Volkswagen of Garden Grove

Very friendly and knowledgeable about the car. Was waiting for me at JWA when I arrived from Las Vegas. Prompt service getting everything signed and on... my way. Approximately 25 years of experience with VW's. Gary didn't know I had driven one of these Jetta's for a month, but he didn't make anything up trying to sell me the car. Very honest.

Chis Kelly is the best. He helped me get the car I wanted. He made the whole transaction informative and easy! I recommend Chris at Garden Grove.

I have had a long relationship with VW of Garden Grove servicing our family VWs. Their service is top notch and I recently shopped around for a used Golf... TDI. I found some online and tested 3 different ones. I am not going to comment too much on other VW dealers, but one gave me a high price with no room for negotiation and I though like they could do a better job prepping the car for sale. The other VW dealer I visited took me for a test drive in a car that lit up with a bunch service lights on the dashboard (including service engine soon) while we were testing it. If this is their idea of 112 point Certified Pre Owned Inspection then I say: No, thank you. I will look elsewhere. So, I thought, why not ask at the place I know from service? I did, and not only they found the right car for me but I also purchased it at the price I was happy with. Not to mention, I had the service I know inspect it and put a 24 month warranty on it. Could I ask for more? Some names to praise here: Jeremy Jones, the sales manager who found the right car for me, Amanda White & Maaz Tousi who handled all the paperwork quickly, and my long time service manager Gene McCoy and his service team. Thanks for taking a good care of us!

This is my go to VW dealership for service and my fave service coordinator George always takes care of me and my car. Job is always done on time, communication... is great, and he just makes me feel like family rather then a customer. Thanks George.

This is my go to VW dealership for service and my fave service coordinator George always takes care of me and my car. Job is always done on time, communication... is great, and he just makes me feel like family rather then a customer. Thanks George.

Jason Park is a "ROCKSTAR" Everyone there is SUPER friendly and the vibe is very chill. It was a pleasure not to have the full court press when walk in... there. Go see Roz or Alex Bell in the sales department - they will take good care of you and make you feel truly special along with being SUPER patient through the whole car buying experience.

Got my Jetta here. Excellent service. No hassle. Will recommend to all my friends and family. Will purchase from this dealer again. I will be back for... service.

We just couldn't resist the promotional APR of 0% for 72 months and 6 months deferral for the first payment, and were set to purchase 2 cars from this... dealership for our business; an Atlas for myself and a Tiguan for my mom. Also, we each had a vehicle to trade-in. Most of the negotiations were through emails. Basically, they will agree to anything to get you in the door. Once there, they will come up with every excuse why they can't give you the number that was agreed. We couldn't agree on the trade-in value on my vehicle so we put negotiations on the Atlas on hold. However, we came to an agreement on my mom's trade-in and the purchase price on the Tiguan. Be careful of the finance guy, David Keefe. He is very condescending and will try to upsell you everything from paint protection (even though its covered under warranty), prepaid service ($200 oil changes), extended warranty, etc. On the final document, the numbers didnt't add up and was higher than we agreed upon. He rudely refused to change it, and conveniently, the sales team was no where to be found to sort it out. They had already taken my mom's car away so we felt trapped. My mom signed under all the duress and as we left, not a single "thank you", "have a nice day" or even a "goodbye". Within 5 minutes of getting situated in the new car, the staff kicked us off the lot. After we left, I had no intentions on buying the Atlas from them. Instead I purchased the Atlas at another dealer 3 days later. My advice is 1) Do not give up your trade-in key until everything is signed. Make sure you have a way out 2) If they promised anything extra, get it in writing. We were promised a sunshade ($36 value) and David said he would put it in writing later. He never did, we never got it. 3) You can cancel the contract up until you take delivery of the new vehicle, which is once you drive it off the lot, it is a done deal. The silver lining of all this is, as I was purchasing my Atlas from another dealer, they told me that the promotional 6 month deferral was only for personal and not for businesses. As arrogant as David was, he made the mistake of giving us the 6 months deferral and I have zero reason to help him redo the contract.

I love this dealership! I’ve had such a smooth experience every time I’ve been here. Chris Kelly helped me find the 2020 Jetta of my dreams and I couldn’t... be happier with the experience and most importantly, my new car!

I called before showing up to purchase the car, confirm price etc. No games, straight forward. We were in and out on less than 75 minutes. Car needed to... be brought back in to clean up water stains on the driver's seat. Again, no issues, they took care of the problem as promised.