Major Motor Cars

Summary: Major Motor Cars demonstrated a severe lack of professionalism and ethical conduct in their handling of a recent Tesla Model S transaction. While the initial purchasing process appeared efficient and positive, the dealership subsequently engaged in deceptive practices to rectify an internal pricing error. This resulted in significant distress and inconvenience for the customer. Strengths (Initial Impression – Later Undermined): * Efficient Transaction: The initial purchase process was described as fast and streamlined, leading to a positive first impression. * Prompt Service (Initially): Zaad was initially responsive and facilitated a test drive and purchase. Weaknesses (Critical Concerns): * Misrepresentation of Pricing: The dealership explicitly stated that a $4,000 EV tax credit would be applied at the point of sale, which was later revealed to be false. This constitutes a significant misrepresentation. * Deceptive Recall Claim: The dealership fabricated a vehicle recall to induce the customer to return the vehicle, demonstrating a lack of integrity. * Unethical Pressure Tactics: The dealership attempted to force the customer to either return the vehicle or pay an additional $4,000, effectively reneging on a finalized sales agreement. * Lack of Accountability: The dealership owner failed to address the error responsibly and instead attempted to shift the burden onto the customer. * Poor Communication: The sudden change in stance and the deceptive tactics employed indicate a breakdown in internal communication and a disregard for customer satisfaction. * Emotional Distress: The dealership's actions caused significant emotional distress and inconvenience for the customer. Analysis: The dealership's behavior demonstrates a clear disregard for ethical business practices. Their attempt to rectify an internal error by deceiving and pressuring the customer is unacceptable. The initial positive experience was completely overshadowed by their subsequent actions. The fact that they lied about a recall is very concerning. This is a very unethical practice. Recommendation: Based on this experience, it is strongly recommended that potential customers exercise extreme caution when dealing with Major Motor Cars. The dealership's demonstrated lack of integrity and unethical practices raise serious concerns about their overall business conduct. Prospective buyers should thoroughly verify all information and be prepared for potential discrepancies. Legal Considerations: The dealership's actions may have legal implications, particularly regarding misrepresentation and breach of contract. Customers in similar situations should consider seeking legal counsel. Conclusion: Major Motor Cars failed to uphold basic ethical standards and demonstrated a severe lack of professionalism. This experience serves as a cautionary tale for consumers, and I would strongly advise against engaging with this dealership.

Summary: Major Motor Cars demonstrated a severe lack of professionalism and ethical conduct in their handling of a recent Tesla Model S transaction. While the initial purchasing process appeared efficient and positive, the dealership subsequently engaged in deceptive practices to rectify an internal pricing error. This resulted in significant distress and inconvenience for the customer. Strengths (Initial Impression – Later Undermined): * Efficient Transaction: The initial purchase process was described as fast and streamlined, leading to a positive first impression. * Prompt Service (Initially): Zaad was initially responsive and facilitated a test drive and purchase. Weaknesses (Critical Concerns): * Misrepresentation of Pricing: The dealership explicitly stated that a $4,000 EV tax credit would be applied at the point of sale, which was later revealed to be false. This constitutes a significant misrepresentation. * Deceptive Recall Claim: The dealership fabricated a vehicle recall to induce the customer to return the vehicle, demonstrating a lack of integrity. * Unethical Pressure Tactics: The dealership attempted to force the customer to either return the vehicle or pay an additional $4,000, effectively reneging on a finalized sales agreement. * Lack of Accountability: The dealership owner failed to address the error responsibly and instead attempted to shift the burden onto the customer. * Poor Communication: The sudden change in stance and the deceptive tactics employed indicate a breakdown in internal communication and a disregard for customer satisfaction. * Emotional Distress: The dealership's actions caused significant emotional distress and inconvenience for the customer. Analysis: The dealership's behavior demonstrates a clear disregard for ethical business practices. Their attempt to rectify an internal error by deceiving and pressuring the customer is unacceptable. The initial positive experience was completely overshadowed by their subsequent actions. The fact that they lied about a recall is very concerning. This is a very unethical practice. Recommendation: Based on this experience, it is strongly recommended that potential customers exercise extreme caution when dealing with Major Motor Cars. The dealership's demonstrated lack of integrity and unethical practices raise serious concerns about their overall business conduct. Prospective buyers should thoroughly verify all information and be prepared for potential discrepancies. Legal Considerations: The dealership's actions may have legal implications, particularly regarding misrepresentation and breach of contract. Customers in similar situations should consider seeking legal counsel. Conclusion: Major Motor Cars failed to uphold basic ethical standards and demonstrated a severe lack of professionalism. This experience serves as a cautionary tale for consumers, and I would strongly advise against engaging with this dealership.

Terrible customer experience, never got a reply back..even after 2 different emails I reached out

No one reached out or responded. I had cash to spend. I spent it somewhere else.

Responded to my email. No call back. Manager said they would cal back. Never did. Was going to let management know about the none call back. Sold the car & never bothered to check if I was interested in another model.

At first i was little hesitated due to condition of this dealer. Also there were no customer parking spaces and just jam packed with luxury cars in their parking lot. Just went in to check out 2021 Lexus rx350 for my family car. My first day with Terrie, I was quickly trying to get a quote. He was very straight forward with his deal but I still wanted to check out other dealers as well. So i left and went to other dealers to check on other cars they have and figure out the numbers. The next day, I went back to Terrie and made my purchase. I did test drove it and looked for any flaws on this car. I found one spot that had a small dent, but they fixed it for me. This dealer and staffs were amazing! i had a great easy experience with them. I will definitely come back to them when i need a new car or recommend them to my friends as well who needs a new car. I am enjoying driving my 2021 Lexus Rx350 right now and my children are smiling because they are too enjoying this car. Again thank you Terrie and Zaad for helping out our family!

they contacted me online but I'm still searching for my car. will get back to them and have saved their contact information

Super friendly. Honest. Easiest purchase I have ever made at a dealership. Recommend them highly!

Kate was caring , salesman tried but maybe was overwhelmed. Wanted a particular vehicle they had but didn’t get a response so we purchased elsewhere within two days .

Good comunication, and follow up. I would reach out again anytime to these people. travel time for me is an issue.