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Scott Clark Toyota

(5,386 reviews)
Visit Scott Clark Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00pm–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00pm–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 6 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 803-7838 (866) 803-7838
Used (888) 393-8020 (888) 393-8020
Service (704) 321-4534 (704) 321-4534

Reviews

(5,386 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scott Clark Toyota from DealerRater.

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Excellent car service at Toyota service department

Excellent car service at Toyota service department Marshall Moore very knowledge excellent customer service knowledge

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am very disappointed with them.

I am very disappointed with them. It’s taken 4 hours while I wait for a service call. If I had known it would take that long I would have made another appointment.. They didn’t even change the oil. I will never do business with them again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My exietiece was not good initially until I got a call

My exietiece was not good initially until I got a call from manager Ryan. He recommended Kim El Cora to assist and everything been excellent with her help. She has follow up several tine to make sure I had no issue with my new car. She is going the extra mike to make sure I get the vehicle that is best for me since I’m having issues with the space and comfort of my new vehicle she is trying to see if Im able to switch to another one. I will recommend my friends and family If they need a need vehicle to go see Kim El Cora at Clark Toyota anytime She is the best there. Her excellent customer service will take her a long way with the company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Salesman was great to work with, sales manager was

Salesman was great to work with, sales manager was definitely not. I also like the finance manager and delivery prep individual. However, it seems like that’s too many handoffs and it got confusing.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Justin Bustle is by far the best service manager/writer I

Justin Bustle is by far the best service manager/writer I have ever dealt with. He’s an absolute professional, and is a huge asset to Scott Clark Toyota. He’s the reason I keep coming back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It was easy to get the perfect car I wanted!

It was easy to get the perfect car I wanted! Kim was super kind and great, I would 100% be recommending her to a friend, if anything a friend of mine who was doing my nails at the salon is the one who recommended her to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Matt and Jim did a great job in ensuring the process was

Matt and Jim did a great job in ensuring the process was smooth. And at the end I needed a battery and it took Matt less than 10 minutes to get it changed and get me in the car. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It was a great experience.

It was a great experience. The wonderful lady Anais was very patient and explained everything to me. OMG I’ve never met anyone like her before. She put herself on what she is doing. She deserves more than 5 stars on my review.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This Dealership overall was good.

This Dealership overall was good. Sales, did a Excellent job..the Management in Sales did everything right. The service department Management are not good, I had several issues with my Car and called 3 times to speak to a manager about it and no one got on the phone or called back. The regular service employees are excellent...but the service department Management need training and someone needs to find out why, they don't want to speak with customers about issues, the Service Department is their to provide service...not to avoid customers issues...as of now, I still haven't spoken to anyone.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wait at least two hours for service.

Wait at least two hours for service. Came twenty minutes before my appointment. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.