I have been taking my 2008 Honda CR-V into Ray Laks for service since I purchased it new. The latest was for diagnostic for problems with warning lights coming on and off and the "D" light (drive light indicator) flashing. They found an extra ordinary irregular problem with the main control module. Since I am on a very limited income as a retiree, they help me with the amount it cost for the diagnostic. Nevertheless ... when and IF I am ever able to purchase a new vehicle, it will be from Ray Laks Honda.
I worked with Gene P in October of 2016 to purchase my new-to-me 2013 Audi Q7 TDI from out of state. He was upfront about everything. We were able to quickly work out a deal that was fair to both parties. I was not charged any unusual fees or anything which is also a positive. I took possession a few days later. I would recommend that you do all of your homework on your desired vehicle beforehand, work out any logistics and bring your own financing. It seemed, to me, to make things easier on everyone. Would I recommend Auto Holding to a friend or family member? Yes. The inventory, according to them, seems to be pretty fluid. So, I would also recommend that they be ready to buy if you see what you want in your price range. Their mission is to move cars, not play around with people. That’s not a slight against them, but advice to the potential consumer.
We have purchased our second Acura from Montgomeryville Acura and it is always a great experience. We began our car hunting at Sussman Acura (Jenkintown) because this dealership is closer to home. However we were redirected back to Montgomeryville Acura by very poor and dishonest service. In MA our sales representative Neil Hewitt is the absolute best! We wanted to purchase 2018 RDX Technology/AcuraWatch package car, but this car was not in stock everywhere. Even a representative from Acura headquarter had to confirm the absence of this model on the market. Without any pressure or false promises, Neil kept us informed about all possibilities of getting this car. The price that we got here was the best and no one could beat it. No one!!! Finally we got a phone call from Neil and he said that our car will be ready in a few days. When we came to the dealership the car was waiting for us. With a great patience Neil showed us all features of the car, installed options that are right for us. We would like not only to thank Neil but highlight his exceptional seller-customer qualities. Dear Neil, thank you very much! Montgomeryville Acura team, thank you very much!
Shawn Haggarty at Speedcraft Acura, has a wealth of automotive knowledge relative to Acura and other make cars (pros, cons, history of model improvements). Better yet, he takes the time to understand the customer’s desires and quickly narrows down the options that match from Speedcraft’s new or pre-owned inventory; saving you both time and a lot of aggravation. In my case, following a disappointing test drive of a vehicle I thought I wanted, he was able to guide me straight to my dream ride. His professional, low pressure approach makes the car shopping experience a pleasure.
40 years buying cars and this was best dealership experience
by Challenger Don from DealerRater.com
November 6, 2018
4.8 (444 reviews)
Malik is a very friendly and informative auto sales rep. There was zero pressure to buy a vehicle and he had much professional courtesy. He will go out of his way to make sure a customer is 100% satisfied prior to purchasing a new or used vehicle. Malik's manager Tim will do his best to provide the best deal based on a customer's requirements, monthly payment or overall price range. The senior management in charge of incoming trades spares no expense when servicing those trades. New tires and brakes are supplied even if they pass inspection by a small margin. They prefer 100% customer satisfaction over trade-in costs to resell. All scratches, nicks and small dents are repaired to perfection. The interiors and exteriors are detailed to perfection. We purchased a 2012 Mazda CX-9 with 53K miles over Memorial Day weekend. Crown agreed to repair every small interior and exterior flaw my wife and I found on the 5 year old vehicle. The work needed to wait a couple days for the shop to come back from holiday. Crown delivered the immaculate vehicle to our home which resided 1 hour away in Spotsylvania. The SUV arrived looking like a 2017 CX-9. We were so impressed with Crown's sales and service, we went back to purchase a 2015 Dodge Challenger R/T two days later and were met with the same consistent dealership team and resulting purchase. I detail my own vehicles and I've taken care of them meticulously since receiving my license 40 years ago and I've purchased many new and many used vehicles over that time. I can't write a good enough review about Crown Acura or the employee's they hire. PERFECTION!
Both the sales team (Scott) and service team (Cam) are wonderful. Scott got us an excellent deal on a 2017 MDX Advance series and Cam got my 2006 RL serviced perfectly so I could pass an inspection. Can't wait for the 2018 TLX to come out for our next Acura. Daughter loves her 2016 ILX Tech seris too. Finance team is the best around. Overall a great team.
I had been visiting Acura dealers in the Carolinas since the 2019 RDX was released. Hands down this is the BEST experience I had out of the 4 dealerships I personally visited. I went to the Crown Acura website to see available inventory. On a whim, I chatted with the internet specialist but wasn???t ready to give my phone number and figured I would give my email to communicate electronically. Didn???t think mich of it and went on with my day. JR Koregay, Sales Manager , emailed me and was very pleasant. He told me the best incentive he could do and did not give me ???ALL the reasons why that was the best he could do???. We emailed a few more times and he stated that Crown ???would be rhere if I ever needed anything???. At that point, he had my phone number on my email signature. I kinda assumed I would here from him via phone but I did not. He respected my wishes of communicating electronically. Two days later I recurved a text asking if we could communicate via text Again respectful. At that point, I chose to drive the 2 hours to visit the dealership. I was still prepared to walk away without a new car if I could not work out a fair deal. Upon arriving at Crown, I was greeted by Brett Forcini, from New car sales. They had the beloved RDX at the front and he quickly assisted me in test driving , negotiating my trade and ultimately purchasing the car. . Brett treated me with respect and valued my time spent in the dealership. I appreciated his personality and Never felt pressured while I was at Crown. If you are within 250 miles of Crown Acura, it is worth your time to purchase an vehicle from them. I am a female that went to the dealership on my own and always felt respected and valued. I highly recommend this dealership, especially JR and Brett. They are both FANTASTIC!! I will definitely refer people to them and 100% buy another car from the two of them!
I'm a very particular type of car buyer. I do way too much research, and most times, I know more about the car than the salesman I'm dealing with. I ask too many questions and I second guess EVERYTHING. As such, this is my SECOND TIME dealing with Chad at Flow Motors. He answers every question, and even though car buying can be stressful, he always finds a way to make me laugh. Traci was the sweetest and kept me informed about the entire process. My car had to be ordered, and when I finally took delivery, she just laughed as I danced around it and gave me the biggest hug. Chad and Traci are honest, upfront, and hardworking. They have a customer for life and I will make sure to tell everyone I know that a trip to Flow is important if they are in the market for a vehicle.
I had to have some repairs performed on my vehicle as well as an active recall that needed to be taken care of. I always use online services when possible and it frustrates me ENDLESSLY when places offer online scheduling and do not utilize it when I arrive on-site. This location, however, treats the online scheduling just as they do telephone/in-person scheduling (as they should), and I arrived on time, was greeted by name, and everything was taken care of. The facilities are excellent, there is a Starbucks machine, free water to drink, snacks, and a very comfortable lounge area. If you have to have service performed, there is nowhere else that I would recommend. This is by far the best customer service I've received at any dealership and I wouldn't hesitate to visit again. It says a lot that I would consider purchasing future vehicles here just due to the service I've received. Note: I did not purchase my vehicle here, I merely had service performed here!
Napleton's Arlington Heights Chrysler Dodge Jeep RAM Review
Napletons in Arlington Hts is Awesome & Kim Kehl 2
by Jen from Buffalo grove
November 6, 2018
4.5 (2670 reviews)
Plan on buying a car from Kim Kehl , he's a super nice sales person and patient...save yourself time and trouble - ask for Kim Kehl. We love our car & Kim too!
Ronnie provides the combination of a sincere love for Mercedes-Benz, an inexhaustible knowledgeable about the product with buying options, and (my personal favorite), he's a really likable guy! There's no pressure or anxiety with Ronnie & you don't get a sense that he needs you to do anything other than what you want to do for you and your family. Buy or don't buy, he's content to represent the Brand and ensure that he's addressed every question you present to him. My visit to Mercedes-Benz of Columbus was easy going! It was literally Easy Going there to meet Ronnie, and to use the information & test drive to make a viable, well-informed decision about my purchase. I Found the Trifecta: love for the product, knowledge of the process & peace of mind... Thanks, Ronnie & Thanks Mercedes-Benz of Columbus!
Went to look at the models and ended with a TLX Acura! Excellent service and our salesman Mr. Irwin Baker was very friendly, professional, experienced, reasonable and gave us the best of deals! Thanks!
Always professional and courteous. These folks know what they’re doing and they do it with a smile. We will be purchasing our next new vehicle from Auto Nation Acura!
I just began my search for a new car and wanted to get more familiar with the Acura RDX to help me with my decision. I was expecting to be brushed off by the salesmen, because I was upfront with my intent of my visit. However, Chris Hefke was very kind and took his time showing me all about the car. He was very knowledgeable and I really appreciated his help. The new RDX is beautiful and drives like a dream. Although, I did not purchase a car today I will definitely be back when I am ready.
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