Hendrick Toyota of Wilmington

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
1100 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 30, 2020

    Service was very quick and people were social distancing.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    June 30, 2020

    I don't know how much you are paying Josh Faucette, but you need to double it! He is FANTASTIC!!! He always makes the service experience 5 stars!

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    Does recommend this dealer
    Came in for service or repair
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  • May 7, 2018

    My husband and I were vacationing in the Wilmington area when we realized we had a headlight out. We scheduled a service appointment, expecting to leave... it for a couple of hours however, after arriving, the service advisor was able to immediately diagnose the problem, we purchased the part and he installed it. We were in and out within 15 minutes!!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kym Klein, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Toyota Scion Wilmington. Thank you a...gain for the great review!

  • 5.0 out of 5
    June 26, 2020

    Great service. Would recommend to friends. Debbie was a great help.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Donna, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Toyota Scion Wilmington!

  • 5.0 out of 5
    June 15, 2020

    Eric Sykes was very helpful, courteous, and prompt. I was only there for routine scheduled service, but I also got a state inspection as well. All handled... well. The facility honored distancing and the Hendricks service staff also wore masks.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    J. Belev, we are so pleased you enjoyed your visit to Hendrick Toyota Scion Wilmington!

  • 2.0 out of 5
    June 15, 2020

    They gave an estimate and then after work was completed increased the cost with ?shop materials? which they say they charge everyone. In that case it should... be included with the estimate.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

  • 5.0 out of 5
    June 12, 2020

    State Inspection. Service was prompt, waiting Area was spaced well for the Virus. Service attendant was friendly and efficient.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Bill Learn, we're glad to hear you enjoyed your visit.

  • 5.0 out of 5
    May 29, 2020

    Hendrick Toyota in Wilmington NC is great. Excellent work and fair prices. Excellent facilities for waiting and the staff is great!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Losilm, we're so glad that we were able to go above and beyond your expectations!

  • 2.0 out of 5
    May 29, 2020

    I brought my car to have a relatively simple fix under the warranty. It was missing screw which attaches a plastic guard under the car and against... the tire, I could see the identical screw on the other side of vehicle, which confirms the screw was missing. The service Representative told me that the part ( the plastic guard is damaged) and can't be screwed back, and can't be fixed under warranty, but they can remove the part. I told him that the part wasn't damaged, and why can't they put it back to where it saw screwed under the car, he said they can't do that because his technician said they couldn't put it back. I asked him to give me the part after removing in. The part shows no damage and could have been attached back with the screw ( I have the part). I am disappointed that they weren't willing to put the part back. I probably wouldn't recommend this dealership for repairs

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Dr. Fred Mehdiz-adegan, we appreciate your honest feedback, as we are always looking for ways to improve.

  • 3.0 out of 5
    May 22, 2020

    This was my last service in my 2 year ?extended ? repair contract. I was told when I bought my 2018 CH-R, it would be for the the period of my time financing... the car. But when I arrived the service attendant told me I was only getting a tire rotation. Have owned 7 Toyotas. I will never buy another from Hendrick.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Robin, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hendrick Toyota Scion Wilmington. Please ...contact us at 910-798-1160 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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