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Five Star Ford

(8,723 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 22 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Reviews

(8,723 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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No pressure sale

I was looking for a reasonably priced vehicle and found the Nissan on FiveStar website so I called and was connected with Alfred. He was very helpful before, during and after the sale. I highly recommend him and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Buying Experience with Bob Nemri at Five Star Ford

My wife and I just purchased our 2nd vehicle in a month from Bob Nemri at Five Star Ford in North Richland Hills. Bob is a gentleman and is customer focused, knowledgeable, and he listens to his customers. He does not pressure you and makes the whole buying experience fun. Bob takes his time to let you know your buying options and encourages test drives and questions. The process couldn't have been easier and that's why we returned and purchased another vehicle from him so quickly. I highly recommend anyone to work with Bob. He takes care of business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Doreen is awesome

Doreen is the best sales rep here. I reccomend using her. She worked hard to find me a vehicle and got me the exact one I wanted and more. Five star ford is super great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience

I have been through a few car purchases before but the experience I had with 5star and Jason was the easiest and quickest. Would highly recommend Jason to anyone looking for a good deal and quick service. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Customer Service

I went in as a first time car buyer not really expecting to come out with a great deal or great customer service but they actually proved me wrong. From the time I walked from the parking lot to the offices everyone working there seemed genuinely polite and cheerful. I worked with Juan Hernandez to get my new car and he was awesome. Very nice and funny gentleman who knows his stuff. From someone who has never been through the car buying process he explained everything to me so there were no surprises at the end. I never once felt pressured to make a decision I did not want to and he was very patient with me (I am very indecisive). I ended up driving off the lot with the car I really wanted which was a 2017 Ford Escape SE and before that Juan took the time to explain all the features and actually showed me how to use it! Overall I honestly had a really great experience here and I will definitely look to them in the future with my car needs, their first impression to me was everything and for that they earned my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Five Star Ford Experience

Josh Ingram was very professional and knowledgeable. I actually enjoyed buying my new Ford. No pressure it was great. I would recommend this dealership and Josh plus the staff to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

very happy

Jason work hard to find me the truck I was looking for got us in immediately with Tut to get us approved they both went above and beyond to make this a good buy experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptional!

This was by far the easiest and best car buying experience I have had. Jim was a great salesman; he did not make me feel pressured. It was straight forward here is the deal. When my current loan company responded with a better deal, instead of just blowing it off like they could have, I was called back out to re-do the paperwork at the better rate. Everyone I worked with was excellent, courteous, and knowledgeable. The financing was done before I even had to make the drive out there. Great experience, great dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fantastic auto buying experience

Fantastic auto buying experience at the dealership level, sales level, and on the finance level. My salesman, John Little, was amazing to worth with. I highly recommend 5 star ford north Richland hills. I recommend you dealing with John Little.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Experience

I am a first time buyer and Alfred was very helping in finding me something that I could afford. He answered all of my questions and was very friendly the whole time. I would recommend him to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.