Outstanding parts dept, service dept, and sales dept!
by Dave Clanton from DealerRater.com
May 8, 2018
My wife and I were impressed time and time again by Santa Monica Audi, most recently by Tammy in the parts dept when she helped us order roof carrier bars and cargo carrier for our Q5. We were previously impressed by the service dept and our 10K service and before that we were impressed by the sales dept when we purchased our Q5 last year.
After searching for a certified Audi all over So- Cal, I came across Audi of Santa Monica. It took just a few clicks to get to know the car I was interested in, via- email. Selena is your go to internet sales manager, she was friendly and forward. I scheduled a test drive and liked the car.
ZAREH PLOOZIAN made my buying experience quick, and easy. He kept in contact with me all throughout the shopping experience, including keeping in touch after my purchase. Zareh is very friendly and extremely knowledgeable on all of the cars and what the dealership has to offer. I recommend Zareh to everyone I know!!
It was a great experience leasing a new car here. Your in good hands and awesome deals with the help of Elena (sales representative) and the manager, Ed. Your going home with a smile on your face enjoying your new car.
Loaner was available with my appointment, car was ready when promised, work was performed under warranty. All staff was customer oriented and efficient. I would recommend Santa Monica Audi for sales and service
Thank you for making the purchase a great experience, Tina was kind and courteous and make you feel important, i m pleased by her service. Thank you.
Also Fay on the finances, very professional and knowledgeable. She made sure I was satisfied of the all experience and made sure I was covered by the important warranty for the car.
There is a reason BH Audi is the #1 volume dealership. Great service from Christie in expediting our sales experience considering we had little time to get things done. Many thanks to Juan Maldonado, Sales Manager for helping us with our lease. BH Audi is a class operation the follow up and service is excellent.
He was pleasant to work with, and very attentive. Not only did he provide great service for our car purchase here, he also made an adjustment to our other car purchase from another dealership, which the other dealership didn't do. We highly recommend working with Pete.
My experience at Circle Audi was wonderful. Jeff Peck is extremely knowledgeable, friendly, and above all, not pushy. I arrived with a price point and he met it! He made it a priority to walk me through all the gadgets of my new car. My boyfriend was also very happy with his service (and he is a tough one to please). He said, ???Jeff is the type of guy who I want have a cup of coffee with, and pick his brain. He is a very wise man???. He is even considering an Audi in the next year, even though he just purchased a new car less than a year ago. Lastly, the process was quick. I was out of there in less than 2 hours!
After an exhaustive search for a new vehicle. We noticed Circles online offer for a new SQ5 so reached out the next day. All seemed inline with our expectations so we went to check out the offer. Upon arriving Jeff asked that we work with Rachael. She took us for a spin, showed us all of the options on the car and allowed us to pick a color. The sales process took a little time but it was non threatening and easy. We knew where we wanted to be and they we able to make it happen. They kept us up to date the entire time we were in the store and kept checking to make sure we were comfortable. The staff was very pleasant and Rachael did a great job taking care of us while we were there. She was very knowledgeable on the cars and I very much respected that. Finance was very easy as well. It was a low pressure situation and Lizandro was excellent. So easy and welcoming to just make the process simple. Looking forward to enjoying our car and revisiting Circle Audi when the time comes again. The more time I spend in this car, I know we made the right choice. I???ll be working with Circle when the time comes again.
My husband and I were only going to be in town for about 24 hours and needed to buy a new car so we contacted Circle Audi a few days before hand to make an appointment with Pete Smith. Understanding how crunched for time we were, Pete worked with us over the phone to help narrow down what we were looking for in our new car so he could make the most of the little time we had. He even came to pick us up from the airport!! In the end we drove away with a beautiful new Q7 at an awesome price! Pete was the best and we couldn???t be happier!
Jeff Peck made the lease transaction really easy, from his astonishing responsiveness to email inquiries to his follow through after completing the lease. Shoutout to finance manager last name Malik for quick efficient handling of paperwork and ZERO BS high pressure upsale nonsense once I declined addons.
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