Used Acura TLX for Sale in Annapolis, MD

In my experience with Criswell Audi Pre-Owned, and their Sales Manager Alan Hannon and Salesperson Al Mayas, provides an overall ownership rather making the customer feel they are just selling cars. Alan and Al operated as a team to work through selecting the right pre-owned Audi within our requirements, desires, and budget. If my salesperson, Al Mayas, was not immediately available I was given Alan Hannon's direct number to discuss any questions I had prior to the sale. When it came time to finalize the sales transaction Al ensured it would go as quickly as possible upon my arrival at the dealership by having the car cleaned and prepped, the paperwork ready, and having arranged with Finance to get everything processed. Then, Al spent as much time as I wanted going over all functions of the car (including all menus in the MMI, setting up the cell phone and directory, and getting the Sat Radio activated). Al followed up the next day to check on things, had the dealership call again within the first week, and then called a few weeks later to ensure all was still going well. A month later I stopped in the dealership and Alan Hannon asked again how things are going, and did I need any additional "tutorials" on the car functions within the MMI; and actually wanted to check the menu settings to make sure it really was set-up the way I wanted it to be. I bought a 2013 A5 Quattro, but the level of customer service and desire to ensure I was having a true ownership experience is usually reserved at other dealerships I have experienced on newer, more expensive vehicles. So, this is why I'm happy and consider Criswell to be providing an overall ownership experience.

this car has really meet my expectations very roomy and very comfortable ride, has a lot of leg room in the front and back, the passenger front seat lays back far enough to where I lie down and sleep while on a long trip, after driving the Oldsmobile Alero for 13 years and some other cars in the past that I've own, this car is by far very much I like and will never go back to another model and I am now an Acura girl. I love all the features and technologies on the Acura TLX.

drives and looks great wish i went with the all wheel drive version but FWD is still very good in the snow and v6 offers great performance

Great car all around and the SH-AWD. Is great! I also got the tech package with the great stereo also a must. I had silver, grey metallic and black in my Acura’s lately!

On Saturday, April 9, 2016 met up with salesperson Ali, Our intention was to just look at a truck but we ended up driving off the lot with a Ford 150. We couldn't resist after reaching the Finance office. It was a nice experience in there too. Thanking everyone who was involved with the process!! You are truly Awesome!!! The Whaley's

Very nice ride, quiet. Excellent amenities and conveniences and also other things that I enjoyed very much. If the Homelink was easier to program I would be happier, but other than that, a good car.,

I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾

Love this car, fun to drive but still reliable and practical. Good gas mileage. The V6 is super fast too. Love the different drive modes.

I had a wonderful experience at Academy Ford. The saleslady, Ashley, truly listened to me when I told her what I wanted and she guided me to the right car. She had a lot of patience ! Because of Ashley I ended up with the car I truly love :)

I’ve had a few Acuras, some purchased and some leased. This one is a lease and I plan on keeping it. It is gorgeous and roomy. It has great features, but most important, it has the reliability I depend on. I love this car.

We went to Sport Honda in the afternoon on February 6 to inquire about buying our 2014 leased CRV. The salesman we met was TJ Troutman. TJ also helped us to consider leasing a 2017 Accord 4D EX. With great assistance from TJ we walked out of Sport Honda in the evening with a new 2017 leased Honda Accord. We are very happy with the performance of the Accord. We would like to let you know that TJ was largely responsible convincing us to get the Accord. He certainly is one of the best salesman we ever dealt with. When it is time to lease again in three years we will be very happy if TJ is there to help us. And when we have questions, TJ is right there to help us. We will certainly recommend friends to look at Sport Honda and especially go to TJ to provide them with excellent assistance in looking at the right car for them.

This is a great car and it's my 4th Acura TL since 2006. The Car is reliable and great during the snow. The service Department is great also

I have owned 2 Honda's prior to this Acura. Honda engines are so reliable that I will never own anything else. Great gas mileage for a 6 cyl. I have owned it for almost 2 years and I am very satisfied with this purchase.

I was referred to Anthony by my best friends mom. I was in a tough position with my 2003 Chevy Trailblazer. After speaking with Anthony he educated me by informing me that my Trailblazer was discontinued and finding parts for the vehicle would be difficult to find and more importantly it would be costly. He was correct however I love my truck and I don't want to change it but after looking at the overall cost it just makes since to utilize my approval and go pick up my vehicle... Thank you for educating me and being so patient with me.

We bought our Acura TLX one year ago. So far it has been everything I expected from an Acura. Other than regular oil changes, nothing else has been needed. It’s been a perfectly reliable car. We have the 4 cylinder Technology package which has been perfect for our needs. After a year and 16,000 miles, we still love the TLX. It was surely a good buy and we are very happy.

Although I didn't purchase a car from this dealership, my shopping experience was a positive one. I would recommend this dealership. My salesman's name was Larry. Nice guy, and easy to work with.

Acura raised there game with this car, powerful 3.5 liter engine mated to a smooth 9 speed transmissiom with lots of tech and safety features, nice growl to the engine with the multu cylinder management system to save you fuel. Very sporty looking car with a beautiful interior luxurious red leather seats with romote start. I love this car real eye catcher

The sales guy Anthony Hartwell did a great job. The car that I intially went In for was already sold but Anthony made it his business to find me another car. GREAT on price and so happy with my purchase.

Best car ever. Love the remote start, seats, comfort and power.The navigation, safety features , sound system and performance are superb. I feel that I'm in the most luxurious car I ever had.

Awesome overall experience. Had and have always a cool experience reason I returned again and again

Excellent look and style. Great performance in the 4 cylinder model...excellent fit and finish of this car. Great gas mileage and very dependable with the Acura name!

Very helpful without being over bearing. I was pleased with the selection

This is most reliable car for the money we spend.it looks stylist and interior is awesome.side mirrors sensing options is really excellent innovation.it is worh to purchase.

My husband and I leased a new RDX yesterday and couldn't be happier with the quality of service we received by our salesman, Jordan Bates. He is very knowledgeable, friendly and professional, and made the buying process very easy. I highly recommend seeing him when you visit Norris Acura West.

Very good car, bought because of reliability expectations . Great power, handling, comfort and love the technology in the car, so would highly recommend to anyone

Diane helped us get our flat tire fix quick without an appointment. The service was fast and friendly. Thank you to the Towson team and Diane for your kindness.

car has the leather seats with heated seats, the blue tooth options as well as phone calls, the LED's and jewel eye headlights which help visibility alot!!!!!, comfortable! and gas mileage is amazing!

I wasn't necessarily interested in buying a new car this summer, but my husband stopped by Heritage to replace a flat tire on his Ridgeline and stopped in to ask about pricing and offers on the Honda Accord Hybrid which I was in the market for. Bob Stroud made such a fair offer (taxes,tags, out the door) on an on-site Honda Accord Hybrid Touring, I showed up the next day to test drive it. When I arrived, Joe Nagel made sure I was comfortable, was fully prepared to take me for the test drive, and had prepared ahead of time to answer all my questions about the model and trim. Joe and Bob understood that the Touring offered more features than I was really interested in and offered to get an EX-L of my choosing shipped from another dealer. The price offered on the spot for the EX-L was reasonable and we agreed verbally on the price and financing knowing my current loan offers from elsewhere and positive credit score. When I showed up to sign for the car a few days later, the price and financing were exactly as offered. No haggling or messing around with sudden increases. Joe was prepared with all the paperwork he could prep in advance and took me for one final test drive so I could be sure it was "the one". My financing experience with Dustin Goodman was straightforward and although Honda offered the usual added warranties, etc., and Dustin explained the advantages (I did elect Total Loss Protection/GAP but not the added warranty at my own risk), Dustin did not pressure us more than necessary to add in additional coverage. I appreciated that the Manager and Joe Nagel both called a few days later to make sure I was happy with my purchase, answer any last questions I might have about the vehicle and check in about my overall car buying experience. Can't recommend Heritage Honda enough. My husband bought his truck from them in November 2016 and had such a positive experience, we knew it was where we should buy from when I was ready to make a purchase. Don't waste your time at other dealers. Start with Heritage.

This car is very nice but it take a long time to stop the car when braking ,plenty of room , I have the 2017 base model

I purchased my 2018 Honda Odyssey touring Thursday June 15 2017. My sales representative William Thomas was a pleasure to do business with. He listened attentively my situation and what I really need. I am so happy to know him and definitely I will have another deal with him again. I have already shared my positive experience with others. Thank you William! See you soon! Also, I would like to thank Dustin Goodman from finance department. He explained very friendly whenever I had some financial questions. DWFD at Heritage Honda Parkville ! DWFD ! (Deal with William and Finance with Dustin!)

Que grata experiencia ha sido probar al menos por un rato el Accura TLX. Su manejo, su potencia, su estilo deportivo hacen del TLX un auto para enamorarse. Uno tiene ganas de que el paseo nunca termine!

Lot of car for the money. Reliable,lots of options, a joy to drive.comffortable driver. Would buy another in the near future. Because of the styling, handling and handling.

I had my car serviced Monday, June 25, 2018. I had a 7:30 appointment and my car was finished by 9:15. Patrick provided an explanation of what was done - what work will be necessary at the next appointment and was very helpful in responding to my questions.

This is a great car to commute to work with the wheel-lock it makes it a more relaxing comfortable drive. It's great for going out with friends also as there is plenty of room and the seats are very comfortable.