Lexus of Northborough

One of the more respectful sales staff I have worked with. Very professional and did their best. Didn’t feel pressured. Chris C. was extremely helpful... and explained everything throughly. If anything, they just played the Car fax card. Never ever make a decision based on a car fax report. It’s about as accurate as Facebook in an election year. Lol.

Our Salesman, Val was excellent. He answered all of our questions and made sure we received all available incentives. Made our buying experience a pleasure.... Thanks!

In a time when words such as professionalism, customer care and integrity have to be proven well before they are even uttered, this family-owned dealership... has managed to arrive and perform at an entirely new and different level of the above attributes. My wonderful experience began with the first call to the dealership. I spoke with Andrew Wheeler, their Internet sales manager. He was extremely polite, courteous and helpful and reassured my instincts about the quality of their dealership. The next day I made the three hour and 20 minute journey from my home state of Maine to Northborough. The 4.7/5 average rating of over 940 Google reviews was a pretty impressive and reassuring indicator that I was going to be dealing with a quality dealership. Upon my arrival, I was greeted by my sales consultant, Mr. Chuck Haddad. With his over 35 years of experience, I found him extremely professional, courteous, knowledgeable and attentive. After returning from the test drive, I met Chris Campos, the insurance and financial manager of the dealership. Besides being extremely competent and professional, what I liked most about Chris was his integrity in finding what best suited my particular needs given that I lived in another state versus their financial gain. I feel that at the end, he appropriately customized a package that truly addressed what I needed to enjoy my vehicle for the next several years. I found his approach extremely ethical and at the end, we agreed on a final purchase price Which was a win-win number! The state of Massachusetts does not provide temporary plates for vehicles. Therefore, I was not able to return with my newly purchased vehicle to Maine, a fact that I was made fully aware of prior to driving down there. After completing the purchase, Chuck managed to arrange for the delivery of the vehicle, at no charge, to my town hall, about 200 miles away in Jay, Maine, where I was able to register and take possession of the vehicle. I felt that the dealership truly functioned as a team to deliver on their promise of an exceptional customer care experience. The add-on remote starter and pre-delivery conditioning were all completed promptly and the vehicle was delivered to the town hall earlier than the agreed-upon time, flawlessly. Promise kept! So why such a long review? As a dental professional who strives every day to surpass the standards of care and achieve the highest level of patient care, It is both refreshing and inspiring to witness a family owned business who also shares in the desire to surpass goals and already high standards. Anything less than a candid reflection on their efforts and sincere commitment would be just unfair. Moreover, I feel that Lexus Of Northborough personifies the qualities upon which the mission and philosophy of Lexus were created. This was more than a terrific car buying experience for me. It was a chance to watch an organization come together to achieve their mission while surpassing expectations. Thank you for making me feel special. You have my respect, endorsement and loyalty! Milad Bozorgnia, DMD

I had a great experience with Chuck and the team. They were very professional and it was a good experience. I heard a lot of good things about this dealership.

Wonderful experience with Chuck and Kevin. I never felt pressured, swindled, overcharged, or any of the other feelings I’ve had in other car buying experiences.... I felt they tried very hard to give me their best price, and Kevin worked magic with the financing. I felt like I got a white glove experience but that I wasn’t getting taken advantage of. Highly, highly recommend Lexus of Northborough! Area Lexus dealers don’t hold a candle to them.

My entire experience to have my car serviced was excellent, BUT for the fact that a service representative handling my car did not have his mask on properly... (below the nose and very lose).

Highly recommend this dealership. I don't usually post reviews but I was very impressed with the experience I had here purchasing my new Lexus RX 350 F... sport. no BS totally comfortable atmosphere friendly and knowledgeable staff from the receptionist to the general sales manager I have nothing but good things to say! I assume my finance experience will be just as good when I take delivery next week on my new car:)

Service advisor was excellent . He explained the work to be performed and made sure I was satisfied. He promptly called me when the work was completed.

Best Lexus dealership in the New England Area.had to get my 60000 miles service done on my 2015 rx350 f sport and the staff over at this dealership did... a great job.thanks to Marcel.

We have been looking for a (new)used car for our family. Was driving by Lexus of Northboro and decided to stop in to look. Michael Olsen was very knowledgeable... and helpful with the questions that we had. Thank you again for all your help!