Hendrick Toyota of Wilmington

4.8
(1,144 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday 12:00pm–6:00pm Closed
(877) 593-6124 (877) 593-6124

Inventory

About our dealership

This seller has been on Cars.com since September 2017.
At Hendrick Toyota Scion Wilmington, our goal is to ensure that all of our customers are completely satisfied. Our team consists of true professionals dedicated to our customers. We challenge ourselves every day with standards of excellence to maintain customers for life. We are proud recipient of the President's Award. It is the highest honor a dealership can receive from Toyota, and is only awarded to those dealerships who have demonstrated a commitment to Customer Service.

Service center

Phone number (877) 593-6124

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

4.8
(1,144 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Shopping Experience

My whole experience with Hendrick Toyota of Wilmington could not have been better! I loved working with Kim Wehinger, sales, Brendan Halloran, financing, and Barrett Piland, a new associate who helped me with transportation. I would give a 10 star review !!!!!

Dealer response

Hello Nora S., thank you; we appreciate your feedback!

2.0

Fail for me

Bought a used Lexus SUV recently and noticed the tires in the rear were low. Had to end up putting air into tire twice a day, so when I took into service they found a nail in one of my tires and told me nothing is wrong with the other. I insisted they look again service guy gave me attitude about it and rolled his eyes and came back and said there is still nothing wrong with it. Next day tire low again. I will just take my car to be service somewhere else, if this is what I get Oh and I had to pay to get the one tire fixed owned the car less than a month and had issues from the start, great customer service

Dealer response

We are disappointed to hear that you did not have a more positive experience with us at Hendrick Toyota Wilmington. If there is anything we can do to earn back your business, please give Greg a call at 910-795-1949.

5.0

Great experience!

Went in for normal service (oil/tire rotation). Worked with Frank B and felt right at home. Frank took the time to go over future service recommended for vehicle at certain intervals. No hassle or pressure, just great customer service. The Hendrix Team has my vote, as I have been to many other dealerships for service (first time here) and this team was impressive. Great job Hendrix Team!

Dealer response

Chris R, we're happy to hear you had such a positive experience with our team!

5.0

Annual Service

Very friendly and knowledgeable staff. Work always done in a timely manner!

Dealer response

Hello Pamela Smith, thank you; we appreciate your feedback!

5.0

2021 Venza Longgrear?s

Had a very good experience with our sales person, Diana K. She was very knowledgeable about the Venza and how it worked. She wanted to make sure we understood the answers and we felt very relaxed.

Dealer response

Billy Longgrear, thank you for sharing your positive experience!

5.0

Alignment

work was done on time and correct. Service rep contacted me when work was complete.

Dealer response

George, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Toyota Wilmington!

5.0

Great Customer Service

Nick Piper was fantastic. He went above and beyond to make sure my service experience was the best it could be. They were backed up in the detail dept. so he went and detailed my car for me so I wouldn't have to wait longer. Great customer service!

Dealer response

Meghan, we're so glad that we were able to go above and beyond your expectations!

5.0

Outstanding Service and Professionalism

First service on my 4 Runner was amazing. I was impressed with their organization, professionalism, and how they explained the services provided.

Dealer response

Hello Maryw, thank you; we appreciate your feedback!

5.0

npbcolo@yahoo.com

Great service! We moved here two years ago and I have been very pleased with the quality of the service.

Dealer response

Hi Pamela Bastable, we are very happy to have provided you with such a positive experience!

3.0

New Venza Challenge

Brought my new Venza in for a low beam alignment issue. The 1st technician said it was ?set? and could not be adjusted. I researched my owners manual and on page 430 it gave step by step instructions in how to realign the headlights. Brought it back the next day and the 2nd tech made an adjustment but said that he design was such that a shadow was still in the beam. All this took 2 hours to adjust 2 screws. Not a good 1st impression from the dealership.

Dealer response

Hi Mr Ttime, we appreciate your honest feedback, as we are always looking for ways to improve.

Read all 1,144 reviews