Salesperson Deron was VERY good.
November 6, 2018
The reason I gave it 5 stars is because of the salesperson, namely Deron. He was as helpful as could be. I've bought many new vehicles (not all Hondas) since 1994. There were some good and some not-so-good salespersons, but I can honestly say that the aforementioned was the best.
Now this is a comment on Honda Inc, not Van's.
If this rating were for Honda in general -- not just Van's, I would have given it a "4". Deron made the difference. Honda's Owner's Guide is understandably terse, but the Owner's MANUAL is incomplete in several areas. The manual says nothing about a break-in period. I had to go back to your place to get a good answer where I got a great explanation. Also, my window sticker said my engine included "VCM". Nowhere in the Guide or Manual could I find anything about the "VCM" feature I bought. I went Online and found out at:
I still don't know the firing order of the cylinders. Granted, I'm an Engineer, but those items should be published for everyone. Right?
I also wrote this review on Yelp.