Hendrick Toyota of Wilmington

Found a nice used Ford truck on the lot and Kim was nice and polite helping me test drive and purchase easily,

They were great. I got my tires rotated and oil and filters changed. The whole service took less time than expected. Rodger was very kind and helpful explaining everything to me. Highly recommend.

Kim gave us an awesome experience with my new Camry ! Nikki was very helpful in finance .

Really enjoying the new Rav hybrid from Kim, traded in a bigger highlander and this is better to get in and out .

Curtis really took good care of me when I came in. He explained all my options and made me comfortable. Thomas the finance manager was great also...

Curtis was very helpful, and the process was very fast..Thomas was also very helpful.

Our Sales Consultant, John Spence, made the process easy and fast. All questions were answered to our satisfaction.

Edward wehinger did a fantastic job finding me a new rav4. Really enjoyed the process and he made it so easy! Great dealership to work with.

This service department continues to disappoint. An oil change took an hour and forty five minutes. I wanted my door lock fixed and in between the time I mentioned it and walked to the service advisors desk it was seemingly forgotten. It was mentioned as I was paying the bill for my hour and forty five minute oil change. The tires on the car need to be replaced after a measly 30k miles. The advisor seemed unwilling to do the work required for the warranty paperwork and instead suggested he could discount the two new tires he was trying to sell me. He printed me off some options then failed to provide a figure for a discount he?d offer. Competition is amazing for consumers. Choice is powerful. Unfortunately in this town, there is a single Toyota dealer. I love Toyota and Lexus but will have to seek OEM maintenance elsewhere. If having a decent OEM service department close to home is important to you, I?d consider a different manufacturer because what?s available in this town does not match with what I?ve come to expect of Toyota quality.

My experience with Hendrick Toyota service has always been good that's why I came back to purchase my third Toyota and I like that the service department always keep you informed.