Purchased a used pickup for my son's first truck and all the folks at the Auto Shoppe treated us like family. Lanis went out of his way to earn our business. When we need another car, the Auto Shoppe will be our fist call.
I do most of my 'pre-shopping' or browsing for cars online. I recently found a car I was interested in at BMW in Springfield. I used online chat to get some basic information about the vehicle and to verify its availability. The online chat professional (Scott) was extremely helpful and made the appointment for me to see and test-drive the car. Scott demonstrated great follow-through in confirming the appointment and making sure the car would be ready for me to test drive. When I arrived at the dealership I was introduced to staff and met Todd Smith, my sales representative. Todd demonstrated excellent customer service and great attention to detail. I drove away from the dealership in my new car, very pleased with how the transaction was handled. I am a brand-loyal BMW customer, but regardless of that loyalty I don't shy away from purchasing where I get the best customer service. Rest assured, the team at Reliable BMW is made up of true sales professionals. They earned my highest rating.
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