Scott Clark Nissan

As an ASE-certified technician with over 30 years of experience in the automotive repair industry, I typically handle the necessary services for my vehicles. However, due to frequent travel for work, I had to rely on a dealership service department for my wife’s 2016 Nissan Rogue. The issue we needed addressed was a noise coming from the rear when applying the brakes. My wife dropped off the vehicle, and later received a call from Brandon, the service advisor, who provided an estimate for the brake repair along with a "wish list" of other recommended services based on the mileage. Brandon stated that the rear brake pads and rotors needed replacement. Given my background, I asked him a few key questions: Would the car still stop if the brake pads were replaced only, and were the rotors worn below minimum thickness? Brandon assured to my wife and me, that the car would stop and that the brake rotors were not below the minimum thickness. I requested Brandon send me a photo of the rotor, which he did. However, the rotor was shown on a workbench, and I was left wondering—who disassembles parts before work has been authorized? We decided to authorize the brake pad replacement based on the information we received. About 30 minutes later, my wife received another call from Brandon, stating that the technician refused to replace just the brake pads because they felt the car wouldn’t be safe unless both the pads and rotors were replaced. This change in approach is clearly scare tactic, and unfortunately, it worked. My wife ended up agreeing to having the Brake Pads and Rotors replaced. Additionally, there were several "urgent" recommendations based on Brandon’s evaluation, including a cabin air filter, engine air filter, spark plugs, and wiper blades—items that were all replaced just 2 months ago. This only added to my skepticism about their recommendations. In summary, I failed to keep a closer eye on the brake wear of the car, and Scott Clark Nissan took full advantage of that. I deeply regret trusting them with our vehicle. Shame on us for not being more vigilant, and shame on them for their poor service and the unnecessary pressure tactics they employed. I will not be returning to Scott Clark Nissan for any future service needs.

I can always count on Scott Clark service department to take care of me and my vehicle. I can trust the service we receive as well as trust the recommendations made to keep my car running safely. The customer service I receive is top notch.

The service department is efficient. My service advisor was courteous and professional. Express service is the best.

I took my car in for a recall to Scott Clark Nissan. They called me yo let me know. When I got there Nigel helped and said it would be a lot less time than I was originally told and he was right. It took only 1 122 hours vs 4. The work was fine great. Got the car back cleaner. Everything’s great. Nigel helped greatly. Excellent in every way.

I bought a new truck in February 2025. The finance manager Brandon was very rude and pushy. He was by far the worst finance guy I have ever delt with. Finally, I had to tell him to stop his crap, or I would walk. He over charged me by 2000 dollars. It took me over 30 days to get my money back. Watch Brandon he is a slick willie. Then it took over 90 days for me to get a tag. When I would call the title department, I would leave a message they would not return my call. When I did get to talk with someone, they made excuses and gave me the run around no help at all. When I call the office manager he talked with me once and after that he would not return my calls. I call Nissan and they got involved and after week of them working with Scott Clark I got a tag. This is by far the worst dealership I have ever delt with from start to finish. I have drove Nissans for over 40 years great product. All I can say is buyers be careful when dealing with these people watch them close.

My experience at Scott Clark Nissan was absolutely exceptional! From the moment I walked in, I felt welcomed and valued. The entire team was professional, friendly, and truly dedicated to making the process easy and stress-free. A special thank you to my sales representative — they were incredibly knowledgeable, patient, and genuinely helpful every step of the way. They took the time to answer all my questions, never rushed me, and made sure I found exactly what I was looking for. Thanks to them, I drove away in my new Nissan Rogue, and I couldn’t be happier! The car is everything I hoped for and more — smooth, stylish, and perfect for my needs. This was by far the best car-buying experience I’ve ever had. I highly recommend Scott Clark Nissan to anyone looking for outstanding service, a great selection, and a team that truly cares about their customers.

I went there today to have my vehicle service. And they told me that it would be a $125 to look at it. I hear bumper to bumper warkie on my car and they refuse to service it.

Nigel was very good at explaining the details of the online coupon--especially the small print which advises of additional charges. Nigel was very professional and empathetic to my point of view as he explained everything and advised me to review the scheduled maintenance in my owner's manual. I appreciate that--he is a good guy. The only reason I did not give 5 stars is because the online coupon could be done better. From a customer's stand point the small print is like the practice known as "hidden fees."---but that is not his fault at all. Thanks Nigel for your part you gave 5 star service. Tell Mo that I really appreciate him too.

Nate the Great assisted us from the beginning! Greeted us and made us feel welcome! Zack helped us find some numbers that worked for our family! Ryan locked us in! The whole team worked well together and made sure we were comfortable with our purchase! I know im not the easiest to negotiate with but we met in the middle and it worked out! Super quick and easy process as well! THANK YOU NISSAN FAMILY!

Nate was very professional great sales person and easy to work with Would buy from Scott Clark Nissan again