As always the friendliness and level of service was excellent. The work was done in a timely fashion and we were in and out in less than an hour. Also as always I do believe the level of service should be matched by a courtesy of vacuuming the interior--this is my only caveat to a great experience.
I wrote this email to Jerard Sweetwine today:
Hi Jerard -
You are awesome!
Thank you for all the attention to me and my Honda Accord these past couple of weeks! Your dedication, trust, commitment and service is well noted and admired!
Gratefully, Paul Binko
Easy, HONEST, understanding, LISTENED to my concerns!
Mike Thornton and Stan Wartzman were great in the showroom as well as Andy MacCord in F&I. Dan Reddish (and the Silver Team techs!!) in service is an honest, sincere, knowledgable tech I actually trust.
Went to see a vehicle and when I got there they had the car ready to be seen and test drive. I was quickly approved and they did there best to get me the best rates and into a new car. Most painless car dealerships I’ve ever been too. I highly recommend them, they are willing to work with any type of situation you may be in. The 2015 Chrysler 200 I bought is riding smooth with no problems.
My car buying experience at this dealership was excellent! The manager really looks out for your best interest. He went over and beyond to make sure I left with the car I really wanted. All the staff are friendly and personable. Overall, great buying experience. Would definitely recommend to anyone!
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
Robin always goes above and beyond. She makes you feel so welcome. She kept me informed on what was going on with my vehicle and made very good recommendations. I always ask to work with her. Thank you Robin
I have to say .. my husband and I had a wonderful experience buying our cars from Steve Cruz at Norris Acura. His knowledge of the vehicles and their incentives were a steal for sure! Thanks for the two beautiful vehicles we got to take home! Merry Christmas to us!!
BMW of Annapolis did not confuse their car dealership with a car museum. Arnita Wilson and Michael Fastman were great to work with and did their best to ensure the process of spending my hard earned money and getting something for it was easy.
I have never felt more comfortable with a service department and dealer. At the beginning of November my 10 year old/200k mile Honda started have major issues. I was able to get the car in right away and get a rental so I was not stranded. The communication from Fitz to me was amazing. I felt extremely knowledgeable of what the problem was and what it was going to take to fix my Fit. After a couple of days myself and my husband decided we were just going to get him a new car. I had my eye on a used car however the dealer was able to do some digging and recommend a far better car within my budget. The buying process was so incredibly easy. We were in and out in an hour (which was good because I had my kid with me.) My husband and myself love our new car and could not be any more thankful for the technicians and dealer that worked with us.
Excellent customer service, attention to customer goals, and fast and efficient process of purchase! Smooth and enjoyable experience overall. This is second vehicle purchased from Subaru Annapolis and both experiences were excellent.
We purchased our first Subaru vehicle at this dealership and we are very satisfied in every aspect. We were very impressed with our Sales Representative and with all the Staff. They are all courteous, professional and highly accommodating. This Subura facility is very nice and are looking forward to having our new Outback vehicle serviced here in the future.
i WAS VERY PLEASED WITH MS. VICKIE OUR SALES PERSON THIS WAS DONE VERY QUICKLY AND PROFESSIONALY, WE ARE LOOKING FORWARD TO WORKING WITH THEM AGAIN
THANKS FOR THE GREAT EXPERINCE.
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