Great car selection, not the best customer service
by Joe from indy
December 11, 2017
Searched for a car online and went into the dealership knowing exactly which new car I intended to buy. Great facilities and inventory. However, it's clear that the staff isn't used to seeing folks of different ethnicities. I received several pointed questions asking where I was from, comments on my accent, and questions about which languages I spoke. All of which were quite comical as I was born and raised in Indiana, with parents and grandparents also from the Midwest and have the most "Hoosier" accent around. Ultimately I was able to ignore the rude comments/questions but left wishing I had given my business to another dealership. But the deals at this location are much better than the ones on the north side, so that was the ultimate decision-maker. North side treats you right, but the south side is better value in terms of cost.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Highly recommend Bert, had a wonderful experience buying my Acura. Bert was professional, no pressure and answered all my questions and was very patient with me. I have purchased many cars in my lifetime and this has been the most pleasant experience by far.
I purchased a 2016 Toyota Avalon with 7k. After a week I discovered some damage to the under carriage. I know we did not cause it and rather than being defensive or questioning the issue, they resolved to repair the damage at no cost. The customer service and repairs were excellent and dealing with Richard the used car manager was easy and pleasant. I want to thank them for their professionalism and excellent customer service. I would highly reccoment them to anyone.
Chris was a very helpful salesman with great follow up. When I realized that the car I was there to see was not a good fit for me, he asked good questions about what I was looking for and made other vehicle suggestions that would match my needs. His follow through via phone and text message was thorough and helpful.
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