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Herb Chambers Toyota of Boston

4.8 out of 5 4.8
Rectangle 48
Sales
Service 7:00 AM - 5:00 PM

Herb Chambers Toyota of Boston Hours

Sales

Monday

Closed

Tuesday

Closed

Wednesday

Closed

Thursday

Closed

Friday

Closed

Saturday

Closed

Sunday

Closed

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 5:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2003

Welcome to Herb Chambers Toyota of Boston, the only Toyota Dealer to serve all of your automotive needs in downtown Bost

...

on. Our central location provides easy local and regional access to virtually all of the greater Boston Area. We are your new automotive "Destination Location" where you can review over 1,800 of Herb Chambers Certified Pre-Owned Vehicles that are available. Included is an extensive inventory of our Toyota Certified Used Vehicles, where each vehicle must meet or exceed all 160-points of our Quality Assurance Inspection. We always consider you our guest and treat you the way you deserve to be treated.

"5 Day Money Back Guarantee or 30-day/1500 Miles Trade-in on all Pre-Owned Purchases!"

Reviews

4.8 out of 5 4.8
947 lifetime reviews. Includes reviews of Herb Chambers Toyota of Boston from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 2, 2020

    Rich and Luke were mindful of distancing for virus concerns. Remained good humored and competent. Happy to return.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 23, 2020

    Friendly, nice, welcoming staff and waiting room! Lovely time there

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 1, 2016

    Found the perfect car through their website and reserved it online. Bought it the next day. Staff was very helpful in all departments. Giau and Howie made... the adventure even more friendly and their love of selling Toyota's was evident. (Giau - you are awesome, Howie - a special thank you!!!) I could not be happier with my purchase!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share this 5-Star recommendation. We value your business and we look forward to the opportunity to serve your automot...ive needs for many more years to come! Best, Howie Reske, General Manager

  • 5.0 out of 5
    July 23, 2020

    I had my 2014 Prius serviced on Tuesday. I made my appointment online for the same day. I took my car, was in there 5 minutes while Sean looked it up and... told me what I needed and what it would cost (in addition to the oil change and general checkup I came in for). He called me an hour and a half later, and I went back and picked up my car. Took about 10 minutes. Everybody wore masks; there is space to wait if you want to, but I live around the corner.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 18, 2020

    Surveys with predetermined answers are of no value much more informative if respondent uses own experience rather than "canned" reply. If the service is... satisfactory then it should be able to stand on its own

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Sean Cho

    Service Advisor

    (4.9) 104 reviews

  • 5.0 out of 5
    July 17, 2020

    I appreciate that you reached out to me reminding me that the state inspection was past due and offered to complete that

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 6, 2020

    Really not sure how this place has 'good' reviews. At Herb Chambers in Boston I was discriminated and treated unfairly as a minority - young woman. Don't... waste your time or money going to this terrible Toyota dealership. I have been to dealerships across the entire country (at least 7 states) for servicing my Toyota Corolla and this by far is the Most expensive and Worst service - exactly those two things. I will not recommend this place as they will rip you off and charge you 20X the amount for parts/ labor. I don't like to leave negative reviews for businesses however I really felt that they try to take it vantage of me when all I needed was brakes rotors and brake pads. Even after a full day of service in the shop no one called me to tell me the vehicle was ready for pick up. You would think being such a wonderful brand and company that this branch would would have better service. The deal was to get ALL brake pads/rotors for $550 and yet I paid $763 for only TWO rear brake pads / rotors and a rear caliper for a cheap Toyota Corolla, criminal charges and actions. WOW silly me for going to what I *thought* was a reputable company/dealership.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good Morning,I am very unhappy to hear of your negative experience. Our team strives for excellence in customer service each and every time. I apologi...ze. I would love to speak further about this matter so I can try to better understand what happened and make it right. I look forward to hearing from you. And thank you again for bringing this to our attention. At your earliest please contact me at hreske@herbchambers.com.Thank You,Howie Reske- General Manager


    Worked with:
    Sean Cho

    Service Advisor

    (4.9) 104 reviews

  • 5.0 out of 5
    June 10, 2020

    Using for over five years. Excellent across the board. We love our Hybrid Toyota Highlander - the most comfortable and reliable car we have ever owned.... We bought it at Herb Chambers Toyota.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Sean Cho

    Service Advisor

    (4.9) 104 reviews

  • 2.0 out of 5
    May 31, 2020

    I had a not so great experience during my visit yesterday. Maybe salesman was nice at the beginning. He showed me the car I want to test drive. He really... explain any features that may convince me to purchase it. Only a few highlights. Felt a lot of pressure when it came down to the numbers and I bailed. I bought from another place.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when shopping for a vehi...cle from us. I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes. Thank you again for bringing it to our attention. If I can be of any assistance please email me at hreske@herbchambers.com . Thank you, Howie Reske- General Manager


    Worked with:
    Ahmad Naeem

    Sales and Leasing Consultant

    NOT RATED

    Edgar Alcantara

    Client Care Specialist

    NOT RATED

  • 5.0 out of 5
    May 30, 2020

    This is the second car I have purchased from Herb Chambers Toyota of Boston. I would not hesitate to go back again when the need arises. Everyone I dealt... with was courteous and very professional.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Cunningham

    Finance Manager

    (5.0) 50 reviews

    Howie Reske

    General Manager

    (4.7) 63 reviews

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