I have had many GREAT experiences with the FIAT dealership and its excellent customer service. I recently purchased a FIAT 500L!!! I purchased my vehicle from the FIAT dealership in Annapolis, MD. The salesperson Karla Paine and Travis made my car buying experience personable and relaxing. I came into the dealership three times to car shop and each time Karla treated me with the same helpful and personable personality as the last. I never felt pressured to buy! I was able to purchase my dream car and ABSOLUTELY LOVE MY FIAT 500L!!!!!!!! I also sent my little brother to the service department of the dealership to get an oil change about a month after I had my FIAT 500L. Instead of simply changing my oil, the service department called me and told me that I did not need an oil change yet and they didn't want me to waste my money getting one before the time that I needed it. OVERALL FANTASTIC DEALERSHIP!
When our old car was totaled we needed to buy a new one quickly. We wanted something similar to what we had already in size and cost and were thrilled to find Karla and Marie at Johnson's Fiat. Karla introduced us to the Fiat 500, showed us several optional models, took us for a test drive, and explained its many features in a very friendly manner. The Fiat 500 definitely met our needs and expectations and these two ladies made it seamless for us. When Karla had to leave for Mexico, Marie took over and could not have been more gracious. We had not bought a new car in 11 years and past automobile purchases were often tedious processes and not so much fun. Not so with Karla and Marie. Their friendly, non-pressure approach was most appreciated and a good sign of change in the auto sales profession of the past. They answered our many questions and got us into just the right car. Johnson's Fiat dealership is well-run, has a spotless showroom, convenient location, a large inventory of cars, and very focused management.
Met a sales rep named Marie. Wonderful personality and very helpful in our purchase. Marie took the time to take us on several test drives and found the car we were looking for. The dealership had great prices and was very friendly. It did not take long to purchase a car. Also they are very convenient to get to. Marie was great.
This dealership is a great place to purchase a Fiat or have it serviced. The staff are super friendly and great to work with. Mike Moser in the Services department is great to work with when you need to have your car worked on.
Love the youth, energy and fairness of the dealership. Love the cars, and the showroom'dealership has finished its renovations, so it looks first rate. My 500L and My 500cPop have for the most part been bullet proof, but the service department always goes out of its way to fix even the most minor complaint and they're timely about it. If the chip needs to be flashed or upgraded, you get a call from the service manager, not a post card. Buying is a straight up, straight forward proposition. No bad hair pieces or comb-overs.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After our test drive and deciding to purchase, we went in after work and were back home by 8 PM - negotiations, sale, tag transfer, everything! Felt like we got a fair deal without high pressure...will return for maintenance...very pleasant car buying experience. The only reason I gave 4 stars for facilities was because they were in the midst of construction at the time.
I got off work at 6, and went to Fiat of Annapolis not knowing that they closed at 6. The gentlemen let me in, were very kind and prompt about answering my questions, and letting me find the vehicle I wanted. After looking at a few cars, I set my ights on a 500 Abarth and even though it was already 2 hours since they were supposed to close, they helped get me into the car. Their service is outstanding, and I wouldn't hesitate to reccomend them to a friend about buying a Fiat.
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