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Herb Chambers Toyota of Auburn

(4,189 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(4,189 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Chambers Toyota of Auburn from DealerRater.

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Bought my new 2021 Corolla from Kennedy and he was great...

Bought my new 2021 Corolla from Kennedy and he was great as usual. Shout out to Dan B. The best GM in the business. Also Matt P. And Tommy T. In finance were great. Alyssa B. In service was great as usual. Thanks to you all. I will never go elsewhere. Also Dylan was the deal maker I trust.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very Quick and Easy!!! Great Service!! From making the...

Very Quick and Easy!!! Great Service!! From making the appointment online to pulling into the service bay in the rain, I was taken care of expertly and quickly. The waiting area was clean and relaxing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

A pleasure to work with, very attentive and on top of...

A pleasure to work with, very attentive and on top of everything. Excellent customer service, I purchased a vehicle and they had everything all set for me to pick it up. All the staff I worked with were wonderful!( Jimmy, Kennedy, Tomi, and Dimitri). Best dealer around, I highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My appointment happened on time and James was very...

My appointment happened on time and James was very pleasant. The wait time was exceptional too. The waiting area was very clean and the cashiers were lovely too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Highlander

Bought a beautiful highlander Sales and financing process was painless

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great prices; great staff!

I rarely write reviews but had a great experience, You won't get better prices in Massachusetts. I ran a spreadsheet calculating out the door prices (for four months) and hands-down this dealership has the most competitive prices in MA. The buying experience was spot on, and beyond the normal upsells the staff were fair, courteous and professional. I worked with Alex from sales and Matt in finance, and both went above and beyond in helping me navigate a heavy work schedule with delivery of the vehicle. I purchased a Toyota 4runner and I'm super-happy. Great dealership and I'll be back to purchase a 21 Tundra.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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repair

Service did an excellent job. In and out in little time. Service rep was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I purchased my Tacoma in 2018 and had the 10,000 mile oil...

I purchased my Tacoma in 2018 and had the 10,000 mile oil change and maintenance. From the service writer to pick up was not a good experience. I hesitated bringing my Tacoma back for the 20,000 mile check up. WHAT A DIFFERENCE! From my initial phone call to pick up the experience was outstanding. Chan is a great asset to your company, he communicated with me thru the whole process and I could not be happier. What ever happened between my first experience to now is unbelievable. You really delighted this customer. I look forward to bring my truck back for its 30,000 mile check up. Please tell your staff thank you for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Chan was great does a great job at communicating with me....

Chan was great does a great job at communicating with me. I also had my truck detailed and it looked like new Inside and out. I’ve used this dealership for 3 years now for all service and it’s been spot on each time. Chan is normally the one I work with in the service dept.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I am always pleased with the service that is provided! I...

I am always pleased with the service that is provided! I especially love when I get coupons in the mail.....saves me money!!! Have been a customer for more years than I can count!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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