Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis

Excellent service, attention to detail, very friendly staff. In and with the minimum amount of stress.

Took my Jeep in to be serviced and it got serviced I was told everything would be fixed . It still has a loose gas line that fits on the fuelinjecter that keeps just coming off very dangerous fuel pours out onto my exhaust. I told them the things that needed to be fixed and replaced was quoted a price we payed in full still has three of the issues . I was promised by my service representative who assured everything would be fixed im totally unsatisfied they were unpleasant and unprofessional. I would not recommend them to anyone. For the price and I had a warranty on top of it as well. Never again will I have my Jeep grand cherokee overland summit 5.7 liters Repaired there again

Great customer service and they offer no appointment needed for oil service and open on Saturdays. This a a plus when servicing college kids vehicles.

Great service, as always. Bob Jaggers is the best! Got an oil & filter change, tire rotation and new wiper blades, all in Express service. Excellent!

My whole family and I have made the 1 hour travel to Tom O’Brien for years now because we can always count on great customer service. From the sales to the finance team, everyone greets you with a smile and is eager to help. Thank you again and see you when it’s time for the next purchase!!

Don’t ever take your car to the collision department. I worked with Jessie he didn’t communicate with me about my vehicle. I was misled multiple times. Jessie told me the part for my vehicle was on back order til 9/6. He found out the part would be on back order til a later date 9/20! He never once called to inform me, he knew for 5 days and never said a word never called nothing! I addressed it immediately I’m livid at this point. I’m paying for a rental out of pocket because they’ve had my car so long. I communicated that to Jessie multiple times! My car was to be completed 9/8 Friday. I called and complained finally to Tom O’brien Jr! I called around as a customer and guess what I found the part at Kahlo dodge! I’m doing Jessie and the collision department job at this point! I told Jessie tow my car to Kahlo Dodge! they can finish the work. Jessie said well that’s not going to happen. After complaining they got the part that was on back order from Kahlo. Jessie finally reached out only after complaining to Tom O’brien Jr. I thought it would help nope it did not. Jessie said we will have you car done by mid afternoon on Friday, I said let me know if it’s not because I will have to extend my rental. Guess what didn’t happen! After making arrangements to have someone ride with me to pick up my vehicle I get to Tom Obrien it’s 5:06 9/11 the collision department is closed lights out door locked. Not only did they not leave my vehicle out, they didn’t even leave a invoice so I could pay. It’s just unprofessional and inexcusable. I’ve been a customer for years. I have to pay for another day in a rental out pocket. What I experienced for over a month with Jessie the collision department is horrible and obviously incompetent. I never once got a call from the manager from the collision department to try to remedy the situation because they don’t care and it’s quite clear. I will never take my car back to Tom O’brien Collision ever! the service has just gone down. They don’t respect customers time or money. I’m shocked the collision department is still operating throw the entire department away. I’m will filing a complaint with the BBB! Don’t waste your time!

My car went to the shop. They were honest and direct. I Love this Dealership. Love my Jeep Renegade. Thanks Tom O’Brien.

Our experience with dealership was excellent. The Sales group was very knowledgeable and helpful. Always a smile!

Service on van, staff was great, service completed in timely manner, highly recommend, facility clean, waiting area very nice, staff kept me informed on progress of service

We had a great experience on our visit. The sales team was friendly and knowledgeable. They went out of there way to help us.