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Scott Clark Toyota

(5,362 reviews)
Visit Scott Clark Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00pm–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00pm–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 6 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 803-7838 (866) 803-7838
Used (888) 393-8020 (888) 393-8020
Service (704) 321-4534 (704) 321-4534

Reviews

(5,362 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scott Clark Toyota from DealerRater.

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The service manager asked for phone number and I gave her...

The service manager asked for phone number and I gave her my home phone number. What she wanted was my cell phone number but, she didn't ask for that number. This resulted in me sitting in the waiting room, which I told her I would be doing, for an extra hour to an hour and a half until another service manager relized no one was looking after me. Tell your service managers if they want a cell number ask for a cell number. not just a number. Service preformed was god.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were all very Professional, helpful, and quick but...

They were all very Professional, helpful, and quick but thorough! I think I was very well taken care of, and I will definitely be coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great customer service, and just overall good service....

Great customer service, and just overall good service. Mary did a great job taking care of everything I needed and explained everything clearly for me to understand.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Friendly and courteous employees. Seems to be an...

Friendly and courteous employees. Seems to be an efficiently run organization. The work is done well but the wait time is still difficult. Seems to be too many customers for the mechanics to handle for the 6 months check up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very friendly, timely and I feel like my time while...

Very friendly, timely and I feel like my time while waiting is valued. I appreciate the attention to detail provided during my last visit. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Courteous staff and quick turn around from service...

Courteous staff and quick turn around from service center. Facilities for customers is very nice and accommodating. This was my second service at the department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service was excellent. Pete Acree was great and kept me...

Service was excellent. Pete Acree was great and kept me informed from drop off to departure. I highly recommend Scott Clark Toyota for the best possible service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Always have appointments available timely. Advisors are...

Always have appointments available timely. Advisors are friendly and knowledgeable. Am kept informed through every step of service process. Work accomplished in time estimated or less.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Pete and the service department were excellent,and...

Pete and the service department were excellent,and completed the necessary repairs to my vehicle in a timely manner. This was my first time using this dealership and I plan on bringing my car there going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Steer clear of this place! They locked my oil cap to...

Steer clear of this place! They locked my oil cap to where I’m forced to go back to them. Told me for two years that I had to come to them. Went to the concord store and they said that I didn’t need to use them for service. Went on a wild goose chase to try to get an oil change and get the cap broken off. Which cost me $200! They should have informed me that there is a lock and allow me to decide if I want it locked or have my car serviced elsewhere. They will deceive you to get your business, hold back information and prey on women. Do not go here for any reason!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.