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Pool Auto Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (126 reviews)
Sales hours: 10:00am to 6:00pm
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Sales
Monday 10:00am–6:00pm
Tuesday 10:00am–6:00pm
Wednesday 10:00am–6:00pm
Thursday 10:00am–6:00pm
Friday 10:00am–6:00pm
Saturday 11:00am–6:00pm
Sunday 10:00am–6:00pm

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (126 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Outstanding!

I bought a good car at a good price. Prior to picking up the car, the brakes were done and when I had an AC issue, I brought the car back and they fixed it. They sell good quality vehicles and stand behind them Highly recommend!

Outstanding!

I bought a good car at a good price. Prior to picking up the car, the brakes were done and when I had an AC issue, I brought the car back and they fixed it. They sell good quality vehicles and stand behind them Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Freind of customer who was taken advantage of scam

Dishonset will not live up to credibility bbb should investigat along with the attorney general does not honor 30 day warranty or lemon laws bad dealers

Freind of customer who was taken advantage of scam

Dishonset will not live up to credibility bbb should investigat along with the attorney general does not honor 30 day warranty or lemon laws bad dealers

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Frustrating and incompetent

I recently bought a Subaru Forester from here. I called the day it was posted for sale and came to see it the next day. I talked to Bob for about an hour before deciding to buy the car because he had come down so far on the price. During our negotiations, he lied about the mileage of another car he just sold (said it had 205k but only had 150k), contradicted himself many times, and stated that he doesn't believe in Carfaxes or dashboard lights (a low tire pressure light was on and he refused to fix it even though all that had to be done was put air in the tire). After having the car for 2 days, the check engine light came on for a misfire in cylinder 3. Bob agreed he would fix it because he wanted me to be happy with the car. The most common fix for this is to put a new sparkplug in, but Bob decided to replace the coil pack even after I insisted that only the sparkplug needed changing. When I picked the car up, the coil pack had been put on the wrong cylinder and my issue was not fixed. A waste of a lot of my time driving to and back from his dealership and shop only to not be listened to. I will not be returning here in the future.

Frustrating and incompetent

I recently bought a Subaru Forester from here. I called the day it was posted for sale and came to see it the next day. I talked to Bob for about an hour before deciding to buy the car because he had come down so far on the price. During our negotiations, he lied about the mileage of another car he just sold (said it had 205k but only had 150k), contradicted himself many times, and stated that he doesn't believe in Carfaxes or dashboard lights (a low tire pressure light was on and he refused to fix it even though all that had to be done was put air in the tire). After having the car for 2 days, the check engine light came on for a misfire in cylinder 3. Bob agreed he would fix it because he wanted me to be happy with the car. The most common fix for this is to put a new sparkplug in, but Bob decided to replace the coil pack even after I insisted that only the sparkplug needed changing. When I picked the car up, the coil pack had been put on the wrong cylinder and my issue was not fixed. A waste of a lot of my time driving to and back from his dealership and shop only to not be listened to. I will not be returning here in the future.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dishonest people that play you!

When we were shopping for a used vehicle we stumbled on this place by accident. We stopped in and talked with the owner and his son and they seemed to be honest and fair. They showed us this Pontiac Vibe. Told us the gas tank was just replaced and a lot of work had been done and it would last our family for years. Then told us he would put brand new tires on to make up for the price online, the price on the car and the one he kept saying all being different and he was charging us the highest listed. So we have had this car for a few months and within 2 weeks the check engine light was on and the tire pressure was dropping constantly. That replaced gas tank was put it wrong and we can't put gas in without the gas flowing out onto the ground like a water fall. The check engine light has 6 error codes and the tires are still going flat. Not only will we not go back for a used car, we will never go back for work on any vehicle. We are going to have to sell this one before inspection for a fraction of what we paid and get another. Thanks for scamming a hard working nice family!!

Dishonest people that play you!

When we were shopping for a used vehicle we stumbled on this place by accident. We stopped in and talked with the owner and his son and they seemed to be honest and fair. They showed us this Pontiac Vibe. Told us the gas tank was just replaced and a lot of work had been done and it would last our family for years. Then told us he would put brand new tires on to make up for the price online, the price on the car and the one he kept saying all being different and he was charging us the highest listed. So we have had this car for a few months and within 2 weeks the check engine light was on and the tire pressure was dropping constantly. That replaced gas tank was put it wrong and we can't put gas in without the gas flowing out onto the ground like a water fall. The check engine light has 6 error codes and the tires are still going flat. Not only will we not go back for a used car, we will never go back for work on any vehicle. We are going to have to sell this one before inspection for a fraction of what we paid and get another. Thanks for scamming a hard working nice family!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good car, good price, what more could you ask for?

Pool had the car I wanted for a good price. They were friendly and helpful and the car was cleaner than I expected for a 2008 with 104k miles. The negative reviews made me a bit nervous going in but my experience was entirely positive. It's a nice size dealership. Not so big you get lost in acres of cars but big enough to offer lots of choices.

Good car, good price, what more could you ask for?

Pool had the car I wanted for a good price. They were friendly and helpful and the car was cleaner than I expected for a 2008 with 104k miles. The negative reviews made me a bit nervous going in but my experience was entirely positive. It's a nice size dealership. Not so big you get lost in acres of cars but big enough to offer lots of choices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible Dishonest Dealership in Rochester NY

The facilities being nice here is about all I can say. People are rude, repairs are non existence, when I went for my first inspection shortly after buying my car I was told my car would not pass as my sub frame was beyond rotting and the mechanic was surprised it was even still on the road. After calling Pool many times after being hung up on, I gave up and bought a new car. very disappointed.

Horrible Dishonest Dealership in Rochester NY

The facilities being nice here is about all I can say. People are rude, repairs are non existence, when I went for my first inspection shortly after buying my car I was told my car would not pass as my sub frame was beyond rotting and the mechanic was surprised it was even still on the road. After calling Pool many times after being hung up on, I gave up and bought a new car. very disappointed.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mazda RX8

Very nice facility. Debbie and Bob very friendly and honest. Good quality vehicles at affordable prices. Would buy from them again. Thanks so much!!

Mazda RX8

Very nice facility. Debbie and Bob very friendly and honest. Good quality vehicles at affordable prices. Would buy from them again. Thanks so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Subaru

Benny and the Dealership got me into a nice used car. I love my Forester!! The one year free oil changes as a bonus is such great service. Will highly recommend them to anyone who needs a nice priced used car.

Subaru

Benny and the Dealership got me into a nice used car. I love my Forester!! The one year free oil changes as a bonus is such great service. Will highly recommend them to anyone who needs a nice priced used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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purchased my toyota

Great ! The service was good, I would deal with them again. I would highly recommend Pool Auto Sales.

purchased my toyota

Great ! The service was good, I would deal with them again. I would highly recommend Pool Auto Sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Explorer

Good People, Very nice, Great to work with, service Great!!

Explorer

Good People, Very nice, Great to work with, service Great!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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