We had been checking out cars for weeks and I was starting to think we would never find the car we wanted. When we walked into Sutton Acura it was a perfect fit. The salesman Mason was able to answer all of our questions and the Sales Manager Warren took the time to show us the vehicles clean CARFAX, in-house service records, and comparables for our trade-in. Most dealerships try to pressure you into making an emotional decision, but we asked lots of questions and in the end, the car and dealership sold itself. They even gave us a complimentary free first oil change/servicing and were able to give me a loaner vehicle even though I hadn't remembered to call ahead and reserve one. I'm blown away with the level of service and look forward to sending friends over to Warren and company for their next car purchase.
I've owned an Acura from 1991 to present and I've dealt with Sutton since I moved here in 2006. Lee is the one that has always treated us right. We downsized a little too quick when we purchased our RDX. We're looking to go back to the MDX but we want the right one. We'll keep looking and if/when we find one, we're ready to purchase. Sutton has always done us right so that's the main place I'll be looking.
Sutton Acura is an outstanding dealership – there commitment to my overall customer satisfaction has been unparalleled. If you are looking for a dealership that will take care of the customer – look no further. They stand by their vehicles and will ensure a positive buying experience. Initially we had a matter that needed some personal attention. Sutton Acura carefully listen to my issues, responded in kind and went “over-n-beyond” to ensure I was happy with the resolution. This type of dedication to customer service is indeed exceptional and not lost at Sutton Acura. My personal gratitude to the owner Carlton Sutton whom defines professionalism; I cannot say enough on how he took care of my issues and turned around a potential negative experience into one of the most positive transactions I have ever experienced.
I was shopping for a newer car online when I came across one for sale here at Sutton Acura. The car was in my "top three" list, looked good in the pictures, and had a clear carfax. So I took a trip from Tallahassee up to Macon to buy the car. I'm glad I did. The car was very clean and priced right. The salesman, Hugh Paul, was personable and easy to do business with. The rest of the staff that I dealt with were also friendly and professional. Overall a very good buying experience.
bought my first Acura with Sutton Acura 6 years ago. The service department always takes care of me and is very professional and the facilities are beautiful. I was in for an oil change and decided to look at some of the new ILX. The representative was knowledgeable and easy going. I bought the car and love it. I highly recommend this dealership.
I bought my first Acura with Sutton Acura 6 years ago. The service department always takes great care of me and are very professional...and the facilities are beautiful. I was in recently for an oil change and decided to look at the a new ILX. The representative that helped me was knowledgeable and easy going. I bought the car and I love it! I highly recommend this dealership.
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