New and Used 2020 Alfa Romeo Stelvio for Sale in Owings Mills, MD

I'm always nervous when purchasing anything greater than $500. I literally walked in again and walked out with a brand new 2018 Jeep Cherokee which had great rebates! Everyone was very professional and friendly from the manager, to sales, finance, and closing with the paperwork. Christopher Roberson was great! He took the time to explain everything to me bout the suv. I highly recommend anyone to visit heritage in Owings mills. Thank you for a wonderful experience!

Mr Tim Deinlein was so nice to me. I kept him in limbo waiting for me for over a month and every time I spoke with him he was always friendly and understanding and Not pushy. When I finally got to the dealership everyone was so inviting. Mr Tim spent hours with me going over details of the car I wanted and made me feel like I was talking to an old friend I had not seen in years. From start to finish everyone was helpful friendly and just awesome. I will never forget how much Mr Tim helped me get the car I wanted, he even had everything taken car of such as out of state title, taxes, and tags which made everything faster. Everyone was efficient and the deal ship was clean and shinny not to mention all of the vehicles there. These guys know their stuff and I felt great purchasing my new vehicle from them....Mr Tim especially!! Y???all are awesome! The car I got was used with 2,000 miles so like new to me, pristine condition!!

Tierra was very helpful, and took the time to explain the details and functions of the vehicle. She also put the new license plates on, and got the vehicle through processing very quickly as it had just come off the delivery truck. Megan was very professional, and patiently explained every step of the process. She definitely made the whole vehicle buying process enjoyable.

My husband and I can???t thank Ryan enough. He was a wonderful young man, very helpful and knowledgeable about the car. On one of the rainiest days he came out and talked with us even though he was soaking wet. If he had not come out that day and gave us his name and number we would not have came back and in the end bought the vehicle we did. It???s because of his dedication to his job that we were able to find out about the car we now have. Can???t praise him enough.

This was by far the best car buying experience I have had! Ken Glass was very professional and knowledgeable when it came to discussing the car and also options to get to the bottom line. The staff on the financing side did a phenomenal job of not only listening to my concerns but getting me the best deal that stayed in my budget range! I ended up with an awesome car with plenty of options instead of a care bones model at other dealerships! I will definitely be back when we need a new vehicle. Thank you gentleman and ladies, it was a great experience!

Spoke with Alberto on the phone on Thursday night after I saw an Audi 2017 A8L that I was in the market for... he was professional and very helpful and suggested I come in the next day to see the car. When I came in the car was running & waiting to be test driven, which went swimmingly. I told Alberto where I needed to be regarding and terms and pricing. He worked with me in a no hassle, no gimmick way and we made a deal. I want to point out that Friday was Alberto's day off. He came in to service me, and I appreciate that very much. I'm going to enjoy my Audi and come see Alberto in a few years for a Maserati! *****5 STARS

I bought a Stelvio from Karifa Mara at Criswell this month. I buy a new car every 13 years whether i need one or not - there's a few reasons I bought from Karifa: 1. He gave me a great deal. 2. His Italian style in Germantown - the Salvatore Ferragamo belt he was wearing was worth more than my trade-in 3. His product knowledge and service - he's a man of the world.... Everything about the transaction was very pleasant - I had actually been in touch with Kara in August 2017 about a Guilia and he remembered that. Possibly I could have held out for more on my trade in - I really wanted to bring my 13 year old and have her scream " No Daddy, I want an Audi or a BMW like all my friends' parents do" to see if that could get me a few $$ off the deal...but Karifa had already given me a great sales price. And in the end, he gave me a couple of hundred $$ more on my trade in - a magnificent 2005 Honda Pilot. I was about to walk and he said: " Paul man, there's no way I can send you home in that Pilot - your wife needs to see you park a Stelvio in your driveway so I will give you a couple of hundred dollars more" Great dealership, great guy, great deal. Thank you !!

My wife and I have dealt with Lexus, Infiniti and Acura dealers for the last 28 years. The foreign influence enhanced the car buying/service experience. Today we bought an American car (used) through Criswell Maserati. While it wasn't one of the 6 figure Maserati's on the showroom floor, you would have thought we were buying one. Robert set up the buying experience with a quick and low pressure response to my offer. Chuck handled the actual sale when we arrived. The whole staff could not have been more cordial and thoughtful after our 3 hour drive from SE Virginia. From Sales, to Finance to the General Management, you would have thought we were long lost friends. I can recommend Criswell Maserati without hesitation. That in itself is a complement since I am such a skeptic of human nature. It was well worth the 340 mile round trip. Kudos to all!

I met Karifa Mara few a years ago when he helped me lease a vehicle from another dealership. His attentiveness to all my needs, patience in hearing all my concerns, and above all his professionalism in the entire process made me realize then that it would not be the last time we'd be meeting. As my lease was nearing its end, I contacted Karifa to see what my options would be for the next vehicle. He immediately responded back (both texted and called), first to see how I was doing, and second to see if I was interested in coming in to test drive the new Giulia at Criswell Maserati. So, I agreed. Karifa could not have been more welcoming and (yet again) professional. He deciphered through my concerns and steered me towards a Giulia that was right for me--and not for him, the dealership or the numbers. Karifa, unlike other sales professionals I've experienced, understands his roll in the entire car lease/purchasing process: he is the intermediary between the customer's needs/concerns and the car that is right for that customer. He does all this with a great amount of enthusiasm, class, and optimism--which, in my most recent experience, reassured me that I was making a decision for myself, by myself, and without any external pressure. My experience at Criswell Maserati would not have been complete without Rob Buchanan and Krystie Zhang. Both Rob and Krystie were quiet professional and patient with me in the entirety of the process. After I had selected the Giulia I desired, Rob and Krystie crunched the numbers; and while doing so, they both made it evidently clear that they would do anything within their bounds (even staying after hours) to have me drive off with my brand new Giulia. Overall, it is clear to me, after my experience with Karifa, Rob, Krystie, and with extension with the entirety of the (small) Criswell Maserati family, that they are just that: family. Nowhere in my experience was I pressured to make a decision I didn't want. Rather, my questions and concerns were assured by Karifa, Rob, and Krystie in a calm and professional manner. Would I recommend the Criswell team--especially Karifa, Rob, and Krystie? Yes. Was my experience with Criswell a memorable? Absolutely. Am I enjoying my decision to go with the Giulia? You bet.

I bought a used 2017 Acura ILX with Premier Package for a very reasonable price at Criswell Maserati. James Tan was the salesman and he was very accommodating, allowing me to have the car inspected by a nearby Acura dealer. There were no hidden charges and I think I got a great deal. James also showed me how to use all of the cars features and electronics after the purchase. Recommended!

James provided a professional but relaxing purchasing experience. I really appreciated his no-pressure approach. He answered all my questions and gave me the time that I needed to make various decisions. James also took the time to fully explain and demonstrate driving features of the car during the test drive. He was very knowledgeable about the car and did a great job guiding me through the car???s information/entertainment system and convenience features. Thanks James!

Car buying- we are always glad when finished. My experience with a lease of an AR Giula took some time; actually very pleasant time because we were dealing with a superb professional, Chuck Lewis. His advice and information were deciding factors in our decision,. We had purchase a 2007 Honda from Criswell and formed a very favorable impression of the firm This,10 years later, continues and has been well confirmed through the services of Mr. Lewis and his co-workers. Unqualified Recommendation!

Karifa is an Outstanding Sales Professional and his customer care is second to none. Over the years, I've leased many different luxury vehicles from different dealerships. By far, Karifa made my new Maserati deal the best experience I had! Always ready and available to answer questions at any time, our first call took place at 8:30pm after he immediately followed up to an inquiry I made through the internet... Karifa it's been a pleasure to work with, he's a true businessman that understands what makes you comfortable and delivers killer deals you can't refuse. I will definitely recommend Karifa ! Looking forward to my next deal!

I would definitely recommend Criswell and Alberto Zamorano to a friend. He was extremely helpful, patience and honest . He knew all about the cars he sell and answered all my questions. He made sure I knew how to use all the features before I left the lot with my new Alfa Romeo Stelvio. I have been enjoying driving my new car immensely. Great Job!

I came to the dealership to drive the Alfa Romeo Guilia. I called ahead and scheduled an appointment with Karifa, and he was a pleasant person to work with. I don't know how to say this politely, but in the past when I have dealt with car salesmen, I've left feeling like I needed to get a shower to scrub the "ick" factor off. My dealings with Karifa were not at all like that. He's personable and knowledgeable, and will tell you when he doesn't know something, rather than making stuff up. I will cheerfully recommend Criswell - and specifically Karifa. And I'll definitely be recommending my Alfa Romeo Guilia, as well - the car is a blast. Robert Buchanan worked with me on some of the paperwork associated with the lease arrangement; he, too, seems like a good guy to deal with. When I'm a car dealership, my senses are tuned to the "Shields up / assume that everyone you meet is trying to find an angle to pick your pocket" mode. I most definitely DID NOT have that feeling at all with these gentlemen. Note: I dinged the "quality of work" one star because the license plate on my car was attached using screws that are too long, so it kind of flops around. That's a silly little thing, but it's wrong, and on a car that is both beautiful and in the "luxury" category, it's the kind of thing that should be noticed and done right. That last comment was way, way into the details. Back to the big picture: When my lease is up on this car, I'll be back. That is something I've never been able to say about any new car dealership I've made a purchase from in the past. It's a refreshing change. Thanks, gentlemen. I will be recommending you, and Criswell Alfa / Maserati, to friends and colleagues.

My experience with buying a car is analogous to a dental visit requiring extraction of four wisdom teeth. I have purchased at least five new cars over the past forty-five years with all resulting in the same experience. Four years ago I purchased a new car for my wife as a surprise birthday experience which reaffirmed by belief that the car buying process has not changed over this period. This car purchase has allowed me to believe miracles are possible. In preparation for this experience I mentally and emotionally conditioned myself for what was coming. As usual I performed my research in advance and identified the vehicle that provided the best value for my money. Since we already have three working vehicles I felt no urgency to purchase a new car. Having found a car on-line that met my requirements I prepared for the next step of working with a salesman to finalize the purchase process. I was ready to walk away from negotiations the minute I felt any undue pressure, stress or aggressive sales tactics. I was almost disappointed when none of those negative expectations occurred during my first contact with Danny. In fact I had to follow-up with him after I did not receive a response to my initial chat session. I assumed this was a change in sales tactics and prepared myself for a different approach with the same negative results. The sale was confirmed after only two telephone discussions with Danny on a Friday lasting fifteen minutes each or less. The next day I was at the dealership to finalize the purchase and driving the new car home in less than three hours. It took me longer to finalize my loan approval than it took to close the vehicle purchase. It would have taken less time had the financing representative been available and two other people not making purchases the same day. Mr. Danny Ahn is the most professional and knowledgeable car dealer that I have ever worked with. If I'm ever in the market to purchase a new vehicle there is no question that I will be contacting Danny. I will be more than happy to refer friends and family to Danny for their new car purchases. He is GREAT!!!

Just drove a new Stelvio home yesterday, and I can't wait to share my wonderful experience with this Alfa Romeo dealership in Germantown. I got everything I can possibly expect from a car sales person: friendliness, knowledge about the car, honesty, and no pressure environment. During the process, I changed my mind and had quite some back and forth on options of the car, color of the car, etc. Amazing, Danny was very patient and friendly throughout. In addition, I enjoyed working with Bob the sales manager and Bill the financial adviser. I want to thank Bob for bringing a competitive offer onto the table, which is the ultimate reason I bought the car from the dealership. I also want to thank Bill for his friendliness during the whole process.

After 40+ years of purchasing new vehicles I can say that this was the highest and best buyer experience for me ever! The sales representative Karifa Mara was highly knowledgeable and capable and he wasted no time getting the sales job completed. What a delight to deal with someone who wanted to satisfy his customer! The auto industry needs more professionals like him!! A great thank you to Karifa, his finance manager and the entire staff at Criswell Masererati--you haven't encountered world-class customer service until you've dealt with Criswell!!

GO SEE JAMES TAN!! He was very well-informed and honest with my options and the best choice to ensure I enjoyed my new vehicle. Extremely personable. Yes, he's a car salesman, BUT he's also an educator! I learned a lot and spent about 1.5 hours talking with him about my needs and wants. He did not rush me, he took his time and gave me my space. I love James and all of the staff at Germantown Maserati.

I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I have ever had. I had narrowed my search to either the Maserati Levante or the Alpha Romeo Stelvio. James called me when the first 2 Stelvios in the US rolled off the truck. From the first phone call through my becoming the first Stelvio owner in the US, James was terrific, low-key but extremely knowledgeable about both vehicles. I can't say enough about the experience. I met Omar when we closed and he was charming and very helpful I drove past 4 other dealers to work with James and the Criswell Alpha Romeo team!