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Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 9:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
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Reviews

4.9
4981 lifetime reviews. Includes reviews of Five Star Ford from DealerRater.com
  • 50 k service

    Normal service, with appointment. Nothing but the best. Which is why I bring my cars here, over and over.


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    Normal service, with appointment. Nothing but the best. Which is why I bring my cars here, over and over.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Fantastic Customer Service
    June 23, 2017

    I would like to say thank you to a phenomenal team John Little Crystal Sanders and David Welch. From the initial phone John was great listener and...


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    I would like to say thank you to a phenomenal team John Little Crystal Sanders and David Welch. From the initial phone John was great listener and gave great feedback to what l wanted and did what l ask and due to him not be available the next day he handed off to Crystal who was enthusiastic , funny and has a beautiful smile. She wanted to make sure my needs was met and got something l would enjoy s well comfortable.. David was kind and explained what l needed to understand . Great team... Great job!!!!

    Does recommend this dealer

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  • The Best New Car buying experience we've ever Had!
    June 22, 2017

    Our Ford Focus was towed to Sam Pack 5 Star Ford, after 3 years of driving a Great Fun Car! However it was not any fun when it wouldn't go. We cal...


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    Our Ford Focus was towed to Sam Pack 5 Star Ford, after 3 years of driving a Great Fun Car! However it was not any fun when it wouldn't go. We called Sam Pack in NRH.The service Dept guy Michael gave us a Sales name, after my husband asked Michael if we could talk to someone about our Car. We went right then! He was out in the lobby speaking with another person, but quickly asked us if he could help us. He was the one we were looking for. He took us to his office, began to check out all the details, and even after a Storm Surge knocked the computers down, he kept working, and making us feel important. After a short while we were walking out to Drive away in our New Car! When I say short; It was about 8;30 or 9;00 when we sat down, and about 12;30 when we left. I am pretty sure that's a record! We HIGHLY recommend Sam Pack's 5 Star Ford in NRH,TX, and all the people that helped us with buying our NEW Ford Car!

    Does recommend this dealer

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Service & Repair

About Our Dealership

Dealer on Cars.com since March 2003

We have been recognized several times by Ford Motor Company with every major award that they have to offer. Winning awards, however, has never been our goal. In the words of Sam Pack: We will provide the best possible service and an atmosphere of professionalism to all our customers. We will treat everyone as we would like to be treated. That is the goal of every employee at Five Star Ford in North Richland Hills, and we know that you'll notice it every time you visit our dealership. We would not be where we are today if it were not for our dedicated employees and wonderful customers

"Taking Care of Business One Customer at a Time"