Total Life Savers! Model Service Department.
December 3, 2018
Not enough laudations for the Service Department. Visiting from St. Louis. Pulling out of a mall at 4:00 pm on a Saturday the "Check Charge Service" light comes on my TL dashboard. We drove to a nearby Acura dealership. I walked in and explained, family in tow. The dealership's management staff basically shrugged and directed us to an auto parts store down the road. Replaced the battery and warnings were still on. That night I went On Line and found an Acura chat site. An empathetic presence that proved very helpful. Shortly after the chat I received a call from Larry Jones, the service manager at Columbus Acura (in Dublin, OH). Just his call was reassuring on a Saturday night. It was clear we could not drive home to St. Louis the next day as planned. Larry and I texted back and forth on Sunday and he directed me to bring our TL to the Service Department first thing Monday morning. We packed our car and got to the dealership at 6:45 am. At 7:15 am Chris Diglia welcomed us to his desk. He was fully briefed about our situation prior to our arrival and led us to the waiting area. A receptionist (I forgot her name - very nice) set us up with coffee and we ate our breakfast in the waiting area. In 45 minutes Chris presented us with a multi-point check report and informed us that our alternator was not functioning. He gave us the quote and a 90 minute length of time needed to replace our faulty alternator. Our car was received at 7:15 am for an expedited repair and we were on the road back to St. Louis at 9:24 am! EVERY member of the staff that dealt with us were attentive, welcoming and comforting. The entire company exuded professionalism and confidence. If we lived in Columbus we would purchase a car from Columbus Acura if for no other reason than the service department and the positive vibe elicited by the staff. Additionally, as we occupied the waiting area, we witnessed other clients being treated with the same attention, respect, transparency and professionalism as my wife and I. To us this appears to be the norm. Thank you Columbus Acura for reminding us that there are businesses that do welcome the stranger. Among the good family memories associated with our trip, you will be mentioned as another positive experience in Columbus, Ohio.