Came in to replace battery and service rep or supervisor, (not really sure), was very quick and courteous. I was out with only 15 minutes or so. I love how you don???t need to make any appointments for any service.
Not enough words to describe the kind of professionalism Mr. Ron and Mr. Scott had for my wife and I, by helping us get into a 2019 RDX . The entire process was lightning fast, while maintaining the highest level of customer service and customer satisfaction. They made it a mission to go above and beyond by covering all questions and concerns we had during the purchase of our vehicle. At Acura Of Pembroke Pines you will find the best staff of professionals willing to help you every step of the way.
Scott provides great service and very informative. Used to go to Lexus of Kendall but Stop going do to overcharging me when they were not supposed to. Made a switch to Lexus of Pembroke and great service so far.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Mark Epperson was extremely helpful throughout the whole process and very knowledgeable. He made the purchase incredibly easy and quick. Best buying experience I've ever had at any dealership. Even after purchasing my 2018 S3 he still makes sure I'm well taken care of. Even though Audi Fort Lauderdale is about 30 miles away from home, I will continue to go there for all my vehicle services. Everyone I've encountered at Audi Fort Lauderdale has given me nothing but outstanding customer service. Will highly recommend to anyone looking to purchase/lease a Audi. A+++
Recently purchased a 2016 Acura ILX from Acura Pembroke Pines. Great experience with sales associate - Mr. Ron Comrie - he is very professional and followed up on extras even weeks after the purchase was complete. If you go to Acura Pembroke Pines, I highly recommend Ron Comrie.
I visited Rick Case Acura because I was looking to lease a 2018 RDX. My salesperson was Kimberly and she exceeded my expectations in her knowledge and willingness to deliver great customer service. She provided a proper presentation that allowed me to understand the vehicle's features. I decided to do the lease and then comes the hard part for me and that is the negotiation. Kimberly and the Sales Manager were great to work with and assisted me in getting a good deal. I picked up my RDX the next day and the process was smooth. I was introduced to my service contact person, the service manager, and the cashier. I could not have been more pleased with the entire process
Absolutely splendid experience at this dealership. I was having a hard time deciding upon which car to buy, as it was my first experience with car dealerships in the US. Running into my salesman Ron Comrie proved to be a blessing in disguise. His professional demeanor, understanding nature, and excellent communication skills made me stick to my decision of buying an Acura and I wouldn't have done it any differently, had I another chance Also, the management and the staff were an absolute delight to deal with. It was an extremely smooth ride from selecting the car to getting it in my hands. Remember to ask for Mr.Ron Comrie, he will get you a great deal! Thanks again Mr.Comrie!!!
I have driven German cars as my vehicle of choice. I decided to stop by this dealer to look at what Acura had to offer. I can truly say my experience with Ron Comrie and the service and professionalism he gave was the selling point for me. He was the first one to greet me while a walked through the doors. He even relayed my message to speak to someone else who I was referred to. I am glad Dino selected Ron to show me what Acura had to offer. He listened to what I needed and wrote down what I was requesting to get a deal done. He knew what was important to me and at the same time was friendly and easy to talk to. He even has his folder with his background and his family on his desk. This was very impressive as I am a strong family man myself. He knew what caught my eye and what I liked. He never strayed one second on down selling me or getting a less equipped version of what I desired. I was honest with him and he in turn did the same for me. I can strongly say without a doubt that I will consider getting another Acura based on my experience with my TLX Aspec so far and it is because of Ron Comrie why this was possible. Thanks Again Ron! Excellent job! Excellent car!
Traveled all the way from Tampa to Miami Acura (4 hours) to get a good deal on a certified pre-owned 2015 Acura RDX with very low mileage. J Sanchez contacted me within 10 minutes of my email request and the very next day, less than 24 hours, I was the owner of the vehicle. He answered all my questions professionally, and was very pleasant and patient with me and my husband. Very knowledgeable for his age... No regrets on the long travel as I made a good purchase and also enjoyed every minute of my ride back in my new RDX. Thanks Sanchez, you're the BEST!!! God bless you :)
My experience in this dealer has always been great but yesterday I took my car and they surpassed their customer care, seriously I was treated like family. Sari Medina and Lenny who check out my car to estimate what was wrong with my door. Honestly they explained everything so well, I know this is going to sound crazy but there was nothing wrong with my door and I was not charged anything. I have never had this happen where there is so much honesty in a car dealer. I highly recommend this Acura dealer, you can't go wrong. Thank you for your kindness and customer service.
Our experience with Rick Case Acura, specifically Suleiman Sheikha was exceptional. The dealership in general was friendly and efficient, and our sales consultant was pleasant and courteous. We would definitely recommend him for the treatment received.
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