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Five Star Ford

(8,894 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 23 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since March 2003.
We have been recognized several times by Ford Motor Company with every major award that they have to offer. Winning awards however has never been our goal. In the words of Sam Pack: We will provide the best possible service and an atmosphere of professionalism to all our customers. We will treat everyone as we would like to be treated. That is the goal of every employee at Five Star Ford in North Richland Hills and we know that you'll notice it every time you visit our dealership. We would not be where we are today if it were not for our dedicated employees and wonderful customers
Taking Care of Business One Customer at a Time

Service center

Phone number (817) 854-3656

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Rick Dike headshot
Rick Dike
Sales Manager
(623 reviews)
Lee Clanton headshot
Lee Clanton
Sales Professional
(320 reviews)
Jason Howell headshot
Jason Howell
Sales Professional
(248 reviews)
Jeff Crabtree headshot
Jeff Crabtree
Pre-Owned Sales Manager
(229 reviews)
Brieanna Lopez headshot
Brieanna Lopez
Sales Professional
(106 reviews)
Gary White headshot
Gary White
New Vehicle Sales Manager
(66 reviews)
Kyle Crowley headshot
Kyle Crowley
Finance Manager
(61 reviews)
Chris Lewis headshot
Chris Lewis
Finance Manager
(54 reviews)
Preston Allerheiligen headshot
Preston Allerheiligen
Sales Professional
(51 reviews)
Ron Baron headshot
Ron Baron
Service Advisor
(39 reviews)
Betty Watkins headshot
Betty Watkins
Employee Relations Manager
(35 reviews)
Darrin J. Cline headshot
Darrin J. Cline
Fleet Sales Manager
(22 reviews)
Gary Crosby headshot
Gary Crosby
Sales Professional
(17 reviews)
David Aguirre headshot
David Aguirre
Sales Professional
(13 reviews)
David McGee headshot
David McGee
Finance Manager
(44 reviews)
David Hill headshot
David Hill
Finance Manager
(559 reviews)
Joshua Fichter headshot
Joshua Fichter
General Manager
(186 reviews)
Justin Allerheiligen headshot
Justin Allerheiligen
New Vehicle Sales Manager
(230 reviews)
John Little headshot
John Little
Community Outreach
(410 reviews)
John Hilsinger headshot
John Hilsinger
Sales Professional
(317 reviews)
Marisa Thompson headshot
Marisa Thompson
Leasing Manager
(204 reviews)
Melvin Seibel headshot
Melvin Seibel
Mobile Service
(170 reviews)
Hector Cojulun headshot
Hector Cojulun
Sales Professional
(166 reviews)
Ollie Jackson headshot
Ollie Jackson
Sales Professional
(133 reviews)
CarPro Show headshot
CarPro Show
Auto Expert
(131 reviews)
Mario Hurley headshot
Mario Hurley
Sales Professional
(121 reviews)
Michael Huntzinger headshot
Michael Huntzinger
New Vehicle Sales Director
(112 reviews)
Eddie Laguana headshot
Eddie Laguana
Sales Professional
(111 reviews)
Carlos Hernandez headshot
Carlos Hernandez
Sales Professional
(105 reviews)
Juan Hernandez headshot
Juan Hernandez
Sales Professional
(101 reviews)
Ken McLemore headshot
Ken McLemore
Sales Professional
(90 reviews)
Danny Trauth headshot
Danny Trauth
Aftermarket Sales
(76 reviews)
Josh Ingram headshot
Josh Ingram
Pre-Owned Sales Manager
(63 reviews)
Shawn Maples headshot
Shawn Maples
Pre-Owned Sales Director
(58 reviews)
Myron Martinez headshot
Myron Martinez
Pre-Owned Sales Manager
(57 reviews)
Marie Chase headshot
Marie Chase
Fleet Finance Manager
(47 reviews)
Odie Terry headshot
Odie Terry
Service Advisor
(39 reviews)
Robert Morgan headshot
Robert Morgan
Service Director
(37 reviews)
Johnny Tisdale headshot
Johnny Tisdale
Service Drive Manager
(37 reviews)
Caleb Rothganger headshot
Caleb Rothganger
Service Advisor
(31 reviews)
Jose Garza headshot
Jose Garza
Service Advisor
(25 reviews)
Joshua Lowery headshot
Joshua Lowery
Service Advisor
(20 reviews)
Sam Oreggio headshot
Sam Oreggio
Aftermarket Manager
(14 reviews)
Roger Calderon headshot
Roger Calderon
Shop Manager
(10 reviews)
Karena Favela headshot
Karena Favela
Service Office Manager
(9 reviews)
Quron "Q" Simms headshot
Quron "Q" Simms
Sales Professional
(8 reviews)
Charlie Dill headshot
Charlie Dill
Courtesy Driver
(6 reviews)
Nick Hernandez headshot
Nick Hernandez
Service Advisor
(6 reviews)
Liz Jackson headshot
Liz Jackson
Cashier
(6 reviews)
Steve Massey headshot
Steve Massey
Front Counter Parts Sales
(6 reviews)
Billy Wayne Stephens headshot
Billy Wayne Stephens
Assistant Parts Manager
(6 reviews)
Mark Welch headshot
Mark Welch
Fleet Sales
(6 reviews)
Ray Barnes headshot
Ray Barnes
Sales Professional
(5 reviews)
Johnny Denney headshot
Johnny Denney
Sales Professional
(5 reviews)
Rebecca Lopez headshot
Rebecca Lopez
Warranty Administrator
(5 reviews)
Oscar Ramirez headshot
Oscar Ramirez
Finance Manager
(5 reviews)
Marina Simpson headshot
Marina Simpson
Sales Professional
(5 reviews)
Scott Wilson headshot
Scott Wilson
Shop Foreman
(5 reviews)
Justin Hamaker headshot
Justin Hamaker
General Sales Manager
(4 reviews)
Kyron Christopher headshot
Kyron Christopher
Quick Lane Advisor
(3 reviews)
Juan Nicolalde headshot
Juan Nicolalde
Sales Professional
(3 reviews)
Tom Roby headshot
Tom Roby
Fleet Sales
(3 reviews)
Cody Wiggins headshot
Cody Wiggins
Executive Sales
(3 reviews)
Andy Chittenden headshot
Andy Chittenden
Service Advisor
(2 reviews)
Henry Flores headshot
Henry Flores
Sales Profesisonal
(2 reviews)
Logan Garza headshot
Logan Garza
Sales Professional
(2 reviews)
Jordan Maupin headshot
Jordan Maupin
Sales Consultant
(2 reviews)
Taylor Carnes headshot
Taylor Carnes
Appointment Coordinator
(1 review)
Supa Cox headshot
Supa Cox
Sales Professional
(1 review)
Leymi Diaz headshot
Leymi Diaz
Quick Lane Advisor
(1 review)
Eric Dunlap headshot
Eric Dunlap
Internet Director
(1 review)
Shane Foley headshot
Shane Foley
Collision Center Manager
(1 review)
Romaldo Guillen headshot
Romaldo Guillen
Service Advisor
(1 review)
Casey Irons headshot
Casey Irons
Sales Associate
(1 review)
Kalyn Powell headshot
Kalyn Powell
Mobile Service Manager
(1 review)
Joe Richardson headshot
Joe Richardson
Sales Professional
(2 reviews)
JOe Richardson headshot
JOe Richardson
Sales Professional
(2 reviews)
Kevin Beevers headshot
Kevin Beevers
Sales Professional
Chris Dion headshot
Chris Dion
Service Advisor
Daisy Fuentes headshot
Daisy Fuentes
Sales Professional
Kani Grace headshot
Kani Grace
Sales Associate
Brandon Johnson headshot
Brandon Johnson
Quick Lane Advisor
Jason Kubica headshot
Jason Kubica
ser
Cristian Lomas headshot
Cristian Lomas
Sales Professional
Jerry Morgan headshot
Jerry Morgan
Fleet Sales
Anthony Ozuna headshot
Anthony Ozuna
Sales Professional
Kimberly Pendley headshot
Kimberly Pendley
Sales Professional
Jason Rinella headshot
Jason Rinella
Sales Consultant
Kathryn Stephens headshot
Kathryn Stephens
Quick Lane Advisor
Don Wright headshot
Don Wright
Fleet Sales Director

Reviews

(8,894 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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Super quick and easy service here! They make the car buying process easy and less confusing.

Super quick and easy service here! They make the car buying process easy and less confusing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Alfred was amazing and very helpful. We really appreciate all the effort that the team provided.

Alfred was amazing and very helpful. We really appreciate all the effort that the team provided.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Marisa was amazing. We found her through dealer rater and she could not have made the transaction easier. I have never completed an auto transaction that quickly.

Marisa was amazing. We found her through dealer rater and she could not have made the transaction easier. I have never completed an auto transaction that quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Marina was awesome, she stopped doing her task to help me find a new truck. I love this truck, she is very friendly easy to talk to and answered all of my questions. She is definitely 5 star quality for this dealership, she needs to stay, thank you Marina for helping me🙏👍

Marina was awesome, she stopped doing her task to help me find a new truck. I love this truck, she is very friendly easy to talk to and answered all of my questions. She is definitely 5 star quality for this dealership, she needs to stay, thank you Marina for helping me🙏👍

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I agreed to purchase a car on Friday evening over the internet and phone. Waited all day Saturday for the finance department to call and get the deposit and give wire instructions for the final payment. They never called talked to the salesman a few times that day as well arranging delivery or pickup. Finance never called. Salesman called me Monday morning and renegotiated the delivery charges again. I am still waiting on Finance to call me. I texted my salesman Monday afternoon and asked when Finance was going to call. Finally, at 6pm he called me a commenced to tell me that they had sold my car on Saturday, and that was the reason Finance never called. I was pretty upset that they sold a car that was supposedly sold to me on Friday! I hung up and then tested him and asked for his managers name. At 7pm the manager called and apologized but started making excuses for what had happened. He blamed the salesman because he was new and did not know how things worked there yet. I asked him if it was the manager's job to make sure his salesman does things correctly. I would not try to buy a car from them over the internet! They even made me get insurance on the car and send in my DL info. I asked for compensation for the insurance coverage I purchased and the time i wasted with them. He said he would have his General Sales Manager give me a call. Still waiting on that call as well!!! DO NOT BUY HERE!!!!

I agreed to purchase a car on Friday evening over the internet and phone. Waited all day Saturday for the finance department to call and get the deposit and give wire instructions for the final payment. They never called talked to the salesman a few times that day as well arranging delivery or pickup. Finance never called. Salesman called me Monday morning and renegotiated the delivery charges again. I am still waiting on Finance to call me. I texted my salesman Monday afternoon and asked when Finance was going to call. Finally, at 6pm he called me a commenced to tell me that they had sold my car on Saturday, and that was the reason Finance never called. I was pretty upset that they sold a car that was supposedly sold to me on Friday! I hung up and then tested him and asked for his managers name. At 7pm the manager called and apologized but started making excuses for what had happened. He blamed the salesman because he was new and did not know how things worked there yet. I asked him if it was the manager's job to make sure his salesman does things correctly. I would not try to buy a car from them over the internet! They even made me get insurance on the car and send in my DL info. I asked for compensation for the insurance coverage I purchased and the time i wasted with them. He said he would have his General Sales Manager give me a call. Still waiting on that call as well!!! DO NOT BUY HERE!!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Luis Bass is the best salesmen he always knows what I want and what I like.He goes above and beyond to meet my expectations. As long as he's there, I will definitely be going back.As for all the staff there so friendly and make you feel so welcoming and for the finance dept Adel was so friendly and kind.

Luis Bass is the best salesmen he always knows what I want and what I like.He goes above and beyond to meet my expectations. As long as he's there, I will definitely be going back.As for all the staff there so friendly and make you feel so welcoming and for the finance dept Adel was so friendly and kind.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Immediate assistance as soon as me and my wife walked in. Alfred was the first to greet us. He was very helpful and knowledgeable on the vehicles we were interested in. Oscar and Alfred stayed late to make sure me and my wife left with the vehicle we wanted. Couldn't have asked for a better experience.

Immediate assistance as soon as me and my wife walked in. Alfred was the first to greet us. He was very helpful and knowledgeable on the vehicles we were interested in. Oscar and Alfred stayed late to make sure me and my wife left with the vehicle we wanted. Couldn't have asked for a better experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Enjoyed my experience buying a used truck. Lewis was great, he made the process very easy. I would recommend this dealerships as well as Lewis.

Enjoyed my experience buying a used truck. Lewis was great, he made the process very easy. I would recommend this dealerships as well as Lewis.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Alfred is a great salesman. Very knowledgeable and attentive to what we were looking for and what we needed. We will always buy from Alfred and 5 star Ford. I love my Mustang!

Alfred is a great salesman. Very knowledgeable and attentive to what we were looking for and what we needed. We will always buy from Alfred and 5 star Ford. I love my Mustang!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Honest and quick car buying experience. I would buy a car here again and recommend this dealer for others.

Honest and quick car buying experience. I would buy a car here again and recommend this dealer for others.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Consumer response

The best car buying experience ive had. No trouble. No hassle. Quick in and out. I will buy from here again.

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