasantly surprised by the atmosphere and quality of service. Andres was courteous and offered refreshments multiple times during my purchase. ... He assisted with a test drive and showed other options. Process was streamlined, was in and out faster than expected.

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    Dealer Response

    Cory, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick BMW!

  • 5.0 out of 5
    June 22, 2020

    We worked with Andres Gil on a vehicle for our daughter and it was such a smooth transaction. Great and prompt communication and all was ready for us... to go! Great job and thank you!

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    Dealer Response

    Kevin, we are so happy to read such a great review about Hendrick BMW!

  • 5.0 out of 5
    June 19, 2020

    I have had a relationship with Saad for the last 12 years and he always took care of my car.As far as Michael is concerned I did not even have to visit... the dealership. He sent me the car to my office with all the specifications that I wanted and I am perfectly satisfied.

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    Shopped for a new car
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    Dealer Response

    We're happy you found our staff to be so supportive during your experience here at Hendrick BMW.

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