Lexus of Northborough

Dealership would not replace the nearly bald, non-OEM tires on a certified used car before and after my purchase. Service manager Joel does not cooperate... well, is berating and rude. When I asked that they repair damage they inflicted to my wheels, the service manager told me to 'take it up with Lexus'. If you want to be a highly disregarded customer, visit this dealership.

Their service is superb—well worth a 75 mile drive. They are impeccably honest and do good work I have shopped there since roughly 2008. Well worth... going there

In a time when words such as professionalism, customer care and integrity have to be proven well before they are even uttered, this family-owned dealership... has managed to arrive and perform at an entirely new and different level of the above attributes. My wonderful experience began with the first call to the dealership. I spoke with Andrew Wheeler, their Internet sales manager. He was extremely polite, courteous and helpful and reassured my instincts about the quality of their dealership. The next day I made the three hour and 20 minute journey from my home state of Maine to Northborough. The 4.7/5 average rating of over 940 Google reviews was a pretty impressive and reassuring indicator that I was going to be dealing with a quality dealership. Upon my arrival, I was greeted by my sales consultant, Mr. Chuck Haddad. With his over 35 years of experience, I found him extremely professional, courteous, knowledgeable and attentive. After returning from the test drive, I met Chris Campos, the insurance and financial manager of the dealership. Besides being extremely competent and professional, what I liked most about Chris was his integrity in finding what best suited my particular needs given that I lived in another state versus their financial gain. I feel that at the end, he appropriately customized a package that truly addressed what I needed to enjoy my vehicle for the next several years. I found his approach extremely ethical and at the end, we agreed on a final purchase price Which was a win-win number! The state of Massachusetts does not provide temporary plates for vehicles. Therefore, I was not able to return with my newly purchased vehicle to Maine, a fact that I was made fully aware of prior to driving down there. After completing the purchase, Chuck managed to arrange for the delivery of the vehicle, at no charge, to my town hall, about 200 miles away in Jay, Maine, where I was able to register and take possession of the vehicle. I felt that the dealership truly functioned as a team to deliver on their promise of an exceptional customer care experience. The add-on remote starter and pre-delivery conditioning were all completed promptly and the vehicle was delivered to the town hall earlier than the agreed-upon time, flawlessly. Promise kept! So why such a long review? As a dental professional who strives every day to surpass the standards of care and achieve the highest level of patient care, It is both refreshing and inspiring to witness a family owned business who also shares in the desire to surpass goals and already high standards. Anything less than a candid reflection on their efforts and sincere commitment would be just unfair. Moreover, I feel that Lexus Of Northborough personifies the qualities upon which the mission and philosophy of Lexus were created. This was more than a terrific car buying experience for me. It was a chance to watch an organization come together to achieve their mission while surpassing expectations. Thank you for making me feel special. You have my respect, endorsement and loyalty! Milad Bozorgnia, DMD

The service department was very knowledgeable and courteous. The techs did a great job with diagnostic and repairs in a very timely manner. I would recommend... this dealership.

Professional, courteous, thorough and customer-focused. So glad to be a customer. Made the buying process easy. They also took the time to explain all... the electronics and features. Best buying experience ever!

My daughter's RX350 had wheel locks on each rim when I bought it at another small dealership. The dealership forgot to put the key in SUV and lost it.... I needed tires on her SUV so had to get the lugs off. I came to this dealership and talked to Marcel the parts manager and he was incredibly nice. Marcel not only found the correct key but some old lug nuts and came out to the parking lot to help change them. I was totally impressed and very happy he cared enough to help me out. I was so impressed that I started looking at RX350 for myself in the lot unfortunately what they had was a little bit more then I wanted to spend. But if they get something in my price range I would be interested. Thanks Marcel that was a big help. Peter

Routine service done. As usual everyone was very helpful and professional. Highly recommend for both purchasing a car and for service. Waiting area and... snacks excellent

When picking up my 2016 RX350 last night I received 1st class service. Chris Campos in finance was professional courteous and totally respectful. He guided... me through all the paperwork with ease, making sure I understood each and every page. this is my 2nd lexus in 3 months, and both times exceeded my expectations. the sales consultant,Ashraf Hassan was knowledgeable and also professional,easily explaining all the bells and whistles in the car (and they were many). I will highly recommend this dealership to anyone looking for a new or used car! it was a pleasurable experience.

Recommend without hesitation. Just finished purchasing my third Lexus vehicle from this dealership. Sales and finance teams are top notch! As stated in... the title, best Lexus dealership in New England.

Saw a pre-owned car online. Called the dealership to inquire about it. Spoke with Andrew over the phone who also called us the next morning as we were... on our way in to dealership. Greeted by friendly professional staff on arrival. Met Andrew who introduced us to Fred who showed us the car. Very clean, professional business. Car we purchased was clean, had been through shop and Fred had all carfax and service record info for us. Worked with Fred and Corey (?) to finalize purchase. Kevin helped us w payment and financing- answered all of our questions. Very comfortable transaction, feel everyone was honest and transparent, something you don't always see when dealing w used car purchase. Very very happy w our car buying experience. Would definitely go to Lexus of Northborough again.