Had a mechanical issue with my Lincoln that developed during our trip from Canada. Dropped into Tidelands and they fixed 5he issue, checked the car for other issues and sent me on my way with a great feeling of assurance.... AY NO CHARGE! Thank you Tidelands!
To me the real hero at the Mazda autobarn is the service agent Juan Vargus. Juan is my personal preference, but he has me trusting anyone that works with me at Mazda Autobarn. I have owned three Mazda's. I've purchased two from Evanston Autobarn. The third I had overhauled and rebuilt by the autobarn team. I just recently got my wife in a Mazda. This is the store to buy your new Mazda or have it serviced! This guy has worked so hard on my behalf from the day I met him to give me the best quality care for my car at a fair price. I was so HAPPY with the repair. Juan Vargus and his crew's persistence helped me process an engine warranty claim. I would have given up on the insurance company that was avoiding my contract claim and just flat out paid all out of pocket for a replacement engine since I was driving a loaner, supplied by Mazda autobarn and needed to get rolling again. Juan acted as my advocate constantly petitioning the contract provider to inspect my vehicle and make a determination. His tenacity paid off for me, allowing me to replace the engine! He spent a lot of time seeking a good engine, in the end, he secured me a brand new engine! His relationship with other Mazda associates must be impecable, especially his top notch mechanics. Being so happy with Juan Vargus' service, I purchased a Mazda 6 from the Autobarn that I just love and will not allow ANYONE else to service my sexy beast 6! This guy takes care of all his clients this way, not just me. He responds to my service appointments request even on his days off, so I'm not left hanging. We should all hope he never leaves as Juan Vargus is the professional face of Mazda Autobarn Evanston, If you have a Mazda that needs service or looking to buy a new Mazda, call Juan. He is what all service agents should strive to be, going above and beyond for no personal gain, just the pleasure in being a professional beyond reproach. There are so many benefits from vehicle care at the Mazda autobarn that go beyond what you might need to visit them for, leaving me to trust the service and vehicle implicitly. Tom Loew 2006 Mazda 3 Touring 2008 Mazda3 GT 2014 Mazda 6 Touring (my sexy beast) 2007 Mazda 3 Sport (wife's)
We had a great experience here, we live about 1 hr and a half away but would go there again, professional, informative, relaxed, and helpful!!! Thank you Rhoy!
John, the service manager, is great to work with. Estimates are spot on and he will always make time to fit you in. I've been in for 3 different issues and the guys always go a great job. Happy to see Lotus has an ACTUAL dealer here in Chicago now. Game changer for owning one of these in Chicagoland.
I was first contacted by John Colon via a text message after responding to an ad on cars.com. We then schedule a telephone call.
John was professional, courteous and very knowledgeable about the vehicle about which I was inquiring. We concluded the entire transaction in less than two hours.
It was a very easy process and one that I would repeat again.
John Colon is a professional, courteous, enthusiastic and very client-focused person to deal with. He is thorough and follows up on all issues to ensure the customer satisfaction. The purchasing process was extremely smooth and the car is great! The dealership itself is set up nicely with a great showroom and administrative areas. I would highly recommend this dealership and in particular John Colon as a client representative.
Rolls-Royce Motor Cars New England, Bentley Boston, Lamborghini Boston, Herb Chambers Maserati and Alfa Romeo of Boston Review
Amazing Experience
by Ari from Boston, MA
November 6, 2018
3.3 (52 reviews)
I always love to stop in just to admire the cars. Everyone is always very friendly and I especially love talking with Louis Forti. He always shows me around and talks about all the different cars with me. Although he knows I am not a serious buyer, he treats me with the utmost respect and takes the time to answer all of my questions.
As a car enthusiast, I could not be more happy and thankful to have this type of dealership near me with the kind of cars and welcoming people there. If you are considering purchasing or just love to see wicked cool cars, I highly recommend you stop in and talk with Louis Forti. You will be happy you did!
If I could rate this review higher than 5 stars I would. Thank you Louis Forti and Lamborghini Boston.
We came in for routine maintenance and it turned out we needed a level 4 servicing (about a 10 hour job) but our appointment was at 3 pm so there was no way they were going to be able to finish before 7. They told me they would get as much finished as possible and then we could schedule an appointment for the rest at a later date. When doing the servicing they found that a couple of our tires were extremely bald. I had already known that and was planning to replace them but I appreciated them pointing it out. They also diagnosed a squeaking problem and filed a claim with warrantee (since it was a CPO car) for me! When I showed up to pick up my car the service representative was drenched in sweat. He told me that the detailing crew had left early so he personally washed and detailed my car himself! Everyone there is super friendly and unbelievably helpful!
by RED LINE SALES TRAINING from Seattle Washington
November 5, 2018
5 (14 reviews)
Did business with Roberto and he purchased a car from me. When I walked in I was treated world class. Offered a refreshment, given the right price for my trade in and it was a seamless process.
I look forward to buying a 488 next year.
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