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Lexus of Northborough

(830 reviews)
Visit Lexus of Northborough
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
New (877) 851-0916 (877) 851-0916
Used (888) 710-0622 (888) 710-0622
Service (866) 827-2445 (866) 827-2445

Inventory

See all 101 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2003.
We operate with one goal in mind: 100% customer satisfaction. We sell and service exceptional vehicles and believe our customers deserve a dealership experience to match from courteous no-pressure sales to efficient state-of-the-art service. Our goal is to be our customers' dealer for life ? we're proud of the number who come back to us again and again and recommend us to their friends and family.

When you walk into our dealership whether to purchase a vehicle or visit our service department you should feel like a guest in our home. We look forward to meeting you.

Service center

Phone number (866) 827-2445

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

(830 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Satisfied with recent purchase!

Satisfied with recent purchase! Great communication throughout the process. They listen your concerns and solve it for you. Highly recommend!

Satisfied with recent purchase!

Satisfied with recent purchase! Great communication throughout the process. They listen your concerns and solve it for you. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Jeon! We are thrilled to hear that you had such a seamless purchase process. Thank you for choosing Lexus of Northborough, we hope to work with you again!

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Great service by Mr.

Great service by Mr. Fareed in helping me choose my RX350h. Very happy with my decision.

Great service by Mr.

Great service by Mr. Fareed in helping me choose my RX350h. Very happy with my decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mak! We appreciate the shoutout to Fareed from our Lexus of Northborough team. Enjoy your new ride!

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Excellent service both i dales and business transactions.

Excellent service both i dales and business transactions. I’m very pleased with my new Lexus it drives beautifully and the dash board is very similar to my totaled Lexus. Thank you for your great service

Excellent service both i dales and business transactions.

Excellent service both i dales and business transactions. I’m very pleased with my new Lexus it drives beautifully and the dash board is very similar to my totaled Lexus. Thank you for your great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Lexus of Northborough! We're delighted to hear that you're enjoying your new Lexus and found the service excellent. Safe and happy driving ahead!

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Exceptional customer service.

Exceptional customer service. The staff was very helpful, answered all our questions and made our experience a positive one.

Exceptional customer service.

Exceptional customer service. The staff was very helpful, answered all our questions and made our experience a positive one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that our team at Lexus of Northborough provided exceptional service and made your experience a positive one. Thank you for sharing this feedback!

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My husband and I brought our car for a service to Lexus

My husband and I brought our car for a service to Lexus of Northborough. Alex greeted us and offered us to wash our car and also vacuum inside of our car after a service done. Alex is very professional with a great personality. Thank you Alex for your exceptional service!

My husband and I brought our car for a service to Lexus

My husband and I brought our car for a service to Lexus of Northborough. Alex greeted us and offered us to wash our car and also vacuum inside of our car after a service done. Alex is very professional with a great personality. Thank you Alex for your exceptional service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Marcia, thank you for sharing your experience! We're delighted to hear that Alex provided exceptional service during your visit at Lexus of Northborough. We appreciate the kind words and look forward to serving you again in the future!

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Everyone there was great to deal with, salesperson,

Everyone there was great to deal with, salesperson, finance mgr, and front desk. They made it a very pleasant experience.

Everyone there was great to deal with, salesperson,

Everyone there was great to deal with, salesperson, finance mgr, and front desk. They made it a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Andrea, we're delighted to hear that our team at Lexus of Northborough made your experience pleasant! Thank you for sharing your feedback with us.

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The dealership is clean and the service is very

The dealership is clean and the service is very professional. Advisors are very knowledgeable and helpful.

The dealership is clean and the service is very

The dealership is clean and the service is very professional. Advisors are very knowledgeable and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Lexus of Northborough! We're glad to hear that our clean dealership and knowledgeable advisors made a great impression. We look forward to serving you again in the future!

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The experience was excellent from start to finish

The experience was excellent from start to finish completing all task and returning my vehicle in perfect timing

The experience was excellent from start to finish

The experience was excellent from start to finish completing all task and returning my vehicle in perfect timing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Marvin, we're delighted to hear that your experience at Lexus of Northborough was excellent and timely! Thank you for sharing this feedback with us.

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Eugene in sales at Lexus Northborough was extremely

Eugene in sales at Lexus Northborough was extremely thorough and informative. He went over all aspects and answered all questions. Explained all workings of the vehicle

Eugene in sales at Lexus Northborough was extremely

Eugene in sales at Lexus Northborough was extremely thorough and informative. He went over all aspects and answered all questions. Explained all workings of the vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Laura, we're delighted to hear that Eugene provided such a thorough and informative sales experience at Lexus of Northborough. Thank you for sharing your positive feedback!

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Val at Northboro Lexus was very patient during the buying

Val at Northboro Lexus was very patient during the buying process. Adam at Northboro Lexus service is excellent. I will recommend this dealership.

Val at Northboro Lexus was very patient during the buying

Val at Northboro Lexus was very patient during the buying process. Adam at Northboro Lexus service is excellent. I will recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Peter, thank you for recommending Lexus of Northborough! We're delighted to hear that Val and Adam provided excellent service during your visit. We look forward to seeing you again in the future!

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