Herb Chambers Toyota of Boston

I made a service appointment because the backup camera on our 2103 Prius stopped working. I told them that the radio and dashboard screen are both working fine. After the technician pulled out the radio, a service person called and asked whether someone else had installed or worked on the camera. No, I said, we had it added by you when we bought the car. They said it was the work of an outside vendor who is no longer in business, that Chambers doesn't know anything about the wiring harness and can't do anything for me. AFTER I had paid the $189 charge, the service person told me that before Toyota began installing backup cameras as standard equipment, Chambers bought them from and had them installed by a third-party vendor. What? That means that as we talked when I brought the 12-year-old car in, they knew that they couldn't do anything for me because an outside vendor had done the installation. *They could have told me that without even looking at the car and charging me $189 for doing so.* We have bought our last two cars from Chambers Toyota and have been quite satisfied with our Service Dept. contacts. In this case, though, I feel we have been very badly served by Herb Chambers Toyota and charged $189 essentially for nothing – for the same information they could have provided with no work and at no charge. I am very dissatisfied with that.

I trusted this Toyota service center with my car, but they lifted it incorrectly and caused visible damage to the lower side of the vehicle (photos attached). This is unacceptable at an official Toyota facility. Very disappointed with the lack of care and professionalism.

I just love how everyone was friendly, helpful, and extremely easy to talk with like a person-to-person versus the awkward encounters I had elsewhere. They made it all quick and easy, patient and understanding even when it was busy for them they still treated you like you were the most important.

THEY ALL ARE VERY EFFICIENT. I REALLY APPRECIATE THEIR TRUE PROFESSIONALISM . THE SERVICE WAS EXCELLENT !!!

Sean was friendly and he made the check in process quick and efficient. Didn’t have to wait long.

THEIR MOTTO SHOULD BE “SHOP US LAST YOU WILL H@TE US. talking ab the used car dealer sellers! such a cliche! OMG! THEY WERE HORRIBLE. HEALTH CARE PEEPS! do not shop here!

Everyone we met was friendly and helpful. Special thanks to Bryan and Sam, who made the process easy

Everyone here was incredibly helpful and patient as we dealt with a rather tricky car buying situation. 100% recommend.

Great experience working with the team at Herb Chambers Toyota of Boston! My sales consultant Joseph is very pleasant to work with. I also appreciate all the help from Mitchell, David, Sam, and the lady at the front desk (I apologize for not remembering her name).

I had a great experience at Herb Chambers Boston. I went in knowing what I wanted, but needed to see some paint colors in person and do a test drive. Everyone was very helpful and there was no pressure. I had to wait for the specific color scheme that I wanted but it was all worth it. Highly recommend!