2020 Mercedes-Benz GLE 450 consumer reviews

Top notch features, extremely comfortable. Air suspension is a game changer. Higher ride, effortless for road trips. Tech is top notch too, wish it had wireless CarPlay.

Unlike other car manufacturers, Mercedes' standard factory warranty is only 2 years. That is what you accept when buying a Mercedes so OK. My GLE 450 is (only) 4.5 years old and has always been serviced by the dealer, yet the engine cable beam has melted because it was not designed robustly enough to handle the electronic's demand. It is surprising that a 'renowned brand' like Mercedes does not acknowledge a potential design flaw in the wiring, which, according to the garage, could have even caused a fire, and instead places the responsibility on the owner. In a discussion with Mercedes, the following reply from me was mailed: Your response suggests that if a critical component, such as a wheel, were to break off a Mercedes that is less than five years old and has only driven 180,000 km, it would simply be considered 'unfortunate.' This attitude raises serious concerns about the responsibility Mercedes takes for the quality and safety of its vehicles and their drivers, and it will certainly impact my decision regarding my next purchase.

Great car. Love it. But for the price you should at least get leather interior, not that artificial look. But it rides beautifully. Feel safe in it.

The car is comfortable and powerful but in the middle of winter the headlamp has cracked and Mercedes doesn’t accept to fixing it and they said it’s physical damage while it is not an impact or accident After having 4 Mercedes in the row my next car will not be Mercedes 100 percent, I am absolutely unhappy and not recommending this car

I love the look of this car. I love the convenience of this car. I am looking forward to learning about all of the features when I meet with RJ next week.

This is my 4th MB SUV. On the plus side I like the smooth quiet ride and the great creature comforts of the seats. Also lots of power, decent mileage and good handling, It has been very reliable, with no mechanical problems. On the minus side (1) The doors do not always lock or unlock when the door handle is touched, even when the key is within inches of the handle. The remote batteries are good, (2) The infotainment system, especially the radio requires too much eyes off the road timeThis is a safety concern. (3)Headlights: The auto high beam function is very erratic and will often flash oncoming vehicles, especially those with LED lights and also may go on high beam too close behind a semi. My 2013 ML was almost goof proof with it's auto lights. Also, I am supposed to have variable level low beams, and I did until the dealer changed out my headlights while trying to cure the high beam issue. .Now they are stuck on the highest level of low beam. (4)Awkward, neaarly inaccessible, placement of USB ports. ....(5)....This is the biggie. I have distronic as part of a package. Cruise is only functional part of the time. When ever it decides that the radar has not seen a vehicle for some time, I get an error message "radar view restricted" (which it is not) and the cruise will shut off and will not be restart. The book says to pull over, stop the engine and start over. This seldom if ever works. On an average 250 km trip, I will be driving without cruise for two thirds of the time. There is no way to defeat this set up. The only way I can use cruise for any length of time is to find some one who travels at a speed I like and lock on to his xxx and let the car follow him. This is no good at night because my low beams are always on the highest setting instead of auto lowering like they used to and when ever I go over a little bump in the road I flash the car I am following. In short, this is my 8th MB auto and is the most frustrating, because I know what a great car this could be. I am looking around

This car i own now for 11months and stayed 5 times at the dealer with electronic problems 2 times we needed tow truck and they can not solve the problem real pour service from the big great mercedes...Never again

This is one of the most beautiful car I've driven..it's so beautiful and amazing. good sounding system... I Believe this is the kind of vehicle you always dream of buying.

Excellent design, both ext and int. Comfortable ride, comfortable seats. MPG far better than stated by Mercedes. Very powerful and quiet engine. Love all the MBUX features, once you learn how to navigate.

Bought it because of all its features. I am still discovering some of them! We have put on 36k kilometers since June. Pros : Big on Comfort... All day drives are easy. Excellent back seat comfort. I Like the 48V system and the way the trans and downhill braking work when on cruise on hilly roads. Mileage is better than my 2013 ML350. Good power. It does a great job of following along in traffic on a busy highway, keeping the specified distance and auto steering. I Like the rear traffic alert when backing out. Like the nav system. Excellent AC, heater, and defrost. Windows frost free at -30F. Love the massaging seats. Vehicle is reliable, no mechanical problems so far. Dealer is very Helpful. Cons: Touch pad, yech.... Finicky, whenever my wife puts something in the cup holder she accidently changes stations. It is also very distracting and unsafe, as you have to look at the screen while using its many functions. Give me back the rotary wheel. Rear tires worn out in 24k km. Stupid alignment. Re aligned. Better now. Wallet bled unnecessarily. Steering wheel heats unevenly and slowly...I will get it checked out. Frequent messages pop up (typically 3 in a 20 mile trip) saying that one of a dozen features is not working. Cancelling these messages keeps me busy and alert. (Is this an M-B safety feature?) The very worst message says that radar sensors are dirty (Which they are not) and shuts down cruise control and blind spot monitors. This sometimes happens in 1 mile of travel, or maybe 40 miles. The book says it is caused by the radar not seeing another vehicle and to pull over and restart the motor. I drove to Fairbanks AK and cruise worked about 1/3 the way. In short , "I love it, but".