Juan Torres was especially helpful in my recent purchase of an Acura RLX. He displayed great knowledge and patience as I pondered my purchase. His experience from working his way up through the company helped my comfort level. The friendliness of Juan and the entire team was a good experience.
Juan Flores is the man. My family got our first Acura here years ago and it was about time that we went back for another one. My parents primary language is not English, but Juan was very patient and flexible with the process in helping us get a deal done. I had the opportunity to speak with him on the phone and he was extremely professional and courteous in trying to help us get a deal done.
Once we were able to hash out the details we were extremely satisfied with his efforts and professionalism. He is very knowledgeable and the rest of the staff was extremely friendly as well as I was able to speak with all of them. Thanks again Juan!
My experience with McGrath Acura did not start on the right note but Cristian Dumitrascu (Sales GM) and the service team worked with me until I was fully satisfied. They took my unpleasant experience and completely turned it around and made it an Acura one! Thank you!
I have been looking for a used car for quite sometime now however, no other dealer has come close to my experience to this dealership. I was with Juan, he was very nice and friendly and super helpful he was able to find the perfect car for the perfect price! Go see Juan Flores if you need a car.
First, Jorgen was a good sales rep. Online, the car appear to be exactly what we were looking for with a fantastic price. We showed up in the car had almost 2,000 more miles than what was listed on Cars.com.
We looked over the mileage and had it inspected at the Ford dealership. The car had some issues that indicated that it had been driven pretty rough for the mileage and it was CANANDIAN. Ford does not honor the same warranty for Canadian cars as it does for American cars. The specifications required for each country are different! Prices for Canadian cars are also cheaper and retailers can sell for a higher markup.
Though Anthony seem like a great person to go hang out with at the bar, he wanted to pretend like there was no difference between Canadian and American Ford warranties, would not make any price concessions for the increase in mileage then what was listed online and flatly stated that he was quite excited to be able to drive the car for a few more weeks until it sold.
Bottom line, do some heavy research and make sure that you are prepared to walk away if necessary.
My salesman Erik Cardoso was very informative about the history of the vehicle and was very fair in negotiations of my trade in vehicle also. Would recommend Erik to my friends who are looking for a vehicle.
I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.
We went there with high hopes and weren't disappointed!! Sebastian was fantastic and did everything he could to make this buying experience a great one, THANK YOU. Patrick, lives with sponge Bob under the sea, the finance manager was phenomenal with helping out and not breaking our pockets. Thank you Muller team!! Keep up the great work, and always keep that personality!!
I have never had such an amazing sale person ever!! He is one of a kind and made the whole process so easy and pleasurable. You usually stress out with buying a new can but with him ZERO stress. This was just a great experience and it???s all do to him! Thank you!!!!
Had excellent service purchasing from Muller a few year ago when we purchased a new TL. When ready to trade in my old SUV for a new one, I researched a lot of different vehicles. Ultimately settled in the RDX. Lance, sales rep, was not only low pressure, but took a lot of time to thoroughly address all our questions. We were very impressed by his professionalism. We bought the RDX over My second choice who offered us an overall better deal.
Lance was Friendly throughout the sales process. He always took the time to answer any questions I had. He is Extremely knowledgeable in all of the Acura models and helped me decide between the new ILX 2019 model and the 2018 Model. After the sale Lance took the time to set up my new ILX going through all the settings and syncing my cell phone. He introduced me to the service managers and explained the maintenance procedures. I love my Amazing New ILX and the personal attention that lance gives either through Email or Phone, he is always there to answer any Questions. I am very satisfied with everyone I had the pleasure of dealing with at Muller???s Woodfield Acura!
Lance was the ultimate professional throughout the sales process. He always took the time to answer any questions I had. He is extremely knowledgeable in all of the Acura models and helped me decide between the new RDX model and an MDX. After the sale Lance took the time to set up my new MDX going through all the settings and syncing my cell phone. He introduced me to the service managers and explained the maintenance procedures. I am very satisfied with everyone I had the pleasure of dealing with at Miller???s Woodfield Acura!
Visited several Acura dealerships in WI and IL; definitely a top dealership around! Everything you could wish while you are shopping for a car! You won't regret stopping by, even if you don't buy a car (but we did :-)
hello, I received amazing service for Robert. Im very happy whit my purchase.He did very good job expain me hech datail in the car. thank you very much,YOU guys need more people like him.
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