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Keffer Jeep Chrysler Dodge RAM

(2,489 reviews)
Visit Keffer Jeep Chrysler Dodge RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday 1:00pm–6:00pm Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2015 consumer dealer award
New (704) 774-4109 (704) 774-4109
Used (888) 660-1936 (888) 660-1936
Service (704) 774-4048 (704) 774-4048

Reviews

(2,489 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Keffer Jeep Chrysler Dodge RAM from DealerRater.

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Huh...

After the 3 lies I was told, I FINALLY got a salesman that wanted to actually sale a car. Big xxxxxxto Kyle...he was great. As for the other salesman, it was like dealing with a child. Pitiful...

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Trustworthy Customer Service

Nicole Zimmerman was fantastic to work with. My situation was probably not the easiest because it was over a month from my initial meeting where we selected the car to the day of actually completing the deal - but Nicole was amazing the whole time! She never put any pressure on me, was very patient and understanding, and made sure the vehicle I wanted didn't go anywhere! Definitely made the experience so much better. Very thankful for her commitment to customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic Customer Service

Nicole Zimmerman was fantastic to work with. My situation was probably not the easiest because it was over a month from my initial meeting where we selected the car to the day of actually completing the deal - but Nicole was amazing the whole time! She never put any pressure on me, was very patient and understanding, and made sure the vehicle I wanted didn't go anywhere! Definitely made the experience so much better. Very thankful for her commitment to customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

What an enjoyable review to read! It is reassuring to know Nicole provided you with a hassle-free and great shopping experience. Keffer Chrysler Jeep Dodge Ram's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don't hesitate to call or stop in should you have any additional questions or concerns. Also, be sure to visit us on Facebook to gain access to our exclusive specials. Best, India Wiggins Executive Assistant - India.wiggins@dickkefferauto.com

I bought my dream car!!!

Decided after years of wanting a new car and aJeep to boot, that I would pull the trigger Saturday....5 hours later I drove off with my dream car. Thank you Kim for everything!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Satisfied first-time customer

On the recommendation of my brother, I decided to check out the Keffer Dealership. He has never steered me wrong (pun intended), and this was no exception. Brandon was as efficient as he was knowledgeable and made what can be a painful process quite the opposite. Without giving me the runaround he was able to put me in a new Renegade that I drove off the lot the same afternoon. Lauren in finances also contributed to the expedition of the acquisition. Overall, there was no sense of pressure or awkwardness that is generally associated with these situations. I fully intend on maintaining my relationship with the dealer while prodding my own friends in that direction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Awesome Wrangler

The dealership was concerned about my needs and request were met without a problem. Brandon was very patient and unwavering to our many phone calls and requests. Also he and Richie was very thorough through the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience!

Will at Keffer was great - he went above and beyond. He was patient, honest, fair. Our problem was solved - highly recommend this dealer! Thank you Will!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Will Conner was great - he went above and beyond to assist with our buying experience. All our problems on our trade in were solved and he was honest, fair and friendly. I would highly recommend this dealership. Joe and Jeff were nice too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you for letting others know about your great experience at Keffer Chrysler Jeep Dodge Ram. We are glad that Will was there to assist you with your needs and that Joe and Jeff were able to show you what friendly and accommodating service is all about. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, India Wiggins Executive Assistant - India.wiggins@dickkefferauto.com

Bought a used Jeep

Great Service! Just be careful of on line prices! We would definitely buy a vehicle from them again!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you for letting others know about your experience at Keffer Chrysler Jeep Dodge. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, India Wiggins Executive Assistant - India.wiggins@dickkefferauto.com

New Car Buying Experience

My boyfriend and I recently purchased a new vehicle from Keffer. We were crunched for time as he is in the service and I am in graduate school so finding a weekend day we are both able to go car shopping is almost impossible. We walked in the dealership not completely aware of which vehicle we wanted. Our dealer specialist, Jim, walked us through different vehicles that fit our price range and need. We decided on the Dodge Journey; the decision process was easy with Jim explaining the differences every step of the way. My boyfriend has a lot of equipment and is a larger guy so we needed an affordable vehicle that would fit our needs. Once we decided on our Journey, our negotiation was then quick and even fun. We did not think we would be able to purchase a car in just one day, but with Keffer it was easy to! We drove away with a vehicle at a great price that day! I would highly recommend to anyone looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the excellent review! It is great to know that Jim was able to provide you with pressure-free and knowledgeable service. Please feel free to stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook to take advantage of our exclusive specials. Best, India Wiggins Executive Assistant - India.wiggins@dickkefferauto.com