Currently working with Paul Sarandos for some repairs on my vehicle. It has been a very stressful time and there have been a few mistakes made by both Al Packer's team and another Ford dealership. However, Paul Sarandos has continued to show the utmost professionalism and assistance with regard to fixing my car. Paul listens to his customers and strives to do whatever is possible for 100% customer satisfaction.
Thank you Paul and thank you Al Packer's White Marsh Ford for your assistance.
2017 Nissan Altima 2.5 S Review
Love it
by Jannispineda92 from New Jersey
May 12, 2019
5
My second Nissan, zero problems so far, great in Gas, dashboard is functional and easy to use, seats are comfortable. Trunk space is hugs, recommend it.
The last time I purchased a vehicle (7 years ago) I had a terrible experience with the dealership that I dealt. I was very skeptical on purchasing and dealership's promises. First, from the moment that I stepped on the website and then the actual property of AL Packer Ford (White Marsh, MD) I had an entirely different feelings. They all were genuinely caring about me not just about themselves. I set an appointment and then arrived early expecting to need to wait. I did not wait; although my original sales representative was busy, he immediately handed me over to one of his other sales representative, Patrick Hutchins. Patrick immediately hit the ground running with my wishes to test drive a Ford Escape. In less than 10-15 minutes we were on the road doing the test drive. Patrick answered all the many questions that I had. My time is limited so the fact that in less than a hour and one-half, I had all the information I needed, credit approved, and vehicle purchased in a true testament to both the Al Packer Dealership and my sales representative, Patrick Hutchins that the customer truly matters. I scheduled the pick up my new vehicle for several days later for my convenience late in that "chosen" pick up day. My schedule changed that I needed to pick up the vehicle several hours early then I originally requested. Again Patrick stepped up and checked with your service areas to see if my new request could be met and called me backed within 10 minutes to let me know that it was. I arrived and in less than 30 minutes, I was on my way with again. To Patrick and Al Packer thank you both for making a believer again in the purchasing of a new vehicle task. You have proven that it can be a great experience not one that I walk away with feeling that I have been victimized!
2018 Ford Explorer XLT Review
newest car I have ever owned and I really like it
by Kathy from Erie
May 8, 2019
5
perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.
Amazing place.very friendly.and knew their stuff.
Will be back in the summer to purchase..
Showroom is breath taking.cherri.chris.keith.
Sean..i spoke with.very knowlegable
Felt like i knew them for a long time..
I see you guys in the summer
2016 Mercedes-Benz G 550 Review
Heavy, durable truck
by MercedesBenzFan from Bentonville, Arkansas
March 30, 2019
5
Great truck for a small family. Handles exceptionally well in poor weather, and has enough power to have fun but comfortable enough for road trips! Also gets lots of looks
Purchased a 2004 Corvette August 2017. Took train from NY and drove to CT. I gave a 2000 deposit prior to my trip. I expressed that if vehicle wasn't what it appeared that I would get my money back. They assured me that they deal with a lot of out of state buyers. Car was excellent,as advertised and the rode test went great. Car was in the showroom when I got there. Plus they do all 50 States for the DMV!!!!!
2014 Porsche Panamera 4 Review
most reliable car i have ever owned and very fast
by Alicea1 from Hoboken, New Jersey
January 28, 2019
5
The car met my needs, interior leather is beautiful, plenty leg room in the front and back, and I am 6”03 very comfortable for me. The has the Launch Feature for tracking the car and records lap race on your video display. Car is comfortable and very fast for a sedan!
I cannot say enough wonderful things about Heritage Honda Bel Air! After a terrible experience (at another dealership), being told that my Honda CRV needed new brakes, new tires, new timing belt, all new filters, and an onslaught of other random things totall $4,000 I was beside myself!! I had purchased this CRV 2 years ago from another dealership and had dealt with Andrew Miller (the general manager) ??? he was so wonderful, I contacted him to ask would be it possible I that I needed all these things. Now when I contacted Andrew I was in Florida (where I live for 50% of the year) and I was about to drive 1200 miles home (to Delaware) and was terrified to drive my car. He assured me that since the last time I got the car serviced it was not possible to have all those things wrong with my CRV. I cannot say enough how thankful I am for Andrew (the general manager) I am sure he is so busy running a dealership, but he made me feel at ease and as if I was the only (crazy) customer he had to take care of. I made the drive from Florida safe and was met by Andrew upon my arrival at the dealership.. he introduced me to Chrissy (the service manager). The kindness, and professionalism did not stop at Andrew??? Chrissy was a total doll. Chrissy assured me that they would look over every inch of the CRV and take good care of me, and they did. Long story short, my CRV got an oil change and new tires and that is all she needed. Every person at the dealership was so kind, friendly and wonderful to deal with!!! I will continue to make the hour dive to have my car serviced at Heritage.. you can not put a price on honesty and peace of mind! Thank you so much Andrew, Chrissy & the entire Heritage Honda team!
2019 Lincoln Nautilus Reserve Review
A combination of comfortness and reliability
by Crazytiger from Birmingham, Alabama
May 16, 2019
5
This is the most easy handling car I have ever owned. Descent and elegant appearance, well proportioned width and height, steady ride and balance, and most of all - pretty and shinning rear view at night is very eye-catching.
Kudos to George Williams and Helen Silberman for providing superb customer service. They made our new car leasing experience one that will cause us to tell others about.
2014 Dodge Dart SXT Review
Great car!
by Cctoyo from Denver, Colorado
January 21, 2019
5
This car has everything I want in a car. Heated seats/wheel, touchscreen dash, Bluetooth, backup cam, leather seats, power mirrors, heated mirrors, and more! Also has a sleek exterior, pretty good on gas as well
My very first car financed it and finally have it paid off. Currently at 170,000 km and still going strong. Had many issues but thankfully hyundai had many recalls and great warranty. For example, car engine died and there was a recall so i got a brand new engine at 100,000km , other small recalls were the air bags and fuel pipe and sunroof. After 100,000 had to fix many parts like any old car but the recall and warranty really helped im hoping this car would last me another 150,000-200,00 kms before i get a new one. Would highly recommend Hyundai for longetivity, performance, service, and style.
I had a wonderful experience. Unfortunately, the car I wanted was sold before, I had the opportunity to come into the dealership. My salesman was wonderful and kept me abreast of the availability of the car. Based on my experience with him I would recommend this dealership to anyone that is looking to purchase a vehicle.
They have great cars with affordable price.The staff is amazing.they are helpful as well as friendly
2017 Nissan Altima 2.5 SL Review
Great Car
by Sweetsunyskystn from Smyrna, TN
May 14, 2019
4
I love it and would recommend this car to friends and family. It rides smooth and quiet. It's roomy and comfortable. Its push button start, not sure how I feel about that yet. lol
This car has plenty of leg room. I love the many different drive modes, for example, Comfort, Econo and the Sport modes. This the 2nd Kia vehicle I have owned.
Mr. Steinfein provided excellent knowledge and was extremely courteous. He kept me and my husband informed about the progress of our car throughout our entire wait. We have previously owned both a Mercedes and a BMW but decided to purchase a KIA based on some of our friends who bragged on KIA's high quality customer service. We now have bragging rights, they have the most honest and caring customer service and very knowledgeable staff.
2017 Volvo XC90 Hybrid T8 Inscription Review
Great luxury car
by Burt from Center Rutland Vt
April 25, 2018
5
Comfortable car to drive, and smooth ride. One of the quietest cars I have driven in 55yrs. This suv also has plentiful of power to spare a rocket ship.This vehicle is also a pleasure to own.
I was looking for an F150 all over town and then came across Koons. The communication was fantastic, Tom the General Sales Manager reached out via text, he was able to narrow down the vehicle, the specifics, and the payment before I came in, huge convenience! Derek the sales consultant helped with the paper work and test drive and Will the finance manager made the finance part quick and easy. Easily the best experience at a dealership, the team at Koons is top notch. Highly recommend!!!
2019 Ford Flex Limited Review
Hidden jewel!!! Best car ever!
by Tarag from Texas
April 27, 2019
5
Amazing seating!! Amazing technology!! Smooth ride!
People are missing out on not getting a Flex!! You won’t be disappointed! We ended up with a 2018 Ford Flex found on Cars.com
I took my car to Bob Bell Ford for routine service and because my check engine light had randomly come on, even though nothing seemed to be different/wrong with my car. Little did I know that I would end up needing $2700 in unexpected repairs/service. Robin (service representative I corresponded with throughout the process) was extremely helpful and pleasant; she made an otherwise stressful experience go extremely smoothly and positively. The work was done quickly (dropped the car off Monday knowing they couldn't do a diagnostic test til Tuesday, picked it up Thursday evening despite the fact that they found an additional issue after the initial repairs on Wednesday). I could immediately feel and hear a difference once I picked the car up. They did a fabulous job throughout the entire process.
2015 Hyundai Genesis 5.0 Review
Outstanding car, incredible value and reliability
by Christian from Mesa, AZ
April 18, 2019
5
Solid solid vehicle. It is well designed, incredibly comfortable and will most definitely age well. I'm so proud to own this Genesis. It has every bell and whistle that I once thought I could never afford, but this car was such a bargain, I'm still stoked that I was able to afford and own it. I don't know what else is there to say other than it is the best vehicle I've ever owned and I've owned quite a few (15 cars in 18 years). Buy this car, you will not regret it.
Tate Dodge Chrysler Jeep and Certified Used Cars Review
Brilliant Used Car; even better Brilliant Service
by Walt G, Ford owner from a Dodge Dealer from Cheverly, MD
November 5, 2018
2.6 (30 reviews)
My "new" 2013 Fusion Titanium is phenomenal: Clean, Like-New condition, Loaded. Dave Giddens, F&I manager, made this purchase the easiest and friendliest car buying experience I have ever had. Not only painless, but pleasurable. Why? Great price, great value with the manufacturer's warranty, and a clearly stated, professional, and respectful process from the time I sat down, through getting the tags on my freshly detailed car (thanks, Rick). Joe Holden, my sales rep, was as friendly and forthcoming as could be. Even Desmond, the rep who invited me into the dealership, was amazingly positive, professional, and polite. All-in-all, I'm a very pleased buyer with a car of a quality-level I did not expect I would get. Highly recommend this team.
2010 Toyota Tundra Grade Review
Reliable truck
by Jeff from Sk canada
December 12, 2018
5
I’ve owned this since new very reliable have from Vancouver island to Newfoundland twice with no issues. I have about 200,000kms or 150,000 miles done the regular maintenance and shocks and third set of tires which I consider very good.
Bennie and Josh were very honest and helpful. They also understand that bad things do happen to good people. Thanks guys.
2007 Ford F-150 STX Review
My next "new truck will be an '04-'08 Ford as well
by The OriginalCT from HOUSTON, TX
April 29, 2019
5
I'm a born Chevy guy. Always have been. Its just that when I was shipping for my current truck, I tried 5 dodges, 5 chevys and 5 Fords. The Chevys were limp wristed jokes, and the Dodges rattled like shopping carts. Thus, I ended up in an(2006) XLT Lariat, Supercab 4x4. I think that was 2011. Just some disorganized thoughts:
1-its now 2019, and the only thing on the truck that failed for reasons other than extreme abuse and/or neglect just happened. Its this silly little oil filter gasket. Ive got the same fuel pump, alternator, etc. I've blown up the transmission and broken many suspension components, as I have always carried #1,000 lbs of tools with me, and never take them out of my truck. Couple that with the incredibly bad Houston hopscotch motorists(Jam on the brakes.Jam on the gas, repeat) that I've got to drive through daily, and one would think that the truck would've ripped itself apart years ago. But no.
I've towed overloaded trailers 2 hours up mountains in Flagstaff, 4, hours down (red hot brakes-I had to remove my brake fluid cap to allow a small amount to boil out), then cross the desert near the four corners in 110° heat as quickly as I could safely tow 10klbs. If150 disc brake return springsve run it for 48 hours strait to use my power inverter during Hf150 disc brake return springsarvey, and the list goes on, and on, and on.
I have no reason too suspect that the meet ones have gotten worse, bit since the difference may be having a truck pay for itself once, as opposed to paying for itself like 5 or 6 times, I'm unwilling to take the risk. I wouldn't consider buying a newer or older version as long as this one is available.
Russell and Juliana Krupa, my new Service Consultant, took very attentive and effective care of me and my S Class MB. I recently referred a good friend to Russell who had had purchased his Mercedes on the West Coast. He was also delighted in the personalized care that he received. I consider this dealership outstanding!
2018 Mazda Mazda6 Touring Review
Great ride
by Sheila from Narberth, PA
May 4, 2019
5
I’ve had the car for a month and it’s been a great experience. Much better ride than the other makes I tried. Far more responsive and comfortable.
To put it simply, my Mother calls my Elantra, the "Spaceship".
And she's one used to driving Chevy Impalas, with more bells and whistles than one could imagine!
My Hyundai is automatic everything.
I love the shift manual option. (I prefer manual transmissions)
So this was quite a nice suprise when I found out what it was.
LOL! Something I didn't know about, and wasn't shown when I test drove and purchased the car. I don't think the salesman knew about this transmission shifting inclusion.
It's very Stylish, safe, dependable and a wonderful deal for my $.
My only complaint is the seats stain very easily.
Everything else is wonderful!
I totaled my 2004 GMC when the brake lines broke and we were left without a car. When we were on our way to Ft. Meade in our rented car we passed Per4mance Auto which I had done every day when I was stationed there. This time I noticed a GMC Yukon and we stopped to look at it. We met and talked to Terry Lancaster who told us it was sold but he showed us the other cars on the lot. None fit our needs so he had several more brought in. Some were interesting but were out of our price range or needed expensive repairs. When our lease ran out he sent a car to pick us up and take us home. He knew what we wanted by this time and went to the auctions to find THE car which he did-a low mileage, 2007, top of the line Chevrolet Tahoe with all the bells and whistles. He hit a home run with this one, it was in our price range and had every thing we wanted. They promised that they would finance any sale regardless credit. His finance guru spent a great deal of time checking for the best deal but no regular lender would finance the sale. After some soul searching and partial
funds from me they financed the sale in house. The sale price included inspection, taxes, license, title, a warranty, and written in-house warranty on repairs for 30 days and six months on tires. If you tried to buy a car recently negotiation results in the salesman going to the manager for costs or the price and other costs for approval, for every offer. Chances are that all the taxes, inspection, and title will be extra. If you want a dealer that will treat you like their most important customer and spend the time to get you the right car, give
Per4mance Auto a try, you will be gad you did. I Am.
2016 Hyundai Tucson Sport Review
A good solid SUV
by Joeb07095 from Woodbridge NJ
April 29, 2019
4
Dependable SUV. Ride is a little stiff but that’s not an issue. Handles well with some nice features. I bought this as a replacement for my 12 year old Tucson. This was a good choice from a reputable dealer. Price was right. I’d recommend this vehicle without reservation.
Very Positive experience buying used Hyundai at Annapolis
by Herve from DealerRater.com
December 3, 2018
4.9 (1857 reviews)
We bought a used Hyundai in Feb 2018 with Charles Meiklejohn. Great experience! We had a specific car in mind and called to make sure it was still available before driving an hour to look at it. Charles was very helpful, answered questions and made sure we didn't drive out there if the car sold before we made the trip to test drive it. He didn't pressure us at all and made us feel very comfortable. Although we knew the vehicle features, he took the time to explain and answer questions. We had one more car to check out at a different dealership - but again no pressure. He gave us his cell phone # and asked us to call the following day (since the dealership would be closed) if we wanted the car at Annapolis so he could be sure to hold it for us. We did the rest through email/phone and when we came out 3 evenings later, the car was ready and the buying process was straightforward. We drove an hour for the car, so Charles made sure things were ready and good to go! Will buy from him again and highly recommend him.
2019 Hyundai Santa Fe SE 2.4 Review
I’m very pleased with my purchase.
by CaroleK from Escondido, CA
May 14, 2019
5
My daughter always buys Hyundai cars she told me to should get a Hyundai when I was looking to trade my other Vehicle. I actually went on an APP and looked first at the vehicles for sale. I told the dealership what I was looking for and the color.
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